Ross Stores

  www.rossstores.com
  www.rossstores.com

Ross Stores Reviews

Updated December 22, 2014
Updated December 22, 2014
1,041 Reviews
2.6
1,041 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ross Stores Vice Chairman and CEO Michael A. Balmuth
Michael A. Balmuth
411 Ratings

Review Highlights

Pros
  • 20% discount throughout the year, with periods during which 40% discount is given to associates (in 75 reviews)

  • The employee discount is great on already reasonably priced merchandise (in 69 reviews)


Cons
  • The annual raises are so small that minimum wage increases null them (in 85 reviews)

  • The work-life balance is a hassle because they basically do not give you as much time away as you would like (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Horrible company to work for. Constant manual labor and they do not staff enough people to get the job done. Zero stars.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager in Richmond, VA
    Former Employee - Area Manager in Richmond, VA

    I worked at Ross Stores full-time (more than an year)

    Pros

    Good discount and good double discount. offers a good variety of items for sale.

    Cons

    To be cheap they wont staff enough people so you have to run around and do the work of 3 people.Low pay just to be worked to death. I had a disability and was forced out after they refused to follow the law and provide reasonable accommodations and this was after busting my butt for over a year for them.
    I had to work through lunch and breaks and sign a paper that said I didn't in order to get my check. Will claim you violate a policy but then this magic policy is not anywhere in writing for you to know you violated anything. When I talked to HR about this I was told they cannot write down or tell employees every policy Ross had! Very shady company. Do not waste your time applying here.

    Advice to ManagementAdvice

    Actually treat your employees right and don't screw them over. Pay them a decent wage for all the crazy manual labor you put them through and maybe the turn over wont be at 90 percent. Actually staff the store with more people instead of trying to get two people to do the work of 6. Then you wont have no shows and call outs during peak times.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    It's a job i guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores (more than an year)

    Pros

    Flexible, Love the 40% discount.! Coworkers are okay.

    Cons

    Management sucks. They don't really care about their employees. Witnessed a lot of preferences. Not professional at all.

    Advice to ManagementAdvice

    Get your head in the game. Give hours to people who actually work instead of people who slack off.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OPC in New York, NY
    Former Employee - OPC in New York, NY

    I worked at Ross Stores as a contractor (less than an year)

    Pros

    great people, great management, free food, laid back work environment. The office closes at 5:30 so most people leave at that time, but some stay longer depending on if they got their work done

    Cons

    difficult to advance positions - some people have been stuck in the same position for years and it is not up to them if they are to be promoted or not

    Advice to ManagementAdvice

    compensation should be a little higher if the company wants to recruit top talent

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Mostly Nice But Sometimes Naughty

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Even though I just started working there I've made a lot of first impressions based on my extensive retail background. First of all, co-workers are mostly friendly but can be difficult to figure out sometimes. If you work 4 hours in a day you get a 15 minute paid rest break. They literally don't let you do ANYTHING off the clock. You clock in at the register when you arrive and clock out up front before you leave.

    Cons

    Now for the bad and, unfortunately, there seem to be PLENTY that I've noticed so far. They're definitely micromanagers and have a lot of unnecessary rules. It seems like there's always someone looking over your shoulder which makes for very uncomfortable working conditions. You'll hear employees talk about the "Ross Way" and let me tell you the "Ross Way" is definitely the "Ross Way". They don't recognize that there are different ways of achieving the same results and you MUST follow their process to a tee regardless of what feels the most natural for you. If they tell you to take something out of the box this way NOT that way and put it on the right side of the nestaflex then you're going to take it out of the box this way NOT that way and put it on the right side NOT the left side of the nestaflex. There are too many rules and not enough flexibility which leads to fear of doing the wrong thing or always wondering whether you're doing it "the right way" and results in a lot of uncertainty, inaction and incompetence because you don't know what "the rule" for the situation is.

    Personally, I don't think we should be focusing so much on getting the exact process down of putting things on the right side NOT the left side when there are obviously more pressing issues to attend to like A LOT of empty shelf space in the store and other issues being blatantly ignored. Virtually everywhere you look is an empty white shelf and a sparsely stocked store. The mindset so far is "Just put it somewhere. Anywhere. It doesn't matter where." so the store also looks very cluttered, disorganized and unprofessional. The store isn't laid out with one type of item on each peg hook rather it's more of a mish-mash of about 10 or 20 different items on each hook sometimes separated only by size, sometimes not separated by anything at all (as is the case with electronics and other hardgoods without a size). This can lead to decreased sales since customers can't find exactly what they're looking for and can't distinguish between different items on the peg hooks. Maybe there's something on there that they would buy but they passed it up since it was mixed together with everything else and was difficult to see. Similar items should be grouped together.

