Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews

Updated October 20, 2014
Updated October 20, 2014
666 Reviews
3.2
666 Reviews
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
111 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 28 reviews)

  • You can expect very good benefits and other fringe bonuses associated with a large company (in 56 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 37 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very good experience with the mobile industry and great discount program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Vaughan, NC
    Current Employee - Store Associate in Vaughan, NC

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    Managers really try to improve upon you if you are interested in moving higher up in the company.

    Cons

    Dealing with customer issues. The fact that you have to call in to help desk for almost everything since we don't have access to everything as a store representatives.

    Advice to ManagementAdvice

    More support for the store representatives since they are the backbone of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    okay to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    good benefits at rogers communications

    Cons

    none for rogers communications. Everything is great

  3.  

    Don't bother.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Not much
    So so cafeteria
    Gym
    Brampton go is sorta close
    Some nice people

    Cons

    Soul sucking
    Life draining
    Don't go on pension plan as you will be kicked to the curb
    Don't challenge the status quo. It's gotta be all java. They are behind on technology. So old java.

    Advice to ManagementAdvice

    Try to actually know what your people do.

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  5. 1 person found this helpful  

    na

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    great work environment. management is great

    Cons

    rotating shifts, would have loved to work over time.

  6.  

    Good people, good benefits, reorgs were tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time

    Pros

    Smart, hardworking people, good managers, training is available, benefits are very good, work is interesting, culture is pretty good

    Cons

    The reorgs were tough on morale and left some of the remaining employees with pretty heavy workloads. Prob best for the business long term though
    Salaries are not great

    Advice to ManagementAdvice

    Upper management was very good and quite open to listening to new ideas

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to start your career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Great people, and great work-life balance.

    Cons

    You are your own challenge as there are opportunities for groth.

  8.  

    overall a positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications (more than 10 years)

    Pros

    Good salary and work/life balance. Fast paced, never boring. If you like change this is the place for you,

    Cons

    Job security is uncertain. Too much change through multiple restructerings over the years.Culture is department dependent not overall within the organization.

    Recommends
    No opinion of CEO
  9.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    The company has good health & dental benefits (90% reimbursement for prescription drugs, medical & dental expenses for full-time employees). The company also offers 50% discount on the majority of products and services. I found to have quite a few opportunities of personal growth, but I would say that will probably depend the department you work for.

    Cons

    The downside lately there have been quite a few cuts, but I guess a lot of companies are going through the same issues.

  10.  

    Excellent and flexible employee experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    The regional management is outstanding and they spend a lot of time developing all tenured and new staff to be the best they can be
    Outstanding benefits including share accumulation plans, pension and great discouts on services
    A great corporate environment that fosters accountability and development
    Great structure
    Flexible working hours in all stores and great opportunities to move regionally

    Cons

    The stores are very busy and hours can be long but that is the nature of retail. A lot of people have worked their way up so they understand though.

    Advice to ManagementAdvice

    Keep on developing us!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great people, company itself has it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)
    Current Employee - Customer Services Representative in Waterloo, ON (Canada)

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    You'll generally have a great time with your co-workers; the few that aren't so great don't tend to stick around very long. Especially as a part-time job during my University years it was fun to hang out with people around my age at work. You'll find a variety of good, sociable and generally competent people that are fine to work with.

    Scheduling was very flexible and the managers were more than happy to try and schedule around birthdays, sickness, class, etc.

    Great Health and Dental benefits, an Employee Share Purchase plan which is quite good and 50% off your (regularly priced) services. The benefits are actually very good, can't really ask for more from an entry level job.

    Pay is quite good: minimum wage + commissions with a yearly wage rate increase (though small). I was clearing $1500/month doing part-time (20-23) hours a week. Holidays and back to school times especially were when the awesome paycheques came in.

    For management, it depends entirely on your store. The location I worked at had relaxed and friendly managers who knew the products, were happy to help you with a sale or answer your questions and overall were fantastic to work for. They were helpful in coaching your bad behaviors and nuturing your good ones and giving you advice to help your sales numbers.

    Cons

    System crashes. The Rogers systems are embarassingly bad; every time there's an update things go down the toilet and you're unable to do the simplest things like switching out SIM cards or swapping defective cable equipment. When the systems work they're much slower than they should be and don't always work 100% which is terrible.

    There is a distinct lack of power to do anything as a front liner; you can't send out techs, can't issue credits, can't cut a deal on services. These are the three things you'll hear the most about and all you can do is shrug and tell them to call the ROGERS1 number or hand them the phone so they can call in store.

    Training as a new employee mostly takes place through a series of informational and interactive videos called Fast Tracks that, you guessed it, are slow and crash more often than they work. You'll spend your time sitting at a computer watching a video about an old phone that Rogers no longer carries and ignoring stares from customers who expect you to help them despite the clear "IN TRAINING" tag on your shirt.

    Of course it's a Retail job as well so you're going to be dealing with all the people who come in. Be prepared to hear how Rogers screwed them and they're going to Bell, or how they want credits or free phones or whatever other manner of ridiculousness and entitlement they can come up with.

    Upper management is out of touch with the going ons of the stores and only care about sales numbers. Productivity grinds to a halt when the Area Managers come around as the store has to be 100% clean and organized and run with a Host who gets in the way more than anything. Need help? Too bad, the Manager is busy getting reamed by the Area Managers in the back because your attach rates aren't up to snuff. Lineups? Well you only have 3 employees on the floor and one of them HAS to Host; no helping customers for them. God forbid you get someone who wants a hardware upgrade because the line grinds to a halt and people get irritated while the only other person who can help people is tied up listening to billing troubles that they have no power to help with. All the while there are managers in the back who can't come help because they have to entertain the Area Manager.

    Advice to ManagementAdvice

    Area Managers: unless you're coming to Host or help out with the line, stay away and don't come around. You can ream the managers over the phone without massively harming our productivity and morale.

    Managers: keep doing what you're doing. You guys are awesome and a big part of why working for Rogers is a good time.

    Recommends
    Neutral Outlook
    No opinion of CEO

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