Royal Caribbean Cruises

  www.royalcaribbean.com
  www.royalcaribbean.com
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Royal Caribbean Cruises Reviews

Updated September 21, 2014
Updated September 21, 2014
221 Reviews
3.5
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
139 Ratings

Review Highlights

Pros
  • Everything is onboard, you can meet different people from around the world (in 12 reviews)

  • Get to travel the world and make friends all over (in 7 reviews)


Cons
  • No day off, long hours or work, lots of rules to follow, pay is not great (in 8 reviews)

  • the only downside is you may find yourself having to be away from home or family longer than you are used to (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CVP- Inbound  in  Miami, FL
    Former Employee - CVP- Inbound in Miami, FL

    I worked at Royal Caribbean Cruises full-time for more than 10 years

    Pros

    dedicated work force that is very passionate about providing a great product to its customers. Company is very active and supportive of a number of charitable causes.

    Cons

    There are not many cons about this company other than the leadership team is not focused and does not provide great support to the front line teams

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises

    Pros

    Brand recognition, cruise perks (if you are able to use it)

    Cons

    Pay is way lower than market. Disorganized and chaotic environment. Siloed business units, communication is fragmented at best, very low morale and unfriendly staff, back stabbing and lying is frequent. Training is non existent; sink or swim. Blame game is the norm. Cliques run rampant. Focus is ever changing causing much confusion and conflicting action. It's a mess in a lot of areas.

    Advice to ManagementAdvice

    Plan, communicate and execute re-orgs with precision and purpose. Align business units and job roles with clear function and purpose rather than overlap and duplicate until they are meaningless. Walk the talk and put corporate goals into visible action. Show your workers appreciation by getting rid of internal chaos and cumbersome processes and ineffective tools that do not achieve any real tangible result but just add to the confusion. Clean house of ineffective leaders who seem good on paper but in reality are the architects or the chaos, fear and backstabbing that exists. Need to revamp onboarding and training process for new hires so they don't feel out of the loop and lost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Everyone is out for themselves. Get ready for endless lies and deceit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Miramar, FL
    Former Employee - Specialist in Miramar, FL

    I worked at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    It was four miles away from my home. Great health insurance and yearly health fair. Business casual attire.

    Cons

    Forget about moving up unless someone likes you or knows you. Your checks are two weeks behind but that last check when you leave has to be hunted down. People will lie to you about advances only to help others. Salary is based on ::::shrugs:::: It is a 'look out for yourself only' kind of place because in the end no one is going to help you, not even with 6 years tenure. You may read this and think that I am being bitter; however, I know that most if not all my dept. feels the same way and if you going to work there you will feel the same way too.

    Advice to ManagementAdvice

    Be honest. Learn to properly communicate with your employees and never make them feel like they are beneath you. We all have a job to do but if you were to lead by example and be honest with your staff you will see a difference. Also, accept that your 'change' does not work and it is impossible to excel.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Department  in  Springfield, OR
    Former Employee - Group Department in Springfield, OR

    I worked at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    The benefits are some of the best in this area

    Cons

    Forced to work overtime because you have to stay available until it is time to go & inevitably your phone will ring 10 seconds before you are off!
    Supervisors are a joke and are promoted only because they kiss the butts of the managers
    Training is a joke, procedures constantly changing & employees are the last to know
    Pay is too low & promotion opportunity is only available if you say what they want you to say in an interview
    Too many people, not enough parking spaces
    Split days off there is absolutely no reason for this

    Advice to ManagementAdvice

    Treat all employees the same, when you have favorites it shows & everyone knows who is going to get the job opening before you quit taking applications.
    Jobs are created just for special people without any regard as how it will look

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    A decent place to work but needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises full-time for more than 5 years

    Pros

    Opportunity for travel if that is your desire.
    Generally friendly staff.
    A lot of opportunities if you live in South Florida.
    A fairly easy job and rewarding working with Travel Agents and guests.

