Royal Caribbean Cruises Reviews

Updated March 27, 2015
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  1. A fun filled adventure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sous Chef in Miami, FL
    Former Contractor - Sous Chef in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (more than 3 years)

    Pros

    Good company profile, lots to learn, good human resource department, multinational crew, social life rocks, no discrimination, constant trainings to develop oneself.

    Cons

    Low salary, slow growth, you need to know someone high up to climb the ladder to success, tough for mid level managers as the human resources is used as a tool by non performers to not do their job properly.

    Advice to ManagementAdvice

    Depending upon ship to ship, the work place environment changes. Different ships in the same company have diffent work place environments.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dance Captain in Miami, FL
    Former Employee - Dance Captain in Miami, FL

    I worked at Royal Caribbean Cruises full-time (more than 8 years)

    Pros

    Awesome if you love to travel

    Cons

    Ship life is not for everybody lots of rules to follow.

    Recommends
    Positive Outlook
  3. Data entry in Guest Information department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry In Guest Information Department in Miami, FL
    Current Employee - Data Entry In Guest Information Department in Miami, FL

    I have been working at Royal Caribbean Cruises part-time (more than 3 years)

    Pros

    This department has the flexible hours to work on Monday to Thursday from 9:00 to 10pm, on Friday from 9:00am to 5:00pm and on Saturday from 9:00am to 4:00pm.

    Cons

    Sometimes, they have MANY cards and forms to work and FEW cards and forms. If they have FEW cards and forms, they cancel to work so other day, they return back to work.

    Advice to ManagementAdvice

    NO comments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Overworked, underpaid and undervalued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Royal Caribbean Cruises full-time (more than 10 years)

    Pros

    If you like to cruise the cruise benefits are good.

    Cons

    There is no work life balance. Poor communication between departments. Trying to move up in the company is like pulling teeth and they will usually hire from outside rather than promote from within departments.

    Advice to ManagementAdvice

    Recognize the hard work that your employees put in for you and stop hiring from outside the company people who have no clue what they are doing and promote from within.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. Great for travel but plan on being forced to work outside your job duties.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Musician in Miami, FL
    Former Contractor - Musician in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (more than 10 years)

    Pros

    Great Travel. Meals included. Free room and board.

    Cons

    Working 24/7. Also you will be doing work outside of what you are hired for as part of "helping out" or for "emergency duties".
    Also many salaries border on slave labor.

    Advice to ManagementAdvice

    Don't treat employees as expendable and you will have greater loyalty and harder workers.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. Demanding, ever changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Security Officer in Fort Lauderdale, FL
    Current Employee - Chief Security Officer in Fort Lauderdale, FL

    I have been working at Royal Caribbean Cruises full-time (more than 5 years)

    Pros

    Traveling the world working in a different culture every day

    Cons

    Personal Growth, Benefits, No Promotions

    Advice to ManagementAdvice

    Personal Growth, Communication and Leadership

    Recommends
    Approves of CEO
  8. Used to be a good place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stage and Production Manager
    Former Employee - Stage and Production Manager

    I worked at Royal Caribbean Cruises full-time (more than 3 years)

    Pros

    Travel around the world; Good opportunities to grow within the company; Somewhat decent pay; Good balance between work and social life; Great safety policies and training

    Cons

    Bad crew areas (either poorly maintained, or small, or both in case of the older ships); Horrible policies and rules; Employees get treated like children; With some very few exceptions, managers are usually bullies; Complete lack of privacy (to the extent that your cabin can get "inspected" anytime); Absurd amounts of irrelevant training;

    Advice to ManagementAdvice

    Listen to who you manage and accept that innovation may be good; Back off a bit and wait for the results to appear; Don't expect that everyone is brainless and will accept the "my way or the highway" approach; Start treating your employees like adults!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. You'll Learn Some Good Customer Service Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Caribbean Cruises

    Pros

    The Company's Call Centers provide excellent customer service. This is emphasized more than talk time. Pretty decent benefits package, nice work environment.

    Cons

    Pay could definitely be better. Need to also give employees more flexibility in their schedules, Also, inter-departmental communication needs improvement

    Positive Outlook
    No opinion of CEO
  10. Great place to work with friendly coworkers always willing to help!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises

    Pros

    good growth opportunities and mentoring

    Cons

    Rigid scheduling and not alot of flex time.

  11. Mind Blasting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Assistant Front Office Manager in Miami, FL
    Former Contractor - Assistant Front Office Manager in Miami, FL

    I worked at Royal Caribbean Cruises as a contractor (more than a year)

    Pros

    The opportunity to travel. The salary for some positions is good.

    Cons

    Poor Management. The only consistent thing in the company is inconsistency. Personal growth is biased. The company policies are hypocritical, rules apply to some and not to others. E.g No visible tattoos allowed, yet some people, including those in Senior Mgt positions sport visible tattoos. Shoreside makes and enforces policies with little regard to shipboard personnel and the impact it has on the crew members.
    They make policies which affect the customer experience and when you enforce it and the customer complains to the shoreside team, the shoreside management does not have your back. They make you look like the bad one.
    Again policies are inconsistent, each ship will decide if they will enforce a policy or not just so that they can maintain high customer ratings.

    Advice to ManagementAdvice

    Before implementing any changes, it would be good to consult onboard teams to get their feedback and actually take their feedback into account as opposed to just forcing new policies so as to meet a deadline.

    Be more consistent about your policies. It would be even better to get onboard opinion. Lack of consistency makes your customers upset

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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