Ross Stores Reviews

Updated June 26, 2015
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2.9
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Recommend to a friend
Approve of CEO
Ross Stores CEO Barbara Rentler
Barbara Rentler
0 Ratings

Pros
  • Employees receive a 20% discount on merchandise (in 75 reviews)

  • Employee discount - nothing else I can think of (in 69 reviews)

Cons
  • The pay sucks they give you below minimum wage (in 85 reviews)

  • Work-life balance is non-existent as salaried manager (in 26 reviews)

More Pros and Cons

42 Employee Reviews

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  1. Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Pleasanton, CA
    Current Employee - Operations Manager in Pleasanton, CA

    I have been working at Ross Stores part-time (More than a year)

    Pros

    Great team environment, fun industry, helps kids lead active lives

    Cons

    Industry is a little stagnant


  2. Discount great, work meh.

    Former Employee - Analyst in Pleasanton, CA
    Former Employee - Analyst in Pleasanton, CA

    I worked at Ross Stores

    Pros

    discount great, 20 percent off

    Cons

    people are kind of shady


  3. Helpful (1)

    Allocation Department at the Corporate Office in Dubin is a great place to start for entry-level position seekers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assortment Analyst in Pleasanton, CA
    Former Employee - Assortment Analyst in Pleasanton, CA

    I worked at Ross Stores

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you have a college degree and some part-time retail experience, then you have a decent chance at the entry level position, Allocator.

    Cons

    The Corporate Office has been going through logistical changes, presumably for the better. But there are some older employees that are cynical about the changes and always complain.

    Advice to Management

    Instead of having the managers mentor career improvement, start a mentorship program by which people are matched up with management level mentors/mentees for the sole purpose of encourage and counseling on career growth within the company.


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  5. Good environment and fair work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Allocator in Pleasanton, CA
    Former Employee - Allocator in Pleasanton, CA

    I worked at Ross Stores full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong training program and good leadership

    Cons

    Not a very diverse career path

    Advice to Management

    Have more options for growth


  6. Helpful (1)

    Overworked, underpaid, and a waste of time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Pleasanton, CA
    Former Employee - Assistant Store Manager in Pleasanton, CA

    I worked at Ross Stores full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    While in my second store, the store's Manager was a good guy and cared for his associates. Additionally it was closer to home, decent area, much easier demographic.

    Cons

    The first store that I worked in was in an old building in desperate need of renovation. The store's manager, I'm not really sure why he had his job? He got it, by being results driven which is a huge plus. Leadership is about service as well, and in my opinion a good manager treats associates in a way that even when they're out of the building the standards remain high because they feel respected and appreciated. Considering the average associates base pay, encouraging them to stay and work for you rather than seek another job with a very modest pay increase, comes down to how you're people are treated. This manager, yelled, cursed, spoke down to employee's off stage and on the sales floor frequently. Many Customer's complained about him, and the way he communicated with the associates. He tried this with me once or twice, because I was an ASM I felt comfortable with stopping that dead in it's tracks.

    SM's work hard, but in my experience many of the tasks are delegated to the ASM. ASM is essentially an Ops manager as well. I wont use this platform to put down the company as a whole, because I believe that my experience is probably directly related to the leadership or lack there of, from the DM. Lack of involvement, and no sense of urgency from HR in resolving associate concerns/complaints.

    I wouldn't suggest anyone come into this company working at the store level. I've no idea how things are on the corporate side, I've heard good things. But in the stores, the associates are overworked, underpaid, and not respected well by management.

    Advice to Management

    Treat your associates the way you'd want to be treated if your roles were reversed.


  7. Helpful (1)

    Horrible employer. Never performed the work I was hired to.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Specialist in Pleasanton, CA
    Former Employee - Communications Specialist in Pleasanton, CA

    I worked at Ross Stores

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location, name recognition, work hours flexibility, free hot chocolate, dress code

    Cons

    Horrible upper-management, micromanagrial, horrible work/life balance, no accountability, actual job had little to do with job description/skill set

    Advice to Management

    Use your people for the skills you hired them for. Don't question every little thing they do, or they may lose the confidence or desire to perform. Fall on your own sword every once-in-a-while.


  8. Helpful (2)

    Worst career decision...make sure you understand the culture before you sign on.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Pleasanton, CA
    Current Employee - Manager in Pleasanton, CA

    I have been working at Ross Stores full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Financially stable (for now). Employee discount (?)

    Cons

    Gross misuse of company funds to lavish executives with outlandish luxuries. Managers are verbally abusive and purposefully create a hostile workplace environment. Managment is not interested in investing in people or technology.

    Advice to Management

    Be open to change, invest in people and embrace technology.


  9. Helpful (1)

    Minimal employee development and little growth opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA

    I have been working at Ross Stores full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Job Stability. Many corporate office employees have worked there seven years or more

    Cons

    Systems are dated. No incentive to achieve outstanding results. New processes take for ever to be considered, then rejected.

    Advice to Management

    Same advice that most employees have--improve communication from top management to the staff


  10. Helpful (6)

    Working for Ross is like shopping at Ross, you figure it out...

    Former Employee - Account Executive in Pleasanton, CA
    Former Employee - Account Executive in Pleasanton, CA

    I worked at Ross Stores full-time (More than 3 years)

    Pros

    Discounts after already discounted crap.

    Cons

    Discounts only good for Ross stores.

    Advice to Management

    Learn from Burlington's organization.


  11. Helpful (4)

    Seems like two separate companies "functioning" on opposite coasts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assortment Analyst in Pleasanton, CA
    Former Employee - Assortment Analyst in Pleasanton, CA

    I worked at Ross Stores full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Successful company that continues to grow each year.

    Great people, brand new corporate office, good exposure to the retail industry.

    Easy to move up if you stay motivated and hard-working.

    Cons

    It can be difficult to work with the New York office. They do not seem to follow through with Allocation recommendations, and the "partnership" management stresses is more like a secretary/boss relationship.

    Information is not always communicated between teams, and in some cases it is done inherently. This usually ends up making one group look incompetent, even though it wasn't their fault.

    Managers are relatively young and cliquey, and sometimes immature, which can lead to an uncomfortable working environment.

    Workloads are not balanced amongst analysts.

    No online retail platform, which may hurt the company later on.

    For salaried employees, working hours are not as flexible as they should be. New York office has summer hours and corporate office does not.

    Advice to Management

    Be more transparent with all groups involved when communicating information, and avoid micromanaging every aspect of a project.



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