Rogers Communications Reviews

Updated March 30, 2015
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3.0
782 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
164 Ratings

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)

Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Pros and Cons

Employee Reviews

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  1. Good Company to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Business Analyst
    Former Contractor - Business Analyst

    I worked at Rogers Communications as a contractor

    Pros

    My team was very flexible, but the work schedule was tight with multiple projects. Very stressful but learnt many valuable skills that helped launch my career at that time.

    Cons

    My work-life balance suffered, but it helped me become more organized and find many creative solutions to create more balance.

    Advice to ManagementAdvice

    Focus on Customer Service

    Recommends
    Positive Outlook
    Approves of CEO
  2. happy

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Everything is going great thus far

    Cons

    Not bad, improvements can be made

    Advice to ManagementAdvice

    cool

  3. Very good experience with the mobile industry and great discount program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Vaughan, NC
    Current Employee - Store Associate in Vaughan, NC

    I have been working at Rogers Communications full-time (more than a year)

    Pros

    Managers really try to improve upon you if you are interested in moving higher up in the company.

    Cons

    Dealing with customer issues. The fact that you have to call in to help desk for almost everything since we don't have access to everything as a store representatives.

    Advice to ManagementAdvice

    More support for the store representatives since they are the backbone of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. okay to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    good benefits at rogers communications

    Cons

    none for rogers communications. Everything is great

  6. Don't bother.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Not much
    So so cafeteria
    Gym
    Brampton go is sorta close
    Some nice people

    Cons

    Soul sucking
    Life draining
    Don't go on pension plan as you will be kicked to the curb
    Don't challenge the status quo. It's gotta be all java. They are behind on technology. So old java.

    Advice to ManagementAdvice

    Try to actually know what your people do.

  7. 1 person found this helpful

    na

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    great work environment. management is great

    Cons

    rotating shifts, would have loved to work over time.

  8. Good people, good benefits, reorgs were tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time

    Pros

    Smart, hardworking people, good managers, training is available, benefits are very good, work is interesting, culture is pretty good

    Cons

    The reorgs were tough on morale and left some of the remaining employees with pretty heavy workloads. Prob best for the business long term though
    Salaries are not great

    Advice to ManagementAdvice

    Upper management was very good and quite open to listening to new ideas

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Rogers offer a flexible schedule, steady pay and comfortable environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Service Representation in Toronto, ON (Canada)
    Current Employee - Bilingual Customer Service Representation in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than a year)

    Pros

    great staffs
    90% dental coverage + many more
    good work environment
    quite easy

    Cons

    provide an in-depth training course for system knowledge but lack training material for customer service.
    will have chance to encounter very difficult customers.

    Advice to ManagementAdvice

    management should focus more on how the front-line (retail or customer service representative) handles customers, by recognizing the common issues and dispute that many customers have, and work towards more on great customer experience instead of gaining maximum revenue.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time (more than a year)

    Pros

    Iconic brands that are great to work on.

    Cons

    It is sometimes too large of a company for it's own good.

    Recommends
    Positive Outlook
  11. Great company, great management. Was treated with a lot of respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Promotions are always available. Room to move up

    Cons

    Should have more incentives, make more time for training opportunities

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Neutral Outlook
    Approves of CEO

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