Rogers Communications Reviews

Updated June 30, 2015
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849 Employee Reviews

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  1. Customer service and sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good pay and nice benefits

    Cons

    few stressful calls and they are few

    Advice to Management

    Keep up the good work


  2. good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good benefits, nice environment, flexible hours

    Cons

    not enough pay, lots of bureaucracy


  3. Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefit, decent pay, mat leave top-up, employee discount

    Cons

    frequent changes of line managers

    Advice to Management

    none


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  5. Helpful (1)

    --

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    i have moved locations a few times at this job and like any management and location can largely impact your experience and earning potential. Overall not a bad company to work for.

    Cons

    I would say there are any cons. It is a sales environment so be prepared for irate customers and some over competitive teammates.


  6. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)

    I worked at Rogers Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits, great commission if you know how to sell.

    Cons

    for people who prefer 9-5 jobs be ready to sacrifice long weekends or even weekends.

    Advice to Management

    CSRs need to be paid more considering the business they bring in


  7. Never wanted to be at work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Moncton, NB (Canada)
    Former Employee - Customer Service Representative in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The training was informative and fun environment

    Cons

    You are just a number, a big number. The time was never as slow as it was when working at this company.

    Advice to Management

    Dont be a robot. Learn about the people that work for you. Making work conditions unbearable in an effort to save 2 cents is not good for the employee and in turn, for the customer.


  8. Rogers Sales Dept. is a mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Ottawa, ON (Canada)
    Current Employee - Inside Sales Account Manager in Ottawa, ON (Canada)

    I have been working at Rogers Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Nice work environment
    Benefits
    Discount on Rogers Services.

    Cons

    Sales reporting is an ongoing issue
    Commission structure changes frequently
    Bureaucracy moves extremely slowly and has become ineffective.

    Advice to Management

    Simplify commission structure
    get real time sales reporting out to sales staff
    Give sales staff modern equipment
    reorganize sales teams
    reduce administrative load on sales staff


  9. Subject Matter Expert - Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Associate in Ottawa, ON (Canada)
    Former Employee - Sales & Service Associate in Ottawa, ON (Canada)

    I worked at Rogers Communications (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pace, fun environment, stimulating work

    Cons

    Rigid adherence to "by the book" sometimes makes it difficult to create fair solutions
    Clients can be a pain


  10. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    flex works hours, positive co-works and nice manager. Manager always takes everyone's availability and preferences into consideration when making schedule

    Cons

    salary is not very competitive. The company does no have a good coverage in my area.

    Advice to Management

    more attention to this area and more staff meeting and training

    Rogers Communications Response

    Jun 12, 2015Employment Brand Specialist

    Thanks for your feedback. It's great that you've had a positive experience with your team and manager! We want you to know that we're in the process of developing more comprehensive training ... More


  11. Great experience overall!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly environment
    Great team support
    Good benefits with company shared plan

    Cons

    push to make sales on almost every other call



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