Roundpoint Mortgage Servicing

www.roundpointmortgage.com
Unclaimed Profile
Add Review

Roundpoint Mortgage Servicing Reviews

Updated June 19, 2015
17 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.6
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dave Worrall
8 Ratings

17 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (3)

    There is no diversity within the company, has many qualified employees that could be promoted.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Roundpoint Mortgage Servicing

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The company is a growing company, good for someone that is just getting a fresh start within the mortgage industry.

    Cons

    No growth for internal hires. No training and development department for new hires. Alot of confusion because no training department.

    Advice to Management

    Upper management should look at and promote internal hires. Show employees that they are appreciated. stop favortism and buddy system.


  2. Unorganized, chaotic.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Roundpoint Mortgage Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun people for the most part.
    The work life balance is pretty nice. Overtime for the most part is strictly prohibited unless given prior approval.
    The employee engagement team has fun ideas and they usually for a good cause.
    Everyone means well...
    The place is growing like crazy!

    Cons

    This place is an unorganized mess. No one knows what is going on. Management consistently flip flops on decisions and give very unsure answers. Management has no accountability for their actions. It's pretty much a matter of time before the CFPB hits this place with a big ol' fat fine. They try to do their best, but way too many corners are cut. It seems as though a lot of the management team is very unprepared and under qualified for their roles. When you ask questions there are way too many responses of "I don't know..." or you are just completely ignored because they don't want to give a wrong answer. A lot of the promotions seem to come to people who are in a certain clique which is somewhat troublesome. The place seems to be growing way too fast for it's own good. Job security is pretty low as well, there are always rumors floating around that the place is going to be sold or shut down much like Roundpoint Mortgage was in July 2014.

    Advice to Management

    Be consistent with your policies.


  3. Depends on your department and age

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Roundpoint Mortgage Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I loved my direct department. Great people

    Cons

    Raises are complete crap. No matter how hard you work and how much overtime you put in, expect $0.30 maximum per year.

    It's a "who you know" system. So if you don't know anyone, you're stuck.

    I loved MY supervisor, but my department was blamed for everything, and many of us left due to poor treatment. Be wary, and good luck. Hope they see you as something worth while before you quit.

    I quit, and now everything is in shambles. Pay is absolutely pathetic, and don't fall for the "you can advance" bull.

    Advice to Management

    Be honest, and show some appreciation for those giving it their all. SOME sign would have been lovely.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Roundpoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Roundpoint Mortgage Servicing full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good start for customer service experience.

    Cons

    None, it's just not my career field to be in.

    Advice to Management

    Keep up the good work


  6. Good entry level job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Roundpoint Mortgage Servicing full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It was definitely a great entry level job for someone who just got out of school. Great people to work with and there is definitely an abundant opportunity to learn in all aspect of mortgage. In order to understand all of mortgage I think it is best to be part of the operations. They have all kinds of events during the 16 months I work there.

    Cons

    The pay was OK. When it was time for a yearly review and raise they did not give a good one although you had praised you for all your hardwork. As for personal growth, I did not see myself going anywhere in there at all at the time since RPM was also trying to grow. They were trying to have the least amount of people as possible and make one person work a lot but not compensate them. I felt like it was total work overload.

    Advice to Management

    Listen to your employees and compensate the employees for their hardwork.


  7. Former Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Was exciting to work with a new company and see it grow, compensation was generous and they are flexible.

    Cons

    A lot of chaos and nothing was really properly in place as far as policies/procedures. Seemed to be a lot of favoritism.


  8. Roundpoint has potential, it needs stronger leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The company is rapidly growing and is extremely flexible.

    Cons

    Rounpoint lacks satisfactory compensation packages.

    Advice to Management

    n/a


  9. Helpful (1)

    Good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Charlotte, NC
    Current Employee - Supervisor in Charlotte, NC

    I have been working at Roundpoint Mortgage Servicing

    Pros

    It is an upstart company that has a lot of growth opportunities.

    Cons

    Confussion. Promotions given due to the good ol' boy system.

    Advice to Management

    Do not promote based on the clicks and the people that are willing to throw people under the bus to get ahead.


  10. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is decent and the training was quick and thorough. The Dallas office is new and growing which gives employees an opportunity to advance quicker. The management and company owners are very present with their employers and value their opinions.

    Cons

    You must be flexible to the work hours and shift bids that may or may not be your preference.

    Advice to Management

    Thank you for being transparent with your staff. It makes a big difference.


  11. Educational

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Roundpoint Mortgage Servicing

    Approves of CEO
    Approves of CEO

    Pros

    Office Culture, Pay, Benefits, Co workers, Holidays off, team and one on one meetings with supervisor. You will always know what you need to improve on and receive praise when appropriate. You get to meet all VPs of company.

    Cons

    The hours are based off a seniority and ratings on scorecard. Communication between departments could be better.

    Advice to Management

    Better communication between depts.



Showing 17 of 18 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.