Ross Stores Reviews in Denver, CO

906 Reviews
2.6
906 Reviews
Rating Trends

Recommend to a friend
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Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
371 Ratings

Review Highlights

Pros
  • The employee discount is great on already reasonably priced merchandise (in 62 reviews)

  • You have a 20% discount card, and on special occasions that 20% doubles to 40% (in 55 reviews)


Cons
  • Minimum wage start off isn't what I'd like to be making working there (in 72 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 22 reviews)

More Highlights

3 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Associate  in  Denver, CO
    Former Employee - Retail Associate in Denver, CO

    I worked at Ross Stores

    Pros

    I worked here for a summer. The other employees were nice, the management was competent, and it wasn't hard work. I was working in food service before, helping about 500 customers a day, so Ross was a nice change. Our store wasn't very busy. I never had a line of more than two customers whereas in my last job I had constant lines out the door.

    My duties included cash register, answering the phone, cleaning up the store, building displays, and sometimes working stocking shelves. It was easy work. Nothing really to complain about.

    My managers were all very nice, trained me well, and gave me good feedback.

    Cons

    The only real con is that it was boring. Putting pants on hangers and arranging soap dishes on shelves for 8 hours a day isn't exactly fun, but that's not Ross's fault. Also, the pay was min wage, but this is standard across the retail industry so you can't really complain. It would be nice though if Ross paid a little more.

    The only other thing I can think of is that they give out these things called Star Cards. Basically, your manager gives you a star card when they think you've done a good job. I guess it's nice to get the recognition, but they're pointless. I had like 50 star cards and it would have been nice to get some real recognition like a bonus or a pay raise.

    Advice to ManagementAdvice

    Pay your employees more to retain the best and keep hiring competent managers.

    Recommends
    No opinion of CEO
  2.  

    If you want anything other than a "job" DONT APPLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at Ross Stores full-time for more than 3 years

    Pros

    Good Discount, Flexible Schedule, good merchandise and deals, work is simple with no sales pitch or credit cards to push.

    Cons

    Work is tedious and there is no support. As an hourly associate you have to clean the whole store every day with little to no assistance. Management is always forced to cut hours off the floor to support the stock team. Most of your fellow workers call in all the time and you are nearly ALWAYS short handed. Customers are beyond messy! They literally will throw things on the floor in front of you. One customer told me as he did it..."It's your @#@$%$# job; get used to it."

    The company gives 3% raises if you are lucky and everyone starts at minimum wage unless hired as a supervisor.

    There are no perks other than the discount. The only thing the company cares about is profit and loss prevention and both are more important than the customer. Even the Loss Prevention Manager said the in store security was a priority over even ringing up customers.

    Turn over is constant from Managers down.

    Advice to ManagementAdvice

    Remember when it used to be about CUSTOMER SERVICE AND customer EXPERIENCE in the store?

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Don't go in with high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Denver, CO
    Former Employee - Retail Sales Associate in Denver, CO

    I worked at Ross Stores part-time for less than a year

    Pros

    Good introduction to working in retail and you'll gain some practical experience. Some of the employees can be very enjoyable to work with and genuinely helpful.

    Cons

    Management that's inflexible and quick to place blame. Some of the worst customers you can possibly imagine dealing with.. Don't ever expect to be able to plan something more than a few days in advance, your schedule is changed unpredictably if you're not full-time and they make no allowances for personal situations.

    Advice to ManagementAdvice

    Be a little bit more flexible with employee needs and don't be so quick to assume that a situation is automatically the employee's fault.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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