Royal Caribbean Cruises

  www.royalcaribbean.com
  www.royalcaribbean.com

Royal Caribbean Cruises Reviews

Updated October 23, 2014
Updated October 23, 2014
229 Reviews
3.4
229 Reviews
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Recommend to a friend
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Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
145 Ratings

Review Highlights

Pros
  • Everything is onboard, you can meet different people from around the world (in 12 reviews)

  • Get to travel the world and make friends all over (in 7 reviews)


Cons
  • The cons for working at Royal Caribbean Cruises LTD would be the work life balance, there is none (in 5 reviews)

  • No day off, long hours or work, lots of rules to follow, pay is not great (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Everyone is out for themselves. Get ready for endless lies and deceit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Miramar, FL
    Former Employee - Specialist in Miramar, FL

    I worked at Royal Caribbean Cruises full-time (more than 5 years)

    Pros

    It was four miles away from my home. Great health insurance and yearly health fair. Business casual attire.

    Cons

    Forget about moving up unless someone likes you or knows you. Your checks are two weeks behind but that last check when you leave has to be hunted down. People will lie to you about advances only to help others. Salary is based on ::::shrugs:::: It is a 'look out for yourself only' kind of place because in the end no one is going to help you, not even with 6 years tenure. You may read this and think that I am being bitter; however, I know that most if not all my dept. feels the same way and if you going to work there you will feel the same way too.

    Advice to ManagementAdvice

    Be honest. Learn to properly communicate with your employees and never make them feel like they are beneath you. We all have a job to do but if you were to lead by example and be honest with your staff you will see a difference. Also, accept that your 'change' does not work and it is impossible to excel.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    A decent place to work but needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises full-time (more than 5 years)

    Pros

    Opportunity for travel if that is your desire.
    Generally friendly staff.
    A lot of opportunities if you live in South Florida.
    A fairly easy job and rewarding working with Travel Agents and guests.

    Cons

    Contact center employees are generally underpaid and over-worked.
    Hourly employees gene can have a considerably higher income than salaried employees due to overtime and incentive opportunities.
    Leadership is slow to react to business needs.
    A very "old style" leadership philosophy. Very top-down and leadership is not open to ideas that challenge their traditional ways of thinking.
    Minimal opportunities for promotion outside of Miami/Ft. Lauderdale area.

    Advice to ManagementAdvice

    Institute mandatory leadership training for anyone interested in promoting to leadership roles.
    Create clear and attainable operational standards.
    Increase wages to industry standards - consider all contact centers, not just cruise line contact centers.
    Create clarity in the incentive process.
    Make all employees in the contact centers eligible for incentive as all contribute to success.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Senior Comodity Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Commodity Manager in Miami, FL
    Current Employee - Senior Commodity Manager in Miami, FL

    I have been working at Royal Caribbean Cruises full-time (more than 10 years)

    Pros

    Nice location, not too many other employers in South Florida

    Cons

    BELOW market pay. Senior management doesn't keep its word. Only focused on building new monstrously enormous ships but give LOUSY raises to employees. The caring about employees isn't sincere. A month long United Way drive to squeeze as much money out of employees as possible; if you don't give or buy the stupid cookie they are selling for UW, you're shamed. Shame on you Royal Caribbean for squeezing and forcing your employees to give when you pay them such low wages. Managers Directors and Vice Presidents play favorities and only a few people are rewarded. They're spineless and cowards, don't want to do the dirty work. Bad behaviour is rewarded

    Advice to ManagementAdvice

    KEEP YOUR WORD. Stop the United Way heavy hand and forcing employees to participate. Stop preferential treatment of a few. Be sincere, show you do care, don't just say it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    SO-SO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Outreach Agent in Miramar, FL
    Former Employee - Consumer Outreach Agent in Miramar, FL

    I worked at Royal Caribbean Cruises full-time (more than 8 years)

    Pros

    Great employees and travel benefits.

    Cons

    Located in the East Coast.

    Advice to ManagementAdvice

    Listen to what your employees are trying to tell you during your staff meetings with your teams.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Working on ships

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Controller in Miami, FL
    Current Employee - Financial Controller in Miami, FL

    I have been working at Royal Caribbean Cruises full-time (more than 10 years)

    Pros

    Great way to save money, see the world and make life long friends, having long vacations to travel or relax. You have to be ready to work very hard and party just as hard.

