Rogers Communications Reviews in Toronto, ON Area

Pros

Established, good benefits, fair salaries

Cons

old school, quantity versus quality, lack of opportunity, minimalism approach these days

Advice to Senior Management

focus on a few things at a time versus everything all the time

Pros

Not a bad place to work. Opportunity for development. Good environment with great colleagues. Good benefits and perks with discounts.

Cons

Little communication between managers and upper management. Sometimes frustrating to get new ideas across. Management seems like they are in a glass bubble.

Advice to Senior Management

Listen to your staff more. Encourage bottom-up information flow. Offer better discounts to employees. Listen to your staff more. Listen to your staff more. Listen to your staff more.

Pros

Benefits and compensation is excellent

Cons

career growth, no plan to move employees up

Pros

good benefits, good year end bonus plan, ability to move internally laterally and horizontally, up to date computers and resources to work with.

Cons

little job security regardless of loyalty/years with company. ongoing "restructures" every year or two cause tension as significant numbers (typically middle and upper management) are let go. power struggles at the executive levels and interdepartmental politics drive the restructuring as much as economics.

Advice to Senior Management

do not lead personnel to believe they are safe in their job when this is not the case - better to say nothing.

Pros

An organization where you can gain some excellent entry level work experience. Great place for new graduates to start their career and get some opportunity to do challenging work.

Cons

Alot of corporate politics. I mean you will deal with work drama in any corporate environment but the politics at Rogers can affect your opportunity for career advancement.

Advice to Senior Management

Management needs to get better at promoting employees based on merit and work accomplished not who they favour or has the longest tenure.

Pros

- Health/Dental Benefits
- 50% Discount on Rogers products
- Well known brand name
- Great for entry level work

Cons

- Office politics
- No work/life balance at all
- Work is very monotone
- Little to no growth opportunities
- Stats or customer satisfaction?

Advice to Senior Management

We were told that customer satisfaction has always been #1 but, stats seem to be much more important. What good does brushing customers off the phone do in the long run? to meet your personal stats? It's alot easier to lose a customer than it is to gain one and, management does not realize this at all.

Also there's people who've been here for 3, 5, or even 10 years and still on the floor. People are trapped and have nowhere else to go. Also it takes about 5 years to finally get A weekend (not both weekend days) and not work holidays.

If you have no social life, a family or a significant other, then this is the perfect place for you to work!

Pros

- Reputation of the company
- Get to know new technology depending on which department you work
- Rogers perks

Cons

- Some are managers because they work with Rogers for long time but lack competency
- Too much competition within employees to go up
- Work is too monotonous sometime as you keep on doing yr after yr after yr

Pros

-Good benefits
-50% off all Rogers Services, Blue Jays, etc.
-Free Parking

Cons

-Not flexible for when it comes to scheduling
-Zero balance of social and work life
-Management favour certain employees and just doesn't care about the rest.
-Stats, stats, stats... it's always about stats. What ever happend to good customer service?

Advice to Senior Management

-Be more flexible to your staff, you gotta give some to get some if you want to keep them motivated.
-Gear more towards providing the customer service that customers deserve and not focus on either sales or trying to get them off the phone. Customers pay good money for their service. Let's give them what they deserve.

Pros

1) HUGE opportunity for growth. provided you display intelligence, strong work ethic and are willing to upgrade your skills through continuing education.
2) The benefits and employee discounts are great!
3) Workplace is very diverse, and now strays away from the "boys club" and shirt+tie approach.

Cons

1) Salary gaps are too wide!! You can be a "coordinator" making anywhere from 33k or 50k - It's a shady system that's solely based on negotiation skills, and an advantage of being an external candidate.
2) The Performance review process is outdated, and needs to be completely overhauled. The 1-4 rating system is just too small.
3) Way too many unnecessary projects/initiatives. If it ain't broken, don't fix it. Be realistic.

Advice to Senior Management

It's great to see consistent messaging on Rogers Today from the whole leadership team! However alot of the company objectives are far too generic with a "one-size-fits-all" approach. For example: "This year, our focus is drive sales will promoting good customer service" <- WELL DUH!

Pros

50% discount on products
Good Share Plan
Good Health Plan
Good Retriement Plan

Cons

very slow growth
salary structure poor

Advice to Senior Management

think about your staff who work hard and pay them more.