Rogers Communications Reviews in Toronto, ON Area

Pros

good salary and benefits, great colleagues, dynamic environment

Cons

People are treated as expendable units of labour, not as human beings. The pressures on staff are absolutely huge. Whatever is done, it is never enough. More and more is demanded of fewer staff. Not surprisingly the turnover is huge. Very few people stay longer than 2 - 3 years. The only thing that matters is shareholder value - customer service and quality be damned. Senior managers are paid huge salaries off the backs of the front line staff. The atmosphere can be toxic and no one has the guts to speak up and challenge what is going on because of fear of losing their job.

Advice to Senior Management

If you want the company to become one of the best places to work in Canada, start by treating employees with dignity and respect.

Pros

Great benefits package - One of the few remaining companies (outside of Gov/Crown Corp) to still offer a defined benefit pension plan. It makes up for the less than competitive salary if you intend to stay in a while.

Diversity - Company is an extremely diverse place to work (this can also be a con, see below)

Interesting work - Telecommunications is evolving. The industry as a whole is fighting against being relegated to a dumb pipe. Lots of creative and innovative ideas.

Growth opportunities - One of the advantages of working in a large company. You can spend your entire career with this company and do alot of different things.

Cons

Diversity - Although diverse, parts of the company tend to consist of one particular culture. There is noticeable segregation as this continues to grow resulting in a loss of synergy

Command and Conquer workforce vs an Empowered workforce - Rogers still adheres to an old school of management, as most family-run companies do. This style of management is geared well towards certain demographics, but not others (young, talented, and ambitious types). A by-product of this management style is the inability to work from home, which a number of more forward-thinking companies have embraced

Processes - Rogers has an overwhelming number of unintuitive forms and processes. It's frustrating when you try and interpret what the instructions are, fill it out to the best of your ability, only to have it come back saying that you filled it out wrong. It's great if you're the one whose workflow is generated by the form. I almost suspect that these forms were made confusing on purpose (similar to what the Government does) to create extra work and to keep additional jobs.

Communications - Rogers lacks a number of basic enterprise-wide knowledge management and collaboration tools that the rest of the industry has. Information does not flow. Period. Unless you convey information in person, it will get lost or get lost in translation. As a result, there is alot of inter-office travel between downtown and Brampton and emails going back and forth repeating yourself

Don't fix it unless it's broke mentality - This probably stems from the safety and security thing, but most employees are unwilling to rock the boat or to challenge the status quo. Those that do, get frustrated and leave. Except, these are exactly the people we need to keep and create change.

Advice to Senior Management

Rogers needs to invest in their human capital and technology infrastructure to create a more effective workforce. We need to cultivate an empowered and performance-driven culture. The old days are gone. We were lucky that GSM and Cable-based internet were superior platforms. However, now that our competitors have caught up or even pulled ahead, and non-traditional competitors have entered our market space, our success and livelihood depends on our ability to execute.

Pros

good environment
kind personal
well know company in the market
lead Company
up to date material

Cons

salary could be better
benefits could be better
could be more agile
a lot of bureaucracy
to much contractors

Advice to Senior Management

Rise salaries, less bureaucracy, meritocracy system, have to me more

Pros

80% ruled by consultants (Not Rogers Employees)
Great tplace to build consulting relationships

Cons

Management is none existent
Rogers family don't care what Ted left them
IBM seems to rule as the outsourcer and dictate when deliverables will arrive
Loosing market leadership to Bell and Telus
Irratic network performance

Advice to Senior Management

Change! Get back to Ted's virtues and common sense, otherwise you will loose the customers.

Pros

Career advance, treat employees fairly

Cons

No overtime pay, limited opportunities of professional growth

Pros

Entirely depends on the function and department. Varies widely for shared service functions vs. production roles. Shared serivces being least reccomended.

Cons

Excessive hours, not sufficient recognition, not great for entry level roles, mostly due to senior management - dicatorial style of leadership

Advice to Senior Management

Take time to invest in employees and evaluate the culture. Major change in management style required to successfully address the shortfalls.

Pros

Excellent benefits package. Poor employee development. Little interaction with management. Grat gym and food court. They also need to allocate bonuses to everyone in the company.

Cons

Poor bonus structure. The office equipment is not satisfactory. It takes too long for huma resources to process important documents.

Advice to Senior Management

The leadership team needs to be more transparent in their overall plan. They also need to allocate bonuses to everyone in the company.

Pros

Good benefit
Balance of work and family
Generous bonus

Cons

Inefficiency operation
Slow pace
Bureaucratic
Complicated structure
Somewhat unfriendly management-staff relationship

Advice to Senior Management

Not to say old-fashioned, stay innovative

Pros

Huge growth opportunities if you put in the work and are someone who is always up for the next challenge.

Cons

Quick paced is always a positive, but project will come out of no where and need to be completed very soon after that.

Pros

Strong stable company, Good recognized brand, Canadian Icon. Continuous revenue, no worry about the company closing and everyone getting laid off.

Cons

Poor communication, do not take suggestions from Employees, because they "already have departments that do that". Lots and lots of bureaucracy and power struggles

Advice to Senior Management

If you are going to hire people based on their experience and skills, you should consider listening to them. Too me, nothing is more frustrating than producing a high performance team and then being told that I have to changing my coaching style to the "Rogers Way". Why mess with whats working?