Ross Stores Reviews

Updated September 29, 2014
Updated September 29, 2014
924 Reviews
2.6
924 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
375 Ratings

Review Highlights

Pros
  • The employee discount is great on already reasonably priced merchandise (in 65 reviews)

  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 62 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 76 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ross isn't the greatest place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assocciate  in  Peoria, AZ
    Current Employee - Sales Assocciate in Peoria, AZ

    I have been working at Ross Stores part-time for less than a year

    Pros

    -Decent hours
    -Flexible hours
    -40 percent off is great
    -No growth within the company
    -You learn plenty of useful skills

    Cons

    -Bad management
    -no connection between corporate
    -Lazy co-workers
    -Management doesn't talk to the lazy associates
    -A lot of gossip among associates

    Advice to ManagementAdvice

    Start listening to your associates instead of gossiping and spreading rumors about each other

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Terrible for the most part

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate
    Current Employee - Stock Associate

    I have been working at Ross Stores part-time for less than a year

    Pros

    The discount and my coworkers

    Cons

    Always seem to be understaffed in the stock room, the pay is low for the work we do in the stock room, never can pass 25 hours, get mistreated a lot of times from the manager.

    Advice to ManagementAdvice

    We need more associates; a little pat on the back is needed every once in a while.

    Disapproves of CEO
  3.  

    Acceptable for summer jobs in high school, little else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Associate  in  Phoenix, AZ
    Former Employee - Loss Prevention Associate in Phoenix, AZ

    I worked at Ross Stores part-time for less than a year

    Pros

    - Easy to get hired; if you are alive and have a more or less regular heartbeat, you can get a job here
    - None of the base positions (cashier, fitting room, etc) are challenging

    Cons

    - They pay minimum wage, which is a gross offense to how much I value my time
    - I was told there would be a pay raise with my position change (Cashier to Loss Prevention), but I never got that pay raise
    - It's dreadful and depressing, the customers, the employees, the management are all stuck working and shopping in a place they'd rather not

    Advice to ManagementAdvice

    Don't tell your employees they'll receive a pay raise in another position if you aren't planning on giving them one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good internship experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Buyer Intern  in  Los Angeles, CA
    Former Employee - Assistant Buyer Intern in Los Angeles, CA

    I worked at Ross Stores as an intern for less than a year

    Pros

    Good pay, VERY nice people, treated interns great, gave great training, real work experience- not busy work.

    Cons

    Overall was a good experience, I was with a good division and buyer and always had work to do, but I know other interns who were often bored because their division was slower or their buyer was out of the office.

    Advice to ManagementAdvice

    Make sure every intern is getting a similar experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Culture shock for a seasoned retail associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor
    Current Employee - Sales Floor

    I have been working at Ross Stores part-time for less than a year

    Pros

    Job security is always a plus, especially if you live in a highly populated area; 20 percent discounts aren't too bad either.

    Cons

    Coming into a Ross Environment is a shock to your senses if you have retail experience or if you don't like being treated like a child. You are not adequately trained; there policy is very 'sink-or-swim'. You are given workloads (quotas for stock, go-backs for register, etc.) that cannot be adequately met without abandoning a customer service attitude. The level of autonomy that you have there is essentially nil, for example, if you put security tags on things, you need to search for a higher-level employee to make sure that they are snapped correctly. They even have methods of making you take the least amount of steps when you stock, and when timed on your register, to save time, they make the customers grab their own receipts, as you call for the next person in line.

    Advice to ManagementAdvice

    Remember that your employees are also valued customers, if the culture is extremely unfriendly to the employee, it makes them a little more hesitant to buy from that employer.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    One bad apple spoils a bunch, I thought I'd found a good apple but a worm was in it..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Protection Specialist  in  Miami, FL
    Former Employee - Store Protection Specialist in Miami, FL

    I worked at Ross Stores part-time for less than a year

    Pros

    The best experience was working with the customers to see the excitement on their faces when they walk into the store..

    Cons

    The challenge I had working there was how the SM wasn't compassionate towards the associates. I felt very I unwelcomed but toilerated it.

    Advice to ManagementAdvice

    Management need to improve how to treat people of color.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Disappointed and dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Las Vegas, NV
    Former Employee - Retail Sales Associate in Las Vegas, NV

    I worked at Ross Stores part-time for more than a year

    Pros

    The only thing that was really fantastic about working here is the discount of 20% and 40%, I also liked that I got to get experience in retail.

    Cons

    You have to be managements favortie in order to get any recognition even if you're a hard worker. Hours vary drastically every week. Low pay for all the work you're expected to do.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good co workers with good experience to learn from

    Former Employee - Loss Prevention  in  Oakland Park, FL
    Former Employee - Loss Prevention in Oakland Park, FL

    I worked at Ross Stores full-time for less than a year

    Pros

    Life and work balance

    Cons

    Pay not as great. Most full time employees balanced a full time and worked sometimes 2 other jobs.

    Advice to ManagementAdvice

    N/A

  10.  

    Fun, but no growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Venice, CA
    Former Employee - Sales Associate/Cashier in Venice, CA

    I worked at Ross Stores part-time for more than a year

    Pros

    Fun atmosphere in Venice location, and very diverse customers. Be super nice to customers and they'll respond the same way. Don't speak nonchalantly or rehearsed. They can tell. Go the extra mile for them, and they will actually help you and make your life easier. They'll be nice to you and the chances of them getting an attitude with you will be slim to none. Coworkers are great, friendly. Just one supervisor is difficult. She sounds whiny, and sometimes lifeless. Will think you're making mistakes on purpose.

    Cons

    Whiny supervisor (described above)
    No growth in one year - I was one of their best employees. I could handle customers well and reach a good compromise, but they never promoted me.
    Not enough hours - 5 hours a week (because whiny supervisor didn't like me)

    Advice to ManagementAdvice

    Enforce TRUE customer service. It creates less mean and unhappy customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Move up fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor  in  Atlanta, GA
    Current Employee - Front End Supervisor in Atlanta, GA

    I have been working at Ross Stores part-time for more than a year

    Pros

    Your able to move up fast, if you're not scared to speak up and ask

    Cons

    They do not pay enough

    Advice to ManagementAdvice

    pay more

    Recommends
    Neutral Outlook
    Approves of CEO

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