Royal Caribbean Cruises

www.royalcaribbean.com

Royal Caribbean Cruises Reviews

Updated January 21, 2015
Updated January 21, 2015
252 Reviews
3.5
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
156 Ratings

Review Highlights

Pros
  • Everything is onboard, you can meet different people from around the world (in 13 reviews)

  • Pros: You're being paid to travel the world (in 8 reviews)


Cons
  • The cons for working at Royal Caribbean Cruises LTD would be the work life balance, there is none (in 7 reviews)

  • Long hours for crew members over officers & staff (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    You'll Learn Some Good Customer Service Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Caribbean Cruises

    Pros

    The Company's Call Centers provide excellent customer service. This is emphasized more than talk time. Pretty decent benefits package, nice work environment.

    Cons

    Pay could definitely be better. Need to also give employees more flexibility in their schedules, Also, inter-departmental communication needs improvement

    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work with friendly coworkers always willing to help!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises

    Pros

    good growth opportunities and mentoring

    Cons

    Rigid scheduling and not alot of flex time.

  3.  

    Mind Blasting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager in Miami, FL
    Former Employee - Assistant Front Office Manager in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (more than an year)

    Pros

    The opportunity to travel. The salary for some positions is good.

    Cons

    Poor Management. The only consistent thing in the company is inconsistency. Personal growth is biased. The company policies are hypocritical, rules apply to some and not to others. E.g No visible tattoos allowed, yet some people, including those in Senior Mgt positions sport visible tattoos. Shoreside makes and enforces policies with little regard to shipboard personnel and the impact it has on the crew members.
    They make policies which affect the customer experience and when you enforce it and the customer complains to the shoreside team, the shoreside management does not have your back. They make you look like the bad one.
    Again policies are inconsistent, each ship will decide if they will enforce a policy or not just so that they can maintain high customer ratings.

    Advice to ManagementAdvice

    Before implementing any changes, it would be good to consult onboard teams to get their feedback and actually take their feedback into account as opposed to just forcing new policies so as to meet a deadline.

    Be more consistent about your policies. It would be even better to get onboard opinion. Lack of consistency makes your customers upset

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Great people sometimes needlessly wasting time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Miramar, FL
    Current Employee - Senior Software Engineer in Miramar, FL

    I have been working at Royal Caribbean Cruises as a contractor (less than an year)

    Pros

    I was a contract Software Engineer at the Miramar IT building. Contractors are treated fairly. Pay is ok. There's always something to do. At times too much and at times not enough. It's a culturally diverse environment. You can hear several languages being spoken walking down the hall. There is some freedom, but... (see cons)

    Cons

    ...there are many constraints. Naturally, since this is a large company, there must be procedures, but still. There seems to be a general lack of trust of contractors and especially third party vendors. Yet, many people that work here are contractors. There are employee benefits you may often hear about but practically all don't apply for contractors.

    There is a real us (IT) vs them (business) environment that doesn't help. It seems like the business and IT often don't trust each other. For example, the business side goes and hires a vendor to redevelop some system without really consulting with IT. Naturally, IT management may get defensive when they are involved after the fact and have to support the new technology developed by the vendor.

    Advice to ManagementAdvice

    Hire more direct employees and less contractors. Understand it may not be best for the bottom line in the short term, but it will be best for morale and the bottom line in the long term. Don't let the Street rule you. You are making billions.

    If you want to have top level IT talent, you need to have top level perks and benefits.

    Treat your contractors well.

    Work on the business vs IT relationship. Involve the other party as early in the decision making process as possible. Trust each other.

    Be candid and tactful.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Fantastic Experience as an IT/GBS Intern at Royal Caribbean Cruises, Ltd.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT/GBSAir/Sea & Guest Travel Services in Miami, FL
    Former Employee - IT/GBSAir/Sea & Guest Travel Services in Miami, FL

    I worked at Royal Caribbean Cruises as an intern (less than an year)

    Pros

    Great manager that was more of a coach/mentor than a boss.
    Great company with a mission that they believe in.
    Company culture is very positive and everyone wants to contribute to the overall success of the company.

    Cons

    It would've been great to be able to work longer than the allotted 30 hours, but I understand that that is an issue of labor laws, not company policy.

    Advice to ManagementAdvice

    Keep doing what you're doing and make sure to stay ahead of trends. Continue being the trailblazer of the cruise industry!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Exciting, tiring but good tired , quite an experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Waiter in Miami, FL
    Former Employee - Assistant Waiter in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (less than an year)

    Pros

    All year round , traveling and seeing the world and the money is good.

    Cons

    Management or promotion is only based on one or a certain race

    Advice to ManagementAdvice

    It is advisable that management get access to employees education and work experience so that that they can know and see strength.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Loyalty Representative in Springfield, OR
    Former Employee - Senior Loyalty Representative in Springfield, OR

    I worked at Royal Caribbean Cruises full-time (more than an year)

    Pros

    It is a fun job with a lot of great people. Great benefit package, and definitely room for advancement

    Cons

    I have absolutely no complaints

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Working on a cruise ship - Theater Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Royal Caribbean Cruises full-time (more than 10 years)

    Pros

    The pros are - the people you work with. They're from all over the world, and you will make friendships that will last a lifetime. Also major plus is the travel opportunities. Depending on the ship, amazing new technology and learning from vendors.

    Cons

    A very restrictive lifestyle and living in close quarters.

    Advice to ManagementAdvice

    Remember to appreciate the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CVP- Inbound in Miami, FL
    Former Employee - CVP- Inbound in Miami, FL

    I worked at Royal Caribbean Cruises full-time (more than 10 years)

    Pros

    dedicated work force that is very passionate about providing a great product to its customers. Company is very active and supportive of a number of charitable causes.

    Cons

    There are not many cons about this company other than the leadership team is not focused and does not provide great support to the front line teams

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises

    Pros

    Brand recognition, cruise perks (if you are able to use it)

    Cons

    Pay is way lower than market. Disorganized and chaotic environment. Siloed business units, communication is fragmented at best, very low morale and unfriendly staff, back stabbing and lying is frequent. Training is non existent; sink or swim. Blame game is the norm. Cliques run rampant. Focus is ever changing causing much confusion and conflicting action. It's a mess in a lot of areas.

    Advice to ManagementAdvice

    Plan, communicate and execute re-orgs with precision and purpose. Align business units and job roles with clear function and purpose rather than overlap and duplicate until they are meaningless. Walk the talk and put corporate goals into visible action. Show your workers appreciation by getting rid of internal chaos and cumbersome processes and ineffective tools that do not achieve any real tangible result but just add to the confusion. Clean house of ineffective leaders who seem good on paper but in reality are the architects or the chaos, fear and backstabbing that exists. Need to revamp onboarding and training process for new hires so they don't feel out of the loop and lost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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