Ross Stores Reviews

Pros

employee discount, close to home for me, get to check out the merchandise while working, first to see the weekly markdowns. I'm reliable so I have daylight shift on trucks

Cons

low pay and constant turnover. Your hours varies and are not consistant when they have hiring spurts you have a reduction of hours.

Advice to Senior Management

Overall I'm happy with my job. Wish my hours were more consistant

Pros

Everyone was really nice at my locations

Cons

they dont pay much there

Advice to Senior Management

you can move up quickly if you a hard worker

Pros

company has good pay scale, all the health benefits you would expect from a large company, good bonus potential, growing company with lots of potential.

Cons

Not always enough floor coverage, not all associates were treated the same, to many cutbacks in the full time ranks over the years.

Advice to Senior Management

All associates appreciate being respected. From the moment a leader walks in they are waiting for them to greet them and are watching their actions to see what type of person they are, and how they will treat them, especially in contrast to the customer treatment.

Pros

Very busy. If you like fast paced atmosphere, this is the place for you. Pay is average for retail, and discounts are good.

Cons

On the floor training from day one. Terrible customer service, for example. Greet customers as they walk in, ring up purchases as fast as possible, answer the phone, check tags, process returns, onstantly call for backup, chat with customers while watching out for theft, scan returns and go-backs, keep area clean and complete your assigned sizing all this all day until your shift ends!

Advice to Senior Management

Stop micro managing. This would not be necessary if Ross' training was more adequate. Better customer service is achieved when employees are assigned to specific areas during their entire shift. Too many expectations for the pay. Have two people at all times at the register. This eliminates the need for constant calls for backup. Long lines are never good or fast customer service which completely contradicts Ross' standard of fast service. Employees are busy doing things that are a complete waste of time. Sizing is a waste because it takes cashiers away from the register. Ross prides itself on time management, but we waste more time doing things that can wait.
Employees are also expected to be security in hopes to prevent losses. Employees are hired to cashier, stock merchandise prevent theft, ( what are the cameras for)? etc. All for around $ 7.50 an hour? Give me a break. Theses issues can easily be resolved by assigning employees to a specific area during their shift, and rotate the jobs between employees on a daily basis. Keep two cashiers at all times at the register so that managers don't have to be bothered, and get their jobs done. This process keeps the lines flowing and the store operations in general flowing smoothly. I don't understand why this is so difficult.

Pros

It was a set schedule working as a stocker and the discount was very fair and had weekends off unless we had a big truck coming in.

Cons

Managers had very poor communication skills with their team members, and they also lacked in respecting them because they would get into conflict on the sales floor with other people around instead of being discreet and disciplining in private.

Advice to Senior Management

Be more understanding of your team members and learn how to train your new employees a little better so they fully understand their job.

Pros

-nice pay
-nice people
-active company
-you have a pretty secured job

Cons

-no recognition
-you receive no feedback

Advice to Senior Management

more feedback and communication

Pros

Really nice and friendly staff. They are willing to give you an opportunity. Very positive work place. I really like it.

Cons

Too much work for very little pay.
You have a lot to do at the same time and the pay is just not good.

Pros

--20% discount effective immediately upon employment, 40% discount on certain "double discount" days that occur a few times a year.
--Management is willing to work with your schedule and has no problem granting requested days off if advanced notice is given.
--The work-life balance is excellent for most retail associates, which gives them time to work outside jobs, attend school, or be with their families.
--Looks good on a resume for other retail positions.
--The store is closed on major holidays.

Cons

--Unless a rare full-time position is available, ALL associates start out part-time. This means that you can work anywhere from 8-25 hours, with 18 being the average. Also, the average hourly wage for associates is about $7.50/hr. This is okay if you are a college student or a housewife who doesn't really need a job, but if you have to solely support yourself and your child(ren), this job alone won't be enough.
--The work is hectic. The store is often completely destroyed, and only 3-4 associates are left at the end of the day to clean up the mess.
--Home office is cheap in terms of payroll. Managers are made to function with the least number of staff members as possible. Because the registers are the main priority, this often results in floor staff having to double as cashiers--which in turn leads to them not finishing their assigned department. However, if management attempts to help out on the floor or assist associates in need, they are berrated by their superiors for not "supervising" enough.
--Improper training. New associates are often thrown into a disaster-ridden department and told to "recover", but they don't know what that means. As a result, they spend their entire shift detailing one small section rather than focusing on the overall neatness of their area.
--Low expections in terms of punctuality and attendance.

Advice to Senior Management

1.) Rather than allowing the store managers/assistant managers/area supervisors to sit in the office all day, make sure that they are supervising associates on the floor to ensure that each department is being properly recovered.
2.) Stop being so lenient with employees who are 10-15 minutes late every shift and call in up to four times a month. It makes it harder on those of us who actually SHOW UP to work and do our job, but have to stay and cover their shift(s) as well.
3.) Give the closing MODs more than just a couple of associates to work with on a busy weekend. It may sound more cost efficient to begin with, but when the closing team is having to stay two hours after the store has closed to make it presentable for the next day's business, is it really worth it?
4.) Make store recovery a main priority, rather than just focusing on dollar signs. If the store looks a mess, it's no fun for customers to shop there. I mean, who wants to have to search through housewears for a pair of jeans?

Pros

My co-workers! We related to working hard , we worked harder than the store deserved and it was a dead-end job.

Cons

Mess,bad boss did not know what she was doing,too many workers not enough hours,managers gossiped about workers.

Advice to Senior Management

Appreciate workers more ,be nicer , be more organized in your position.

Pros

Discount, Fun Employees , Fun Managers, Nice Stuff. Easy tasks unless its cashiering.

Cons

They train you as one thing and then make you do something totally different the next.. never have enough people working so everyone in the store has to cashier so nothing gets done.

Advice to Senior Management

Stop treating your hard working employees like crap