    Cons

    Food can be a little boring the same each week on the same day, so you can sometimes tell what day it is by the food your eating, long hours with no day off during your contract, but you know all this before you join,

    Advice to ManagementAdvice

    Some people are promoted because they are in the right place at the right time, and have been with the company the longest, this is not always the best choice!!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Underpaid, overworked, job description changed as manager sees fit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sound Technician
    Former Employee - Sound Technician

    I worked at Royal Caribbean Cruises full-time (more than an year)

    Pros

    If you are struggling to find work, don't mind being away from home for 6 months at a time and wouldn't mind sleeping in a bunk with another crew member you won't mind this job.

    Cons

    Terrible work conditions, constant emergency drills, on call 24/7 for 6 months straight. Outdated equipment, terrible food (though it is free), under experienced managers.

    Advice to ManagementAdvice

    Completely revamp this position, up date the pay, (Hasn't changed since 1994, not even with inflation).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Good, Fun Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Specialist in Miami, FL
    Former Employee - Human Resources Specialist in Miami, FL

    I worked at Royal Caribbean Cruises full-time (more than 3 years)

    Pros

    There is a good Work-Life Balance. They have a day care on site at the port, as well as a gym, cafes, and a doctor's office for employees. The port is a beautiful location.

    Cons

    Salaries are not the most competative.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    The life of a cruise ship musician is a love/hate relationship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Orchestra Musician/Stage Band Musician
    Former Employee - Orchestra Musician/Stage Band Musician

    I worked at Royal Caribbean Cruises full-time (more than 3 years)

    Pros

    Travel. Free food. Free room. Lots of free time. Lots of sun. Fun people. Cheap drinks. Lots of parties. The chance to make friends from all over the world. Gain the perspective of people from many third world countries, who are usually working on the ship under different circumstances than you. Once and a lifetime experiences like skydiving, hiking through the rainforest, snorkeling in the great barrier reef, touring fantastic cities all over the world.

    Also playing music every day can be fun. You might end up with a great band!

    Cons

    First off, the lifestyle can wear you out after a long contract. The crew areas are not the same as the guest areas. Extremely small quarters. Tight, bleak hallways, annoying, ever present hum of the ship's machinery. Many of the crew members are rude, unintelligent, and have no social skills. You will not have a lot of privacy. As an orchestra musician you will likely have a roommate, and there are very few areas of the ship to find solitude.

    Not much room for upward mobility. As a musician, you can move up to musical director, but that's about it, and they make only slightly more money than the regular orchestra musicians.
    The crew food is often of pretty low quality, and because of cutbacks, is getting worse all the time. The party scene may become overwhelming. Many people working on cruise ships are overgrown high school children, and will need a liver transplant by the time they are 40. ...and probably some therapy.

    The musicians might not be that great. It's kind of a crap shoot.

    Best advice I can give: If you have the choice for your first contract, go for a short contract (0-4 months) or a vacation fill.

    Advice to ManagementAdvice

    Stop exploiting people. Make the bold decision to be part of the solution instead of going with the status quo.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    HR department

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Department in Miami, FL
    Current Employee - Human Resources Department in Miami, FL

    I have been working at Royal Caribbean Cruises full-time (more than an year)

    Pros

    Excellent health benefits, plenty of vacation and personal time, along with holidays off, flexible with schedule.

    Cons

    Pay is low, not much opportunity to move up ladder, employee appreciation is non-existent. Difficult to take advantage of cruise discounts.

    Advice to ManagementAdvice

    Appreciate your employees, without them you wouldn't have made it this far. Reconsider employee cruise discounts, and offer more competitive pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The quality of your contract is completely at the mercy of how kind your cruise director is..

    Former Employee - Cruise Staff in Miami, FL
    Former Employee - Cruise Staff in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (more than an year)

    Pros

    Meeting other staff who live all over the world. Nice to get a staff cruise discount, but I only used it once because I only worked there 2 years.

    Cons

    Oh my, what a list. They are really weasely about tracking work hours, because they were fined for over-working people. So in theory, you're not over-working, but in reality you are.
    Completely inconsistent in quality of training.
    If a boss likes you, you can get away with being drunk and disorderly in front of guests, and will not get fired...Favoritism.
    My team mate was this close' to getting heat stroke because, hey, his shift was to work outside for "x" hours in the blazing sun, so, that's what he had to do.

    Advice to ManagementAdvice

    Care! Just care about people's well-being. If someone has been awake for 24 hours on their trip to the ship to start a contract, let them sleep! Don't make them work non-stop from the minute they get on board.

    Doesn't Recommend
    Disapproves of CEO

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