Rogers Communications

  www.rogers.com
  www.rogers.com

Rogers Communications Reviews

Updated December 18, 2014
Updated December 18, 2014
702 Reviews
3.1
702 Reviews
Rating Trends

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Rogers Communications President and CEO Guy Laurence
Guy Laurence
129 Ratings

Review Highlights

Pros
  • 1- very good Work-Life Balance and people are generally respectful (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)


Cons
  • Work/Life balance can be challenging but mostly it's a personal choice vs (in 38 reviews)

  • With any customer service job, you can expect some chunky percentile of your client (in 22 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    A good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Toronto, ON (Canada)
    Former Employee - Administrative Assistant in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    The office is accessible by public transportation, provide good benefits to the employees, and has a friendly environment. good work/life balance.

    Cons

    Some of the supervisors are unfair to their staff. and play favoritism. when it comes to promotion they favor one that are close to thedfm and looking into who is really working.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    N/A

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Lots of accountability, innovative products

    Cons

    Too many processes, making company less flexible to quickly react to ever-changing trends/competitive landscape

  3. 2 people found this helpful  

    A good start for people who wants to gain first experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Toronto, ON (Canada)
    Former Employee - Sales Executive in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (less than an year)

    Pros

    Great place to improve your communications and interpersonal skills, as you get to face different types of customers on a daily basis. And if you know how to play the game, commissions can be a pretty good source of income.

    Cons

    Lack of career progression, so do not expect to work there for long term if you want a good career. It is only good for gaining experience and some income.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Work Exp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications

    Pros

    Awesome, good teamwork and lots of oppurtunities

    Cons

    So far no cons here

  6. 1 person found this helpful  

    great journey, time to let go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)
    Former Employee - Equipment Engineering Specialist in Brampton, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Benefits are good, defined pension, shares, majority management are very nice people.

    Cons

    Salary is low, very hard to advance unless you are from outside, changing CEO every few years resulting in shuffling/layoffs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Don't care about employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)
    Former Employee - Wireless Technical Support in Moncton, NB (Canada)

    I worked at Rogers Communications full-time (more than 5 years)

    Pros

    Best place to get a depression

    Cons

    Best place to get a depression

    Since Ted Rogers pass away all they care about is money, the familly feeling is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Rogers is done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Toronto, ON (Canada)
    Current Employee - Director in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 10 years)

    Pros

    I am not sure if there are any pros right now. I have been working for Rogers for Many years. The company had its ups and down like any other large corporation. But now you are truly nothing more but a number. After the last mass layoff a few people who were let go reached out to me for a chance to get re-hired and I jumped at the chance to re-hire them, it is only fare. To my shock HR informed that I can't without a VP approval and even though I knew this was strange I did contact my VP who simply said no. It is just a formality set in place but in reality no one is allowed to re-hire a laid off employee. Whatever challenges Rogers has in tracking severance paid employees shouldn't stop them from re-hiring them back? Don't penalize former employees who gave years of their life to your service for your lack of pre-planning. I am still at shock. Company politics be dammed this is unacceptable and totally unethical. I am done with Rogers, the first opportunity I get I am getting out.

    Cons

    Word of advice if you are looking for job stay away from Rogers. At least for the next few years. The worst is yet to come.

    Advice to ManagementAdvice

    Bringing on a Brit to manage a Canadian company wasn't a smart move. The company would have been better off if Edward Rogers was in command. Guy Lawrence was flaunting his wealth in the midst of letting go for hardworking employees. Total lack of empathy or common sense is not excusable for a man in his position. He is the biggest mistake Rogers ever made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Don't recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Toronto, ON (Canada)
    Former Employee - Analyst in Toronto, ON (Canada)

    I worked at Rogers Communications full-time (more than 10 years)

    Pros

    Good benefit, ok salaries and products discount is good as well.

    Cons

    Too much work, leadership is a joke. Rogers has changed. It is no longer the grand company to work for anymore. Rogers let go of so many employees this past year due to downsizing and re-org. And instead of hiring these employees back when an open position is available, they have put restrictions in place to prevent them from coming back. What a way to reward your loyal employee?

    Advice to ManagementAdvice

    Walk up before it comes crumbling down over your head.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    They treat employees and customers horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Rogers Communications part-time (more than an year)

    Pros

    Commission. There isn't anything else really

    Cons

    Long hours, rude customers Overcharging people, bad management poor communication across company

    Advice to ManagementAdvice

    Upper management only cares about their pay check. They pay csr and sales associates nothing and expext big results as they sit in their fancy suites. The equipment for cable is horrible! Customers come back to exchange multiple times, rogers poorly invests in their product and claims to be a great provider. Rogers does not value their employees. Senioriry does not exist. They keep losing customers who got them started jn the first place and wonder why. Cx are treated horribly ive seen it first hand they should stop buying things like the nhl and sports arenas and remember the reason for their wealth is the customer!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Post Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Post Sales Support Agent in Toronto, ON (Canada)
    Current Employee - Post Sales Support Agent in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than an year)

    Pros

    - Great Team
    - Amazing Work Environment
    - Decent Salary

    Cons

    - Corporate restructuring gave the Job to a third, so no Job Security
    - Too Many changes

    Advice to ManagementAdvice

    Listen to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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