Rogers Communications Reviews

Updated July 19, 2015
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2.9
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Rogers Communications President and CEO Guy Laurence
Guy Laurence
11 Ratings

Pros
  • Work-life balance is great but if you want to be on top of the leader-board you should put in the extra work it takes to get there (in 30 reviews)

  • Good benefits package; the wage is higher than what is paied at the job market (in 58 reviews)

Cons
  • Work-life balance was frowned upon (in 38 reviews)

  • Customer Service Rep pay is deplorable (in 22 reviews)

More Pros and Cons

40 Employee Reviews

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  1. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Burnaby, BC (Canada)
    Former Employee - Customer Services Representative in Burnaby, BC (Canada)

    I worked at Rogers Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good extended health benefit, company stock matching plan

    Cons

    sales driven, a lot of sales target to meet as a customer service representative. high pressure, company constant raising the cost of service, they don't care about their front line employee


  2. Helpful (1)

    Rapid Changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Vancouver, BC (Canada)
    Current Employee - Sales Associate in Vancouver, BC (Canada)

    I have been working at Rogers Communications part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Extremely flexible schedule. Meet new people. Potential prizes and phones. Discount on Rogers phone plan. Benefits and profit sharing is greatly structured. Area leaders very involved in store level, and make regular appearance. Higher ups make a point in getting to know front line staff.

    Cons

    Hard to move up. Was given all manager permissions with my employee ID with area manager approval, however due to my location never having Assistant Manager position... The company will not give me title. They give me. Slightly higher wage and roles, but don't include me in monthly bonus and wages. Low comission structure. No paid vacation at retail level. Unless you make a severe impact on customer, very hard to build regular clients. Meetings are all over phone, (impersonal)

    Advice to Management

    Instead of hiring new assistant managers or managers from sister companys, hire within divisions.

    Rogers Communications Response

    Jun 22, 2015 – Employment Brand Specialist

    Hello! Thank you for taking the time to leave a review. We are committed to investing in and developing our people and are currently in the process of building out more comprehensive growth and ... More


  3. Wireless Customer Relations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Customer Service Representative in Vancouver, BC (Canada)
    Current Employee - Wireless Customer Service Representative in Vancouver, BC (Canada)

    I have been working at Rogers Communications full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people & management. Once you are there long enough you can bid for the shift that suits your needs or lifestyle.

    Cons

    Sometimes can get repetitive and negative.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    a good paycheck, but terrible toxic environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Rogers Communications (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    good benefits, good technologie, good people

    Cons

    lack of competitive pay, disorganized, lack of personal growth opportunity, you are treated like a slave and a number

    Advice to Management

    eliminate the many levels of redundant and over paid senior management, mesure performance of individuals on metrics that actually represent the work that they do, not fake made up bogus statistics from a data set that nobody understand the inputs to.


  6. Helpful (1)

    Satisfied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales Specialist in Maple Ridge, BC (Canada)
    Former Employee - Customer Service/Sales Specialist in Maple Ridge, BC (Canada)

    I worked at Rogers Communications (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    very good company to work for, good pay, good commission and bonus, very good benefits structure, paid holidays, possibility to get job from home if you are capable.

    Cons

    corporate culture is good but quite pushy for sales targets. Not much of a recognition for the hard working employees.

    Advice to Management

    if an employee has the problem with the manager there is absolutely no options for the employee

    Rogers Communications Response

    Jun 3, 2015 – Employment Brand Specialist

    Thank you for sharing your experience! We're always looking for new ways to recognize hard work across the organization so that our people feel appreciated and valued for their efforts in different ... More


  7. Customer Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Customer Service Representative in Burnaby, BC (Canada)
    Current Employee - Wireless Customer Service Representative in Burnaby, BC (Canada)

    I have been working at Rogers Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, great co-workers. The all around vibe of the office is great; and there are incentives for those that like them. Bonuses are offered as well if you make sales.

    Cons

    Seniority & shift bidding; in a Customer Service field does not allow for any shift flexibility whatsoever. Also micro-managing is extremely high; and gets very irritating

    Advice to Management

    Make shifts more flexible, micro manage less; and please stop blindly defending the company to your employees when a problem arises. Too often are there arguments between a supervisor and an employee.


  8. Customer "Relations" - Aka 'the angry customer department'

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Consultant in Burnaby, BC (Canada)
    Former Employee - Customer Relations Consultant in Burnaby, BC (Canada)

    I worked at Rogers Communications

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great pay and bonuses if you managed to meet your targets - Occasionally they have fun little events or free food - Overtime at the Burnaby location is 2x - In the busy season (ie: iPhone launch), there's tons of opportunities to take extra shifts often for 2.5x or if it's really busy even 3x

    Cons

    - Schedules are all based on seniority, so there's no hope of getting like 9-5 M-F until you've been there for a couple of years - Tons of angry customers. It's rare to get through an 8 hr shift without at least one customer yelling at you - Meeting the targets to get your bonus is about half ability and half luck - Deactivation target can be almost impossible to meet if you get unlucky and have a few too many people that aren't savable (ie: moving out of the country) - even if someone moved out of the coverage area, that deactivation would still count against you. Same with if a rep was supposed to cancel a line but didn't, you'd still have to cancel it and it would count against you. - Policies and plans were becoming less and less customer friendly when I left in 2012. Fewer and fewer plan options resulted in a lot of frustrating calls because customers were used to having certain options - If you had too many deactivations that month, you'd need to get team manager approval for everything - even if someone was deactivating because they were moving out of the country

    Advice to Management

    - Allow deactivations for reasons such as moving out of coverage area, or lines that were supposed to be cancelled not impact reps' monthly deactivation rates or have them not carry as much weight.


  9. New Age Wireless Solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Owner and Sole Proprietorship of New Age Wireless Solutions in Victoria, BC (Canada)
    Current Employee - Owner and Sole Proprietorship of New Age Wireless Solutions in Victoria, BC (Canada)

    I have been working at Rogers Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A unique and innovative corporate environment that fosters entrepreneurship and wireless network subsidiary sponsorship and development of it's business clientele and allows growth exponentially of its market and communications stronghold in Canada.

    Cons

    None that I can muster as of yet. If I can use the designer business model and pass that into a knowledge base of customer accommodation it would be an achievement.


  10. A stepping stone in your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Vancouver, BC (Canada)
    Former Employee - Business Analyst in Vancouver, BC (Canada)

    I worked at Rogers Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, and looks great in a resume. Depending on your manager, it can be great or it can be the worst. For me it was a great experience thanks to my manager.

    Cons

    Salary is below average, too much responsibilities for the pay, salary can differentiate a lot with the same title and responsibilities. To move up, you have to be in toronto

    Advice to Management

    Agile methodology doesn't mean create many project and initiatives so changes happened in a day or two. Create good projects for long term and not just band-aid changes.


  11. Rogers review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Rogers Communications full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    great colleagues to work with

    Cons

    Senior Management lacks direction & focus



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