    In an interview I will often ask what the customer base is like because that can tell you a lot about what the store is like. I'm hearing on these boards and getting the impression in-store that the customers are very rude. When that happens it's usually not the customers it's the store or company itself. That holds true in this case since there seem to be very few options with which to help customers. Either you have it in the store or you don't. That's it. There doesn't seem to be any ecommerce at Ross so you can't order it from the website. When I came in for an interview I witnessed a customer storm out of the store because she was told by the associate that she couldn't return something because there was no UPC on it and there wasn't another one on the rack where the UPC could be scanned.

    Ross stresses efficiency but I feel that, in the process of trying to be efficient, the efficiency is actually sacrificed. Consistency is key. Why do we have to remember to put 3X (with a number) on ladies sizes and XXXL (without a number) on men's rather than simplifying the process and just using XXXL across the board? That makes it more difficult for new hires which in turn can make it difficult for current employees when they have to micromanage the process and keep up with what the new hires are doing. The name of the game is SIMPLIFICATION!

    Advice to ManagementAdvice

    Let's not focus so much on micromanaging processes. Give employees the freedom to achieve the same results in the way that feels most natural to them. They might surprise you with their ingenuity.

    Let's focus more on helping customers, increasing sales and keeping shelves fully stocked in a neat and orderly fashion so customers can see what we sell. It's for the good of the store and the entire company. Increased sales lead to increased payroll. This isn't Walmart after all and there isn't any reason we should be having supply issues.

    Last, but not least, don't over-complicate things!

    No opinion of CEO
  6. 1 person found this helpful  

    Good place to work at... for your first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tempe, AZ
    Former Employee - Sales Associate in Tempe, AZ

    I worked at Ross Stores part-time (less than an year)

    Pros

    The managers are great to work with and easy to talk to. They are flexible with the schedule if you have school that interferes with work.

    Cons

    The place is always a mess and it is impossible to keep up with maintaining cleanliness. There really isn't any moment of the day when it isn't busy so you are working at 100mph all day.

    Advice to ManagementAdvice

    Hire more employees on weekends when the store gets super busy and chaotic.

    No opinion of CEO
  7.  

    Ross no good

    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at Ross Stores

    Pros

    20% discount, not much more

    Cons

    Unorganized, messy, low pay, rude managers and emloyees, no training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Easy but boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist in Miami, FL
    Current Employee - Store Protection Specialist in Miami, FL

    I have been working at Ross Stores part-time (less than an year)

    Pros

    As a Store protection specialist at the store there isn't much to do but look at the cameras, stay by the door and walk around. The job is pretty easy.

    Cons

    It doesn't pay well. It gets boring. You have to stay late to help with shipment supervision.

    Doesn't Recommend
    Positive Outlook
  9.  

    District Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in San Francisco, CA
    Current Employee - District Manager in San Francisco, CA

    I have been working at Ross Stores full-time (more than an year)

    Pros

    - management pay and bonus structure
    - healthcare package
    - 401k
    - headquarters in California
    - 20% discount
    - Black Friday is not busy at all

    Cons

    - Worst job I have ever had in my life.
    - company strategy is like their stores....its a mess
    - managers are told not to care about employees

    Advice to ManagementAdvice

    Integrity and structure sounds simple but you make it harder than it needs to be.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Slow position growth within company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Protection Specialist
    Current Employee - Store Protection Specialist

    I have been working at Ross Stores part-time (less than an year)

    Pros

    Managers were good with working with schedule.

    Cons

    Slow position growth within company

  11.  

    Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Boise, ID
    Current Employee - Anonymous in Boise, ID

    I have been working at Ross Stores part-time (less than an year)

    Pros

    My coworkers make the day go by quicker and getting to meet new people. Sometimes the managers will buy food for lunch. The 20% discount is really cool. And certain times of the year we get 40% discount.

    Cons

    The managers will work every cent out of you. The highest turnover rate I have ever seen. Not worth the 7.25 an hour. I am looking for a new job only because of the pay.

    Advice to ManagementAdvice

    If they payed a little more than minimum wage, they wouldn't have people quiting as much and would have more of a steady company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Ross Stores? Share Your Experiences

Ross Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.