Ross Stores Reviews

Updated October 23, 2014
Updated October 23, 2014
972 Reviews
2.6
972 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
387 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 68 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 67 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 83 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love It!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores part-time

    Pros

    I enjoyed working for Ross. They have so many opportunities to utilize
    -Great Bosses
    -Discount
    -Growth
    -Good Co workers

    Cons

    -Rude Customers
    Each experience is different but mines is great

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Just Not for Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Lawrenceville, GA
    Former Employee - Sales Associate in Lawrenceville, GA

    I worked at Ross Stores part-time (less than an year)

    Pros

    Great people to work with, some good customers

    Cons

    Management, Pay is not worth it, Crazy expectations

    Advice to ManagementAdvice

    Pay increase and be more involved in whats going on in the store, not casually popping up once in a blue moon when others are in the store.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Typical retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    I have been working at Ross Stores part-time (more than 3 years)

    Pros

    Most employees are great to work with. Can usually get management to work with your schedule if you are a student or have another job. Fast paced, so days go quickly.

    Cons

    Management can be hit or miss. Extremely rude customers, and typically long lines. Really strict payroll so you will often find your store under staffed and having to do more work than usual.

    Advice to ManagementAdvice

    Ease up on payroll to improve Customer Service within stores.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    I am an area supervisor and I have never seen so much nonsense in one place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Supervisor in Lake Worth, FL
    Current Employee - Area Supervisor in Lake Worth, FL

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    Employee Discounts.
    Meeting new people.

    Cons

    The company only cares about the customers. There is alot of retaliation that goes on there. Managers favor certain associates. The pay sucks

    Advice to ManagementAdvice

    Management and corporate should care more about the employees and listen to what they have to say

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    NO work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at Ross Stores full-time (more than 5 years)

    Pros

    Bonus structure was very good

    Cons

    No work life balance, Store Managers and District Managers are replace every 5 to 7 years of service to rejuvenate the field. Unrealistic work assignments with impossible goals which drag down employee moral.

    Advice to ManagementAdvice

    None they just follow their orders like Stepford Managers. No one wants to rock the boat and be seen as not fitting in.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores part-time (less than an year)

    Pros

    nothing is a pro in ross

    Cons

    everything is a con worst job ever

    Advice to ManagementAdvice

    it wont matter

  8.  

    Love working with customers .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Supervisor in Stone Mountain, GA
    Former Employee - Area Supervisor in Stone Mountain, GA

    I worked at Ross Stores full-time (more than 5 years)

    Pros

    career advancement for hard working employees that want to move up the ladder to management.

    Cons

    Low pay raises they need to give more money to keep there employees happy

    Advice to ManagementAdvice

    give out better training to your new cashiers

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Barely any hours and no chance for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in San Jose, CA
    Former Employee - Retail Sales Associate in San Jose, CA

    I worked at Ross Stores part-time (less than an year)

    Pros

    this job had predictable hours

    Cons

    this job had no chance for advancement

    Advice to ManagementAdvice

    listen to your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Good starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Ross Stores part-time (more than an year)

    Pros

    My coworkers are amazing, managers are nice, and we are all basically one big family. Very easy work

    Cons

    Low pay (minimum wage) low hours

    Advice to ManagementAdvice

    The employees deserve more pay for the amount of work they put in

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Hard work for no payoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor
    Current Employee - Front End Supervisor

    I have been working at Ross Stores full-time (more than 3 years)

    Pros

    Working with such a variety of people, gaining customer service skills, learning your own personal strengths and limits. This job will push you to your limit at time dealing with customers and stressful situations, but it truly prepares you for the worst of any job you'd ideally like to work in. 20% off discount and 40% three times a year. Flexible scheduling.

    Cons

    Hypocrites. Customers. Inexperienced/lazy managers/ co-workers depending on the store. Every Ross store is different and it all depends on the store manager, but the biggest problem comes from corporate down. Long holiday hours and very tiresome shifts depending on the amount of associates there and the amount of cashiers. Ross does the bare minimum to get by. Ross has a high turnover rate among associates, area supervisors and now store managers. The company is eager to higher people but does not take the time to ensure they get the quality training they need to succeed at Ross. If you have a management staff that has been there less than 2 years, just quit before you start.

    Advice to ManagementAdvice

    Corporate needs to take a more active role visiting the stores. District Managers should spend more time speaking with the associates and spend less of their visits talking to the managers and more time working at the store. Store management (SM, ASM, AS) should spend more time focusing on the needs of the associates and working as a TEAM. Spend more time training and make sure your Buddy Trainers actually know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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