Royal Caribbean Cruises Reviews

Updated July 1, 2015
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227 Employee Reviews

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  1. It is what it is

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ship in Jacksonville, FL
    Current Employee - Ship in Jacksonville, FL

    I have been working at Royal Caribbean Cruises full-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Its a Job and free travel

    Cons

    Every job has its cons

    Advice to Management

    None


  2. Pier Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pier Agent in Miami, FL
    Former Employee - Pier Agent in Miami, FL

    I worked at Royal Caribbean Cruises part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cruise Discounts. Fun to work at while you're going to school.

    Cons

    You have to work on weekends.


  3. Data entry in Guest Information department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry In Guest Information Department in Miami, FL
    Current Employee - Data Entry In Guest Information Department in Miami, FL

    I have been working at Royal Caribbean Cruises part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This department has the flexible hours to work on Monday to Thursday from 9:00 to 10pm, on Friday from 9:00am to 5:00pm and on Saturday from 9:00am to 4:00pm.

    Cons

    Sometimes, they have MANY cards and forms to work and FEW cards and forms. If they have FEW cards and forms, they cancel to work so other day, they return back to work.

    Advice to Management

    NO comments.


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  5. Overworked, underpaid and undervalued

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at Royal Caribbean Cruises full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you like to cruise the cruise benefits are good.

    Cons

    There is no work life balance. Poor communication between departments. Trying to move up in the company is like pulling teeth and they will usually hire from outside rather than promote from within departments.

    Advice to Management

    Recognize the hard work that your employees put in for you and stop hiring from outside the company people who have no clue what they are doing and promote from within.


  6. Demanding, ever changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Security Officer in Fort Lauderdale, FL
    Current Employee - Chief Security Officer in Fort Lauderdale, FL

    I have been working at Royal Caribbean Cruises full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Traveling the world working in a different culture every day

    Cons

    Personal Growth, Benefits, No Promotions

    Advice to Management

    Personal Growth, Communication and Leadership


  7. Used to be a good place to work...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stage and Production Manager
    Former Employee - Stage and Production Manager

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Travel around the world; Good opportunities to grow within the company; Somewhat decent pay; Good balance between work and social life; Great safety policies and training

    Cons

    Bad crew areas (either poorly maintained, or small, or both in case of the older ships); Horrible policies and rules; Employees get treated like children; With some very few exceptions, managers are usually bullies; Complete lack of privacy (to the extent that your cabin can get "inspected" anytime); Absurd amounts of irrelevant training;

    Advice to Management

    Listen to who you manage and accept that innovation may be good; Back off a bit and wait for the results to appear; Don't expect that everyone is brainless and will accept the "my way or the highway" approach; Start treating your employees like adults!


  8. You'll Learn Some Good Customer Service Skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Caribbean Cruises

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    The Company's Call Centers provide excellent customer service. This is emphasized more than talk time. Pretty decent benefits package, nice work environment.

    Cons

    Pay could definitely be better. Need to also give employees more flexibility in their schedules, Also, inter-departmental communication needs improvement


  9. Great place to work with friendly coworkers always willing to help!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Caribbean Cruises

    Pros

    good growth opportunities and mentoring

    Cons

    Rigid scheduling and not alot of flex time.


  10. Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loyalty Representative in Springfield, OR
    Former Employee - Senior Loyalty Representative in Springfield, OR

    I worked at Royal Caribbean Cruises full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It is a fun job with a lot of great people. Great benefit package, and definitely room for advancement

    Cons

    I have absolutely no complaints

    Advice to Management

    None


  11. Sweat Shop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Department in Springfield, OR
    Former Employee - Group Department in Springfield, OR

    I worked at Royal Caribbean Cruises full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are some of the best in this area

    Cons

    Forced to work overtime because you have to stay available until it is time to go & inevitably your phone will ring 10 seconds before you are off!
    Supervisors are a joke and are promoted only because they kiss the butts of the managers
    Training is a joke, procedures constantly changing & employees are the last to know
    Pay is too low & promotion opportunity is only available if you say what they want you to say in an interview
    Too many people, not enough parking spaces
    Split days off there is absolutely no reason for this

    Advice to Management

    Treat all employees the same, when you have favorites it shows & everyone knows who is going to get the job opening before you quit taking applications.
    Jobs are created just for special people without any regard as how it will look



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