Royal Mail Reviews in London, England

Updated July 21, 2014
Updated July 21, 2014
79 Reviews

2.9
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Mail CEO Moya M. Greene
Moya M. Greene
38 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • work life balance , fresh air, nice to be out doors working with the public (in 3 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 5 reviews)

  • Delivery managers are pressed to reduce expenditure quite substantially (in 4 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Lack of customer focus and innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Royal Mail full-time for more than a year

    Pros

    I had a challenging job, but was also rewarding
    There people you work with are generally very good

    Cons

    I thought that there was a complete lack of innovation
    The company is run in a series silos and in can hamper true working together and finding the best solutions for the customer
    It is cost rather than customer focussed

    Advice to ManagementAdvice

    Truly focus on the customer, remove the barriers to developing true customer focussed solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POSTMAN FULL TIME  in  London, England (UK)
    Former Employee - POSTMAN FULL TIME in London, England (UK)

    I worked at Royal Mail full-time for more than 8 years

    Pros

    really great place to work and people

    Cons

    starting new- may take a while to get the best walks- and poor management

    Advice to ManagementAdvice

    Engage with staff

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good employer to work for but culture sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  London, England (UK)
    Current Employee - Senior Manager in London, England (UK)

    I have been working at Royal Mail full-time for more than 5 years

    Pros

    Great challenges at work if you know how to create opportunities and run with it. Big company so lots of areas where you could interesting projects to deliver value and develop your skill sets.

    Cons

    Be prepared to be part of the old public sector mentality as it is a bit like old boys club. Be prepare to lobby with old veterans and movers& shakers at top if you wish to successfully progress your career internally; alternatively wait for them to offer you voluntary redundancy,

    Advice to ManagementAdvice

    Take some real action to improve diversity in workforce

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Tiring but nice

    Former Employee - Casual Christmas Parcel Sorter  in  London, England (UK)
    Former Employee - Casual Christmas Parcel Sorter in London, England (UK)

    I worked at Royal Mail as a contractor for less than a year

    Pros

    I worked only over the christmas period, the people were lovely and we were allowed to listen to our own music and the like as long as you were paying attention to your surroundings, so I managed to listen to quite a few great lectures while working.

    Cons

    Night-shift and endless sorting of parcels can be tiring when you're standing for hours and lead to back pain, but with a bit of ibuprofen you get used to it.

    Recommends
    No opinion of CEO
  6.  

    Royal fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OPG  in  London, England (UK)
    Current Employee - OPG in London, England (UK)

    I have been working at Royal Mail full-time for more than 10 years

    Pros

    There are not many. The pay is good for what it is and it's nice to get out of the office, managing your own time and meeting all sorts of people. Camaraderie between staff is good. It keeps you fit.

    Cons

    No promotion opportunities, most front line managers are overpaid, unqualified supervisors who constantly use threatening/bullying tactics and lie to staff to get them to work overtime, treated with contempt if you phone in sick.

    Temporary part timers are used and abused regularly, pressured into doing more than they should with the constant threat of no contract renewal in a few months time. Family friendly seems to be a myth as parents are penalised if their children are ill. I could go on...

    Advice to ManagementAdvice

    I have witnessed line managers who fraudulently pay themselves overtime, disgusting bully boy behaviour towards employees, and a couldn't care less attitude towards health and safety. There are no opportunities for personal growth and the constant drive for efficiency should now be focused on management of all levels.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Challenging and sometimes toxic place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Royal Mail full-time for more than 3 years

    Pros

    Pay is pretty good
    Good benefits ie. car allowance, health, etc.
    Pretty much 9-5pm
    I've learned and done more than in previous roles

    Cons

    Lot's of deadwood (people that have been around too long and don't want any change)
    A bit toxic and lots of politics
    No clue how you actually get promoted
    IT needs a major overhaul

    Advice to ManagementAdvice

    Get out of VE more frequently and talk to your people
    Stop talking transformation and actually do it otherwise you will be dead in the water against the competition
    Whoever has been around more than 4 years you need to get rid of and bring in fresh blood. The old timers are holding the company back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Very Happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training and Development  in  London, England (UK)
    Former Employee - Training and Development in London, England (UK)

    I worked at Royal Mail full-time for more than 10 years

    Pros

    Had some great years there. Pleasure to go work. Felt a part of something special and strong branding.

    Cons

    It is a big company and you can get lost in the crowd. Many of the staff are frightened to take a risk for fear of losing their job. Sometimes difficult to do things due to funding limitations.

    Advice to ManagementAdvice

    I met some great managers and some not so good. Fairly typical of a large employer.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good

    Former Employee - Mail Sorter  in  London, England (UK)
    Former Employee - Mail Sorter in London, England (UK)

    I worked at Royal Mail as a contractor for less than a year

    Pros

    Good managers
    Easy job to do

    Cons

    Lazy colleges made a simple job seem harder due to lack of work ethic

    Advice to ManagementAdvice

    Managers need to pay attention to where work is needed

    Recommends
  10.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman  in  London, England (UK)
    Current Employee - Postman in London, England (UK)

    I have been working at Royal Mail part-time for more than a year

    Pros

    Availability of over time; challenges; enjoyable

    Cons

    Pressured environment; sometimes required to work overtime; dogs and cold weather!

    Advice to ManagementAdvice

    Hire more permanent staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Mismanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postman  in  London, England (UK)
    Former Employee - Postman in London, England (UK)

    I worked at Royal Mail full-time for more than a year

    Pros

    Decent pay for what the job involves.

    Cons

    Managers can't manage and seem to be more interested in having an easy time.

    Advice to ManagementAdvice

    Get rid of managers that aren't up to the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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