Romano's Macaroni Grill

www.macaronigrill.com

Romano's Macaroni Grill Reviews

Updated January 26, 2015
Updated January 26, 2015
122 Reviews
2.8
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Norman J. Abdallah
15 Ratings

Review Highlights

Pros
  • Good food and drinks, unique environment (in 7 reviews)

  • Great training program, polite co-workers (in 4 reviews)


Cons
  • Sometimes you will work long hours and at times, not enough (in 5 reviews)

  • There are exactly three management positions, all non-salary, and one full-time general manager (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Romano's Macaroni Grill

    Pros

    in the beginning everything was great

    Cons

    Food got smaller, Quality was gone, no one cared anymore

    Advice to ManagementAdvice

    Respect Workers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Closing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Romano's Macaroni Grill

    Pros

    Can't say much would not recommend starting a career with this company

    Cons

    Bad leadership constantly changing concept

    Advice to ManagementAdvice

    Pick a concept and stick to it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Over worked and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Chef in Indianapolis, IN
    Current Employee - Executive Chef in Indianapolis, IN

    I have been working at Romano's Macaroni Grill

    Pros

    The food, some of the people I worked with

    Cons

    the hours, running both back and front at the same time as executive chef

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Romano's Macaroni Grill

    Pros

    had great hours, really flexible with school and as long as you have someone to cover your shift, it was easy to take a day off whenever.

    Cons

    they play the same CD 24/7. it gets really annoying. the songs will haunt you in your nightmares.

    Recommends
  6.  

    Ok lots of changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Austin, TX
    Current Employee - General Manager in Austin, TX

    I have been working at Romano's Macaroni Grill

    Pros

    Paycheck. Bonus ok and. Cool. Managers

    Cons

    Two many different owners and now focus

    Advice to ManagementAdvice

    Let managers manage

    Doesn't Recommend
    Negative Outlook
  7.  

    My experience as a server at Romano's Macaroni Grill provided me with great knowledge and skills needed for the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Dallas, TX
    Former Employee - Server in Dallas, TX

    I worked at Romano's Macaroni Grill full-time (more than a year)

    Pros

    Good opportunity for personal growth, need to communicate with management to balance your work-life, compensation is better than other companies.

    Cons

    High turnover rate for front of house employees.

    Advice to ManagementAdvice

    Keep personal life away from work, continue to train and develop promising employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not overly impressed with management decision making; including regional management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Romano's Macaroni Grill

    Pros

    Because I am a hospitality veteran, once training was over they left me alone. I always got the prime wait station for all peak hours. So, I made my money.

    Cons

    The problem is that is not a conducive environment for all the employees. Management was content sitting in the office and allowing for it to become a 'Lord of the Flies' situation. People get frustrated; they quit; they don't quit but give up on trying and morale just goes to pieces. The biggest issue, from my perspective, was that they promoted based on friendships rather that competencies. I saw 2 people get promotions to mgmt who had absolutely no idea what they were doing as employees and were worse as managers! I moved on and those two kept getting promoted and after 2 years the location was so bad they simply closed the store. And this is/was a store located in 'Prime Real Estate' with a high density house count and a median income of over $90,000 in a 3 mile radius.!! The money was their; the customer count there, just poor decisions on putting the right people in charge of the daily operations.

    Advice to ManagementAdvice

    Find the right person for your management teams...never allow manager or even regional managers hire based on friendships.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Training was ridiculous

    Former Employee - Server in Lancaster, PA
    Former Employee - Server in Lancaster, PA

    I worked at Romano's Macaroni Grill part-time (less than a year)

    Pros

    Unfortunately there were no pros to this job.

    Cons

    For the first two weeks I had to show up and sit at a table with other new employees and basically take classes. We learned all about the menu and specific ingredients in each dish. This was extremely time consuming and all unpaid. After 2 weeks you take a written test and then wait on a manager without making any mistakes. They will ask you specific information about multiple dishes to try and trip you up. I ended up quitting after 3 weeks because my time was being wasted, I was never paid, and I never waited on 1 customer. They take their training way too seriously for a waitress job. This location is now out of business, I wonder why.

    Advice to ManagementAdvice

    Lighten up on training. A written test should not be required for a chain restaurant.

  10.  

    Server

    Current Employee - Server
    Current Employee - Server

    I have been working at Romano's Macaroni Grill part-time (less than a year)

    Pros

    Good tips and 50% off employee discount on most food

    Cons

    Express Lunch, kitchen staff can't handle the rush some times, Ignite (current corporate owner) cuts corners in terms of quality for almost everything related to the restaurant

    Advice to ManagementAdvice

    Kill RKC, and invest in proper bar and kitchen training/staffing

  11.  

    Struggling Concept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Orlando, FL
    Current Employee - Manager in Orlando, FL

    I have been working at Romano's Macaroni Grill

    Pros

    There are very few benefits for working at RMG at this time.

    Cons

    The concept runs without enough staff on to do the job during most shifts. Managers are utilized as dishwashers, cooks or hosts because everyone is sent home in order to make labor costs. A significant amount of discounts are offered via email which drive in guests looking for cheap/free items. Almost impossible bonus targets, bonus is virtually non existent.

    Advice to ManagementAdvice

    Run the concept with the proper amount of staff and top line sales will grow. Implement a decent bonus structure so you will attract and retain competent managers.

    Doesn't Recommend
    Neutral Outlook

Romano's Macaroni Grill Photos

Chef Danny at work

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