Rogers Communications Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Toronto, ON (Canada)
    Current Employee - Consultant in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Experienced, Professional and friendly staff

    Cons

    Can't think of any. No comments

  2. Pretty good, satisfied. Nothing special, but nothing bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Toronto, ON (Canada)
    Current Employee - Sales Associate in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Commission
    Lots of foot traffic and opportunity to make sales
    Sales driven
    Friendly environment
    Hours

    Cons

    Highly competitive
    Very goal and target oriented
    Stressful at times
    Turn over
    Lots of new products and services all the time to learn

    Advice to Management

    Provide better training and be more transparent within stores

  3. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Oshawa, ON (Canada)
    Current Employee - Retail Sales Associate in Oshawa, ON (Canada)

    I have been working at Rogers Communications part-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good commission pay, and great benefits. Amazing discount for employees and an option to buy into rogers shares. Always changing company.

    Cons

    Not a good base pay - it's very low. No guaranteed hours. Doesn't make it fair for employees - Rogers is a place where you have to be a favourite or you don't get any where in the company. The call centres and store employees don't communicate accurately making it extremely difficult for customers.

    Advice to Management

    Be fair to your staff, and consider the people who work on the front end and face all the customers. The right hand (call centres) and left hand (store employees) need to be more in sync.

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  5. Helpful (1)

    Good people without leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rogers Communications full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Frequent chances to learn and grow, pay is reasonable, some really great people

    Cons

    poorly managed, loads of departmental in-fighting due to lack of real leadership

    Advice to Management

    Upper management charts a course and then blindly hands things off to middle management who only look out for their own personal interests. Stop rewarding the self-serving yes men and support the few good managers you have left; That is the only way to get the company to work as a team.

  6. Workforce Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    Great benifits. Friendly environment

    Cons

    As big corporate, your efforts are some time lost and are not apprised.

    Advice to Management

    Make the job less stressful by giving more freedom to work

  7. Slow, relaxing work place - with low salary of course

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rogers Communications

    Pros

    relaxing if that's what you are looking for

    Cons

    slow, nobody wants to do any work, lots of buerocracy

    Advice to Management

    hire better managers!

  8. Great place to work with lots of motivating rewards and room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Consultant in Calgary, AB (Canada)
    Current Employee - Retention Consultant in Calgary, AB (Canada)

    I have been working at Rogers Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free phones, good pay and good incentives.

    Cons

    Stressful dealing with rude customers
    but also challenging.

  9. Helpful (2)

    Current Employee, Down town Toronto

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst, Finance/Fraud in Toronto, ON (Canada)
    Current Employee - Analyst, Finance/Fraud in Toronto, ON (Canada)

    I have been working at Rogers Communications

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Paid training, Good benefits, Retirement-Employer matching, 50% Employee Discount on wireless, cable, HSI services. Met some great people, make few life-time friendship.

    Cons

    Too much favoritism that is destroying employee morale over time, Causing brain drain. It took me only 6 years to get my first promotion. Hiring managers are never upfront to internal applicants, they secretly advice HR of their favorite candidate. HR is mostly very vague as to what happened to your job application, why you were not selected for an interview or what qualification they think missing in you. Even few promotions took place without job posting. Having college or University degree is just a joke. People with high school diploma but having Rogers supervisory experience mainly call centre supervisory, have been progressively promoted to management levels. Whereas some managers opening heard of making claims that they will never hire any one with Masters level education. Can't believe with this mentality how this company is planning to usher into 21st century.

    Advice to Management

    Rogers wireless has been loosing its market share fast in last few years due to smaller, better competition. Today's employees are much smarter that a generation ago. You simply can't keep employees quite by fear or fear of bad job market. So please wake up, invest in employee engagement process and inspire, motivate and develop employees. Mr Guy Laurence, walk the walk and talk the talk. Stop this constant lay-off scare. Stop outsourcing nice back office jobs to India (yes India! remember Ted build Canadian company not Indian firm) Some of our friends have been laid off after 15-20 years of service. What are they supposed to do at this age dear sir when they don't know any thing beside Rogers?

  10. Hard work for very little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Toronto, ON (Canada)
    Former Employee - Inside Sales Representative in Toronto, ON (Canada)

    I worked at Rogers Communications

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Up to date technology: Salesforce CRM

    Cons

    Boiler room type mentality
    Sales tactics and office culture are gimmick-y
    Product is mediocre at best

  11. Helpful (2)

    Hiring college grads with no experience causing too many issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Writer in Toronto, ON (Canada)
    Current Employee - Writer in Toronto, ON (Canada)

    I have been working at Rogers Communications full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great location in downtown Toronto

    Cons

    Company laid off experienced staff and cut positions. Hired college grads and provided no training.

    Advice to Management

    Invest in experienced staff so embarrassing mistakes aren't a regular occurrence.

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