    Cons

    Contact center employees are generally underpaid and over-worked.
    Hourly employees gene can have a considerably higher income than salaried employees due to overtime and incentive opportunities.
    Leadership is slow to react to business needs.
    A very "old style" leadership philosophy. Very top-down and leadership is not open to ideas that challenge their traditional ways of thinking.
    Minimal opportunities for promotion outside of Miami/Ft. Lauderdale area.

    Advice to ManagementAdvice

    Institute mandatory leadership training for anyone interested in promoting to leadership roles.
    Create clear and attainable operational standards.
    Increase wages to industry standards - consider all contact centers, not just cruise line contact centers.
    Create clarity in the incentive process.
    Make all employees in the contact centers eligible for incentive as all contribute to success.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Senior Comodity Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Commodity Manager  in  Miami, FL
    Current Employee - Senior Commodity Manager in Miami, FL

    I have been working at Royal Caribbean Cruises full-time for more than 10 years

    Pros

    Nice location, not too many other employers in South Florida

    Cons

    BELOW market pay. Senior management doesn't keep its word. Only focused on building new monstrously enormous ships but give LOUSY raises to employees. The caring about employees isn't sincere. A month long United Way drive to squeeze as much money out of employees as possible; if you don't give or buy the stupid cookie they are selling for UW, you're shamed. Shame on you Royal Caribbean for squeezing and forcing your employees to give when you pay them such low wages. Managers Directors and Vice Presidents play favorities and only a few people are rewarded. They're spineless and cowards, don't want to do the dirty work. Bad behaviour is rewarded

    Advice to ManagementAdvice

    KEEP YOUR WORD. Stop the United Way heavy hand and forcing employees to participate. Stop preferential treatment of a few. Be sincere, show you do care, don't just say it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    SO-SO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Outreach Agent  in  Miramar, FL
    Former Employee - Consumer Outreach Agent in Miramar, FL

    I worked at Royal Caribbean Cruises full-time for more than 8 years

    Pros

    Great employees and travel benefits.

    Cons

    Located in the East Coast.

    Advice to ManagementAdvice

    Listen to what your employees are trying to tell you during your staff meetings with your teams.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working on ships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Controller  in  Miami, FL
    Current Employee - Financial Controller in Miami, FL

    I have been working at Royal Caribbean Cruises full-time for more than 10 years

    Pros

    Great way to save money, see the world and make life long friends, having long vacations to travel or relax. You have to be ready to work very hard and party just as hard.

    Cons

    Food can be a little boring the same each week on the same day, so you can sometimes tell what day it is by the food your eating, long hours with no day off during your contract, but you know all this before you join,

    Advice to ManagementAdvice

    Some people are promoted because they are in the right place at the right time, and have been with the company the longest, this is not always the best choice!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Underpaid, overworked, job description changed as manager sees fit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sound Technician
    Former Employee - Sound Technician

    I worked at Royal Caribbean Cruises full-time for more than a year

    Pros

    If you are struggling to find work, don't mind being away from home for 6 months at a time and wouldn't mind sleeping in a bunk with another crew member you won't mind this job.

    Cons

    Terrible work conditions, constant emergency drills, on call 24/7 for 6 months straight. Outdated equipment, terrible food (though it is free), under experienced managers.

    Advice to ManagementAdvice

    Completely revamp this position, up date the pay, (Hasn't changed since 1994, not even with inflation).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    HR department

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Department  in  Miami, FL
    Current Employee - Human Resources Department in Miami, FL

    I have been working at Royal Caribbean Cruises full-time for more than a year

    Pros

    Excellent health benefits, plenty of vacation and personal time, along with holidays off, flexible with schedule.

    Cons

    Pay is low, not much opportunity to move up ladder, employee appreciation is non-existent. Difficult to take advantage of cruise discounts.

    Advice to ManagementAdvice

    Appreciate your employees, without them you wouldn't have made it this far. Reconsider employee cruise discounts, and offer more competitive pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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