Rogers Communications Reviews in Kitchener, ON Area

Pros

Benefits package and employee discounts. Good commission and bonuses if your in the right department with the right manager.

Cons

Some managers have their heads up there ass. Many managers don't seem to care about employees and only care there own bonus check which is based on how you perform. If your slightly off one of your targets, prepare for management to find any reason to fire you.

Time off can be impossible and if you can in sick more than 3 times in a year, prepare to be fired/disciplined quickly...again depending on your manager/director.

Starting pay isn't great compared to other non third party call centres in the area.

Advice to Senior Management

Treat and listen to your front line employees better. Find solutions for employees to meet company objectives rather than discipline/terminate.

Pros

excellent pay and employee benefits (50% off products). training was easiest part, you just sit in class for 4 weeks and do some simple tests at end of week. then you go onto the floor and have 2 team managers to give you support and answer your questions

great opportunity to get salary increase, and bonus. and overtime always available.

Cons

stressful place to work. some team managers are very unreasonable, and treat employees with very little respect. heavily driven on stats and very liitle recognition for meeting those stats. can get screw over on shifts as it depends on your seniority.

Advice to Senior Management

threat employees with respect

Pros

Perks like employee discounts, contests and swag and give-aways, though they pertain mainly to Sales groups

Cons

pay not comparable against similar jobs in industry, unwillingness to retain talent in the face of new competitors who may attempt to lure over skilled employees. Two types of people work at rogers, people who complicate things, and people who uncomplicate things, and this can be a tiresome and seemingly endless war at times.

Advice to Senior Management

develop talent retention programs, dismiss attitudes towards unwillingness to have serious open salary discussions

Pros

Rogers has an incredible benefit package including a dental plan and full prescription coverage. The pay is more than competitive when measured with other call centres in the city. Generous incentives are paid bi-weekly while quarterly bonuses can reach in excess of $1000. Rogers offers stock options, an RRSP package, and pension plan.

I have worked for Rogers since September 2007 and I have advanced through several of the entry level positions, with plans to move to a new department shortly. I have moved through these positions at my own pace and with Rogers eager for you to learn all their lines of business, moving around in the company until you find something that fits is welcomed. Of course you are expected to meet several targets and maintain good attendance but every job expects this of its employees. I've always felt respected and recognized working for Rogers.

Cons

The shifts can be difficult, Rogers seems to use a failed bidding system. It is based on seniority but it's also based on the needs of the business, meaning regardless of your preference, if your needed, you'll be working shifts on their terms.

Advice to Senior Management

Rogers needs to focus solely on customer service. The intentions and initiatives are there, but the customer first attitude must always be maintained. In this industry, customer service is what really keeps the customer coming back. Although Rogers has implemented several positive customer service changes, I think the real issue lies with who is hired. With so many big business call centres, I think the secret to capturing the market is completely in the hands of your customer. Having confident, knowledgeable, friendly and detailed oriented representatives dealing with your clients shoud be of utmost importance.

Pros

Benefits are great and you will need them... Rogers has a habit of making employees very ill.

Cons

Leadership is very sly. They twist your words and situations to suit their purpose. Very shady organization. You are constantly told how bad you are at your job (even when you are not). It's very demoralizing. You can never count on a raise as their policies set you up to fail so they don't have to pay you raises and bonuses.

Advice to Senior Management

Realize that you have humans working for you. Stop making policies that cause employees to feel the need to cheat to get anything. Your style of management is why you cannot keep seasoned employees...and that is why customers can NEVER get their issues resolved when they call in. The phones are full of newbies who make mistakes because they treat employees so bad and people don't stay around.