Ross Stores Reviews

Updated July 27, 2015
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1.9
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Ross Stores CEO Barbara Rentler
Barbara Rentler
0 Ratings

Pros
  • Employees receive a 20% discount on merchandise (in 75 reviews)

  • Employee discount - nothing else I can think of (in 69 reviews)

Cons
  • The pay sucks they give you below minimum wage (in 85 reviews)

  • Work-life balance is non-existent as salaried manager (in 26 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Can be brutal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Floor Associate in Philadelphia, PA
    Current Employee - Sales Floor Associate in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Ross Stores part-time (Less than a year)

    Pros

    Employee discount, and friendly co-workers

    Cons

    Customers are usually rude and impatient. Also, the training needs to be more improved, I started working a few days ago and had training for 20 mins and was told to stay at the SPC register and deal with customers. I would get told to hurry up but never got a chance to learn the ropes. They pressure you to work fast but don't consider that sometimes the customers are the slow ones and what is up with the cashier system. I think its beyond stupid to make a cashier consistently punch in their numbers for every transactions. It delays the process and it's worse when the customers have items with no tags and expect you to know everything. Some of managers are nice and helpful while the other managers are rude and irritated when I ask questions on how to work certain things. Now i'm working the cash register without knowing anything about the register. And why is it that an employee of Ross for 10 months gets easier jobs then a new employee of 10 days. The only reason I took the job is because there is this internship program for the summer of my junior year that allows me to become an assistant manager and I want to try to change the system and help the employees get recognized.

    Advice to Management

    I suggest to increase the training period, ask the employee if they are comfortable with difficult task such as SPC or Cashier, start them off with small tasks that will help them learn more about the store. Also, think of changing the cashier system so its not a hassle for both customer and employees. And make the managers responsible for all new employees faults because its demoralizing when a new employee has to get yelled at by a customer because they aren't trained right. Finally, make a better commitment to the employees because we work hard but aren't recognized that often.


  2. Helpful (1)

    Not worth the trouble for minimum wage!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Ross Stores part-time (More than a year)

    Pros

    They are very flexible with there employees, even if its last minute.

    Cons

    The schedule is always late so don't make any plans for next week, because they never put it up until Friday which is two days before the new week starts. Managers never consider things you may come up with to help the production of the store.

    Advice to Management

    Train people correctly before they are assigned to major responsibility, example hard tagging, sizing, and register.


  3. Helpful (2)

    I liked the employees more than anything. The company could be ran better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Supervisor in Philadelphia, PA
    Current Employee - Area Supervisor in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ross Stores full-time (More than a year)

    Pros

    I enjoyed working with the employees at Ross. The regular employee discounts were 20% while every three months there was a double discount of 40%.

    Cons

    For my education and experience I wish the pay was higher. Management was often short because the store manager traveled a lot which was more work for the other managers. The district manager could have done more to help out with shortages but instead insisted that it was helping payroll. This burns people out and makes the workplace undesirable to work for.

    Advice to Management

    PAYROLL should be used to benefit the employees. After all, there were people who wanted to work more hours but weren't able to because of payroll issues.


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  5. Helpful (1)

    It is frustrating to see people be handpicked to move ahead while other people quit because they have been ignored.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ross Stores part-time (More than 3 years)

    Pros

    The only good thing is the discount. The job is aimed at children who still live at home so they can get money off merchandise.

    Cons

    There is currently a constant feeling of 'I'm the next to go' among certain demographics. It is exhausting to go to work for any shift.

    Advice to Management

    In store management is out of control. If you aren't aware of your rights, they will trample them. Even to the point of breaking the law.


  6. Nice place to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Philadelphia, PA
    Current Employee - Assistant Store Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ross Stores full-time (More than a year)

    Pros

    Positive attitudes of employees fun place to work

    Cons

    Putting in a lot of long days


  7. Helpful (2)

    Payroll

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ross Stores full-time (More than a year)

    Pros

    Easy to run if your not a inner city store

    Cons

    Stores are asked to work with very little payroll. Merchandise flow is inconsistent.


  8. Helpful (1)

    Company forces Management to in force unrealistic expectations on associates

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Philadelphia, PA
    Current Employee - Store Manager in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Ross will pay new managers extremely well if you negotiate.

    Cons

    Constant upper management changes. Associates are are expected to work at unrealistic pace for low wages.


  9. A great experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales in Philadelphia, PA
    Current Employee - Part Time Sales in Philadelphia, PA
    Recommends
    Approves of CEO

    Pros

    Everyone was really nice at my locations

    Cons

    they dont pay much there

    Advice to Management

    you can move up quickly if you a hard worker



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