Royal Cup Coffee

www.royalcupcoffee.com
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Royal Cup Coffee Reviews

Updated October 28, 2014
Updated October 28, 2014
12 Reviews
3.0
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bill Smith III
0 Ratings

Employee Reviews

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  1.  

    they are an outstanding & honest company. Expectations are high

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Louisville, KY
    Former Employee - Manager in Louisville, KY

    I worked at Royal Cup Coffee full-time (more than 10 years)

    Pros

    The company leadership is honest as the day is long. They are an aggressive and fast growing company with lots of room for advancement- especially if you are open to move- they cover the entire US- so you can literally pick a city.

    Cons

    the days can be long. The coffee business is hard- fun- but hard

    Advice to ManagementAdvice

    None- its hard to argue with success

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Still in limbo I haven't made up my mind of them yet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Cup Coffee full-time (more than 3 years)

    Pros

    None yet I'm sure some will turn up

    Cons

    Looooong hours. Need more employment in certain areas

    No opinion of CEO
  3.  

    Travel back in time! 1950's equipment & the staff that came with it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OP4 Machine Operator in Birmingham, AL
    Current Employee - OP4 Machine Operator in Birmingham, AL

    I have been working at Royal Cup Coffee full-time (more than 3 years)

    Pros

    Weekly pay, nice breakroom, weekly pay, ummm yeah that's about it

    Cons

    Low pay, antique equipment, out of touch mgmt, little to no chance in advancement/cross training unless you're a white male

    Advice to ManagementAdvice

    Open your eyes and loosen the grip on your pocketbook. The production warehouse is in shambles and needs to be updated. Management needs a training course or REAL MANUFACTURING/PRODUCTION EXPERIENCE. Operators would 'care' more about producing quality product efficiently if their paychecks reflected that they were a 'valuable asset' to the company. 9 million dollar profit = a coffee mug??? 0.20 - 0.40 cent raise yearly??? Who can live on that?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Mableton, GA
    Former Employee - Territory Manager in Mableton, GA

    I worked at Royal Cup Coffee full-time (more than 5 years)

    Pros

    Take company vehicle home daily. Also, company phone.

    Cons

    Management was bad. General Manager is a complete lier.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Cup Coffee

    Pros

    family oriented, great product, and impressive work environment

    Cons

    Honestly, none to speak of.

    Advice to ManagementAdvice

    keep it up

  7.  

    Great Family Owned Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL

    I worked at Royal Cup Coffee full-time (more than 5 years)

    Pros

    The company and the various employee groups really care about the individual employees and making the work place a great place to work. There is quite a bit of freedom to take a project and own it, even if the project does not directly come from your specific area.

    Cons

    Being a family owned business, sometimes the pace of progress is not as fast as desired.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Hard work with a lot of responsibility but empowered to wok your territory to take care of your customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager in San Antonio, TX
    Current Employee - Territory Manager in San Antonio, TX

    I have been working at Royal Cup Coffee

    Pros

    Good job to have if just starting out, young and single. You are responsible for managing all aspects of your territory and learn many aspects of running a business. You have the ability to make your own decisions to best serve your customers. You also are selling a great product which you can stand behind.

    Cons

    Hours are long, especially if working in an area where your the only man in the warehouse. When I say your responsible for everything, I mean everything. You have to run your route, load your truck, order product and keep your warehouse organized. Also you have to follow up on Past-Due collections and some equipment installations and service calls if there no other person available. Your on duty 24/7. It is basically like running your own business but the company provides the truck, warehouse and product which is good but you have so much on your plate all the time that you have very little time for your personal life. Training is OK but in a lot of cases you are "thrown into the fire" or learning as you go.

    Advice to ManagementAdvice

    You produce a great product and you have many people who work for you that are driven to make your company successful and your growth in the last 20 years shows that. Your sales force though needs more support in the field not in more salesmen but support and operations staff. You can sell a customer on a great product and "sensational service" but if you do not have enough bodies in the field to back it up, it means nothing. This is especially true in your newer territories which cover many square miles but staffing is so tight that it is almost impossible to cover it unless you have someone who is truly dedicated but even then, that can lead to burnout. There needs to be a larger service staff in the field to support the routes and middle management that is focused more on the operations of the routes in training, staffing for vacations and other operational areas so that the field sales staff can focus on "selling". Also you need to remove the great disconnect between how headquarters perceives things and how the reality in the field differs.

    Approves of CEO
  9.  

    For a small company -its an Ok place to work. But to much responsiblity in to many areas of business for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Territory Manager in Birmingham, AL
    Current Employee - Territory Manager in Birmingham, AL

    I have been working at Royal Cup Coffee

    Pros

    Friendly people for the most part. You have no one breathing down your neck like on some jobs.

    Cons

    Expectation are a little crazy. To much responsiblity in to many areas of business for the money. Management knows nothing about todays business enivorment. Results poor quility of life situation.

    Advice to ManagementAdvice

    Wake up --- smell the roses---there's a whole new world of young people willing to work out here.
    Show me how youre going to make my life better and I will show you how Im going to help your business.

    Approves of CEO
  10.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager in San Diego, CA
    Current Employee - Branch Manager in San Diego, CA

    I have been working at Royal Cup Coffee

    Pros

    Working with coffee and learning the way to sell effectively.

    Cons

    Job duties and leadership. Your daily duties include merchandising product from store to store and then selling displays and space where other wine and alcohol companies are trying to sell their products as well. It was an awesome way to start my career off right after college. I'm totally down for working my way up and I realize that no one fresh our of college is going to get much responsibility right out, but to have a job that you could do as a ten year old just was too much.

    Advice to ManagementAdvice

    None...It's all good

    Doesn't Recommend
    Approves of CEO
  11.  

    I Actually Enjoyed the Responsibility, But Management Needs to Learn A Few Lessons...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    I worked at Royal Cup Coffee

    Pros

    If you keep up your route, no out of product calls, and minimal service on equipement, it can be a decent job. You work independantly. with little hassle from mgmt, Until you lose an account, then things get a bit interesting. You order all your own product week to week, the whole territory is mostly left up to you to organize and run to keep customers happy.

    Cons

    Can't say much for Corporate Support, theres is none. Regional Managers put most of the load on District Managers and Territory Managers. If you work fair distance away from Corporate, you are more or less on your own, to handle any problems, Big or small.

    You are on call..literally 24/7. And base pay, even with a commission structure, at times doesn't seem worth it. .

    You are responsible for field repair of all equipment in your territory. And RC does not offer that much training. You get "thrown to the wolves".. and learn along the way..A big mistake on RCCs part.

    Your average day: even with a few equipment calls thrown in for good measure, 9-11 hours. Depending on the way your territory is structured. I have had 12 hours days with that company. And a few longer than that.

    A ton of paperwork.

    Advice to ManagementAdvice

    Royal Cup began as a delivery service. Hatton Smith and Bill Smith need to realize the guys in the field make the company go. They may have branched out as of late in retail and online ordering, but the product still has to make it to the buyer. And thats where the TMs come in. And for what I learned with that company, For the guys that make it go in the field, they need to make improvements in duties.

    Doesn't Recommend
    No opinion of CEO

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