Rogers Communications Reviews in Vancouver, BC Area

Pros

Defined pension plan, benefits, discounts. Business casual atmosphere.

Cons

Much like other organizations, your positive or negative experience at Rogers depends a great deal on your immediate supervisor and the senior management of your department. It seems the competent and capable eventually find employment elsewhere and the people left behind, who take over their positions, are not necessarily qualified.

Pros

The people who work here are fantastic - some of the best I've ever worked with. I've also had the best manager ever. It's a really great group of people.

Cons

The work-life balance that we had even a year ago is completely gone now. Schedules make it more difficult to get shift trades, and time to take banked overtime is consistently pulled out of the calendar months in advance. Large number of variable schedules means that you can't plan anything more than 3 weeks in advance. Employees who have ergonomic requirements are left to wait months before their workstation is adjusted, causing further injury.

Focus has moved from customer satisfaction to revenue protection and sales. Even customer relations is now being scored on how much revenue they generate, versus how much is given away. There is no longer any incentive apart from personal satisfaction to give customers good service.

Scorecards to let us know where we rank and what our bonuses will be have been unavailable for more than four months. Despite this, we are expected to manually fill in our stats every month and explain how we will work to improve them.

Management is now starting to crack down on comments made on the internal website about things like mandatory overtime and stat holidays being paid out partly in time bank (which is largely unavailable to take), and employees who post negative comments are hearing about it from their managers. Perhaps the comments should be taken seriously, rather than telling people to be positive about being required to work more hours.

Advice to Senior Management

This is a company that I expected to build a career in when I started. I loved the people, and the focus on customer satisfaction was wonderful. The flexibility that time bank allowed for meant that I could make plans a month or two in advance for a couple days off. All of that is gone, and my site is seeing an exodus of experienced employees as a result. I will be leaving as soon as I have confirmation from my new employer, who does have an excellent work-life balance program, and comparable benefits. Please pay attention to what your employees are saying - the ESAT scores this year were terrible, and there's a reason for that.

Pros

excellent place to work, nice people, very corteous and friendly. great working environment. the interview process is relax and comfortable...i'll reccomend to friends and families about this company

Cons

i havent worked there for a long time, so i havent come acroos things which i didnt like. as long as you are doing your job right then you shouldnt have a problem, and if you show up on time and meet their sales target, then you are in the right path

Advice to Senior Management

be more patient with new employees and keep up the good work coaching them and directing them. so far great job

Pros

The only pros to these jobs are that you get free movie rentals, and discounted phone service. Otherwise there is no reason to work at this level at Rogers, unless you only want to become at best an ASM in 10 years.

Cons

They keep their employees on a short leash, constantly watching them for errors and slip up, generally if you make a mistake, it isnt forgotten, and its never lived down. People have worked for the company and then made a simple mistake and quit from the heat they felt from upper management. This job is not for the faint of heart.

Advice to Senior Management

Try listenening to every level of employee, not just the ones that have been with the company for 5+ years. Also, you may want to take a hard look at the Area Management, as they all have a tendancy to play God, and care very little about their employees rather than their bonuses and own reviews. Would be nice if they concentrated on making this a good place to be.

Pros

Casual environment, relaxed staff, good commission package

Cons

I had OT's without pay at least 5 out of 7 days. My workday would begin 9am and end around 7/8pm. The manager advises people to not have their lunch break when there are lots of customers coming in or will just decide to shorten the break to just 15 minutes. Low based salary, rely a lot on commission from sales.

Advice to Senior Management

Raise the base salary of workers to a competitive level, award bonuses for hitting and going over monthly sales target

Pros

Relaxed, casual, fun. The people are great.

Cons

Very strict management. Hard to get time off -- management takes several days to get back to you about getting unpaid time off.

Advice to Senior Management

Let people take unpaid days off without all the bureaucracy. People have lives going on outside of work... sometimes people have doctor appointments or personal matters that need to be taken care of.

Pros

Great benifits
good starting vacation time
good medical dental
call center managment makes a point of recognizing efforts
great ability to excell and very upwardly mobile to a point
well supported on growing skills
good training for full time reps makes you feel ready for the job
over time all paid or banked at double time
if you get a good manager(and there are quite a few) you will love your job
direct managment usualy realizes how stresfull the job is and will work with you to make it better
all the people are really nice easy to work with and have great personalities

Cons

managment beyond the director level has no clue of what its like online, nor what challanges are faced by its front end employees
the company is very slow to respond to change in the market place which makes the job harder to do
Rate of pay is below average for a call center
sales targets can be unacheivavble in some departments
time to take out of timebanked hours becomes non existant
towards the mid to end year making the time you have already "banked" unaccesable
your job experiance will GREATLY very on who your direct manager is
you have to read between the lines when being "coached" the thing being said is not always the direct meaning

Advice to Senior Management

learn to react quicker to all situations as they aise in the market place

Pros

The workplace is amazing and they do so much to help you along when you start with the company and when you join your team. The people and managers there are the best. The career opportunities at the call centre are so diverse that when joining, it's not hard to find something that you enjoy. I really enjoy going to work and it is a great change from many of the other companies that I've worked for. You can tell that everybody is really proud to work there and they really believe in you. I wholeheartedly recommend anyone who is looking for a career to consider Rogers.

Cons

Rogers is a really big organization so at times it may be difficult to get communication to us in a timely manner. There are also decisions made at the very top which cascades down to us. When we get it, it's sometimes difficult to understand although the managers try to do their best to explain the reasons. Their benefits are also really good but when applying for them, you do have to pay upfront first and then get reimbursed. Other than that, I really enjoy the job and am looking forward to advancing my career although I have only been there a short time.

Advice to Senior Management

Senior management are among the friendliest I've seen. They are always smiling and available to speak with you. When speaking to them, they all started in the position that I'm in which is very encouraging to see. This means that I have a chance to move up within the organization and maybe get to their level. I'd suggest they try help out with communication at times.

Pros

They have great benefits like free rentals and I could talk to my manager about anything. My manager always tried to make work fun. They had theme days when we didn't have to wear our uniform and my Manager always tried to make time for Staff Meetings to discuss any issues that may arise and any new promotions coming up. Rogers provided excellent cell phone training and provided workshops for more information on Cell Phones. I was always kept updated on everything that was changing. It's a great place for high school/college years.

Cons

They have black out periods when you can't take time off.

Advice to Senior Management

You are doing a good job.