Royal Mail

  www.royalmailgroup.com
  www.royalmailgroup.com
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Royal Mail Reviews

Updated September 11, 2014
Updated September 11, 2014
82 Reviews
3.0
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Royal Mail CEO Moya M. Greene
Moya M. Greene
39 Ratings

Review Highlights

Pros
  • Good Benefits, Good Holiday time off (in 5 reviews)

  • work life balance , fresh air, nice to be out doors working with the public (in 3 reviews)


Cons
  • Senior management tend to new employees challenging routes with no guidance (in 5 reviews)

  • Delivery managers are pressed to reduce expenditure quite substantially (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Edinburgh, Scotland (UK)
    Current Employee - Manager in Edinburgh, Scotland (UK)

    I have been working at Royal Mail full-time for more than 10 years

    Pros

    No 1 player in Parcel Market , Customer Focused
    Good Salary Benifits
    Employee focused

    Cons

    Declining Market in letters
    Lack of IT investment
    Slow pace of change

    Advice to ManagementAdvice

    Invest in technology

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good pay but bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Postman  in  Peterborough, England (UK)
    Current Employee - Postman in Peterborough, England (UK)

    I have been working at Royal Mail full-time for more than 5 years

    Pros

    Good Money, Afternoons Off, Plenty of overtime, meeting people, xmas tips

    Cons

    Early mornings, physically and mentally draining as the rounds get bigger and bigger with less time to do them in, not like the old days where you could stop and chat to someone now theres no time for that! You will get moved from pillar to post if you dont have your own round! The Weather Alot of mail is delayed for days as some managers refuse to pay overtime or help you if you cant complete

    Advice to ManagementAdvice

    Before you design these killer deliveries try going out yourself and seeing if you can do them, dont expect us to get done on time if it's impossible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Dead end job with little or no career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager  in  Chesterfield, England (UK)
    Former Employee - Service Manager in Chesterfield, England (UK)

    I worked at Royal Mail full-time for more than 3 years

    Pros

    It was close to home. No other pros.

    Cons

    Terrible senior leadership. Poor leadership. Little strategy. No career development. I found this to be quite a sexist environment.

    Advice to ManagementAdvice

    Start managing your teams and developing talent. Stop the nepotism.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Challenging and sometimes toxic place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Royal Mail full-time for more than 3 years

    Pros

    Pay is pretty good
    Good benefits ie. car allowance, health, etc.
    Pretty much 9-5pm
    I've learned and done more than in previous roles

    Cons

    Lot's of deadwood (people that have been around too long and don't want any change)
    A bit toxic and lots of politics
    No clue how you actually get promoted
    IT needs a major overhaul

    Advice to ManagementAdvice

    Get out of VE more frequently and talk to your people
    Stop talking transformation and actually do it otherwise you will be dead in the water against the competition
    Whoever has been around more than 4 years you need to get rid of and bring in fresh blood. The old timers are holding the company back.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    postman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Postman  in  Montrose, Scotland (UK)
    Current Employee - Delivery Postman in Montrose, Scotland (UK)

    I have been working at Royal Mail full-time for more than 10 years

    Pros

    good excercise, steady job , and once on the street you get to manage your own time ,, though everything is time critical these days

    Cons

    bullying management , unrealistic targets,, over fondness for paperwork

    Advice to ManagementAdvice

    listen more to your workers

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Loved the job itself, but Royal Mail Managers are notorious for being bullies. Being strong willed and clued in helps!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POSTMAN FULL TIME  in  Carrickfergus, Northern Ireland (UK)
    Former Employee - POSTMAN FULL TIME in Carrickfergus, Northern Ireland (UK)

    I worked at Royal Mail full-time for more than 5 years

    Pros

    I was in my best shape physically when working as a postman. The overtime collecting from boxes and sub post offices was easy work and well paid. You are your own boss effectively once you're out on delivery. The workers union is very good at defending your case when necessary.

    Cons

    Overtime isn't the same now as when i was there. Managers will trying and bully you into working your days off if they need the manpower. I once has another colleague sent to my front door at 5 in the morning to tell me to come in despite me having told the manager i couldn't & wouldn't the day before.

    Advice to ManagementAdvice

    When i worked for royal mail if i got my run done early i was able to go back and then help someone else out with their run and get over time for that (while still being within my own runs time) This incentive has disappeared now with being automatically sent back out to help others. This just encourages the lazy workers to slow down and they know now they will get help no matter what.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good place to work to keep fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postman  in  Godalming, England (UK)
    Former Employee - Postman in Godalming, England (UK)

    I worked at Royal Mail as a contractor for more than a year

    Pros

    Keeps you fit and your outdoors most of the time. Nice customers.

    Cons

    Absolute muppets in the delivery office. Majority of people could not do any other job, this is the limit of their capacity and it shows! Management are duplicitous and lazy with no interest in developing or promoting you. Staff get away with things any other company would sack you for. Massive overtime scams take place all the time costing the company millions through false claims and management allow it

    Advice to ManagementAdvice

    Listen to the device of the postman. They are the ones who talk to the customers.

    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Ok, but not much for development and career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Bristol, England (UK)
    Current Employee - Manager in Bristol, England (UK)

    I have been working at Royal Mail full-time for more than 10 years

    Pros

    Relatively good earnings, although the salary gap between postmen/women and front line management is decreasing all the time.

    There appears to be some strong direction from the top of the company, with the recent privatisation being a good example of forward thinking.

    The continuous improvement programme in place has addressed some of the simple issues that hadn't been addressed before.

    Cons

    Frontline management is the buffer between an antiquated union and, what feels like, upper management that isn't interested in what the union thinks. This puts frontline managers into difficult situations quite often.

    There seems to be an agenda to overlook experienced, managers in favour of graduates when it comes to promotion opportunities. As a result, there is little opportunity for career advancement unless a person has come from the graduate pool.

    If you are unfortunate enough to become involved with the continuous improvement programme, look out! There are audits every 4 months and most people presenting at the audits end up taking around 100 hours to put together information that will only be looked at for 40 minutes by the auditors. Considering that workloads are high, this is a major concern.

    Delivery managers are pressed to reduce expenditure quite substantially. This results in them working up to 60 hours per week because they frequently need to do the jobs of postmen/women (if they are absent), as well as their own.

    Advice to ManagementAdvice

    Reduce the workload of Delivery Managers.

    Address the decreasing pay gap.

    Internal career progression, for non-graduates, is almost non-existent.

    Taking an e-learning course is not 'career development.'

    There are some very good leaders within the company that are being overlooked by the desire to bring in fresh external candidates.

    Stop the audits, they are a waste of time/money after the easy things have been addressed.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Very Happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training and Development  in  London, England (UK)
    Former Employee - Training and Development in London, England (UK)

    I worked at Royal Mail full-time for more than 10 years

    Pros

    Had some great years there. Pleasure to go work. Felt a part of something special and strong branding.

    Cons

    It is a big company and you can get lost in the crowd. Many of the staff are frightened to take a risk for fear of losing their job. Sometimes difficult to do things due to funding limitations.

    Advice to ManagementAdvice

    I met some great managers and some not so good. Fairly typical of a large employer.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    a very satisfying job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postman  in  Milton Keynes, England (UK)
    Former Employee - Postman in Milton Keynes, England (UK)

    I worked at Royal Mail full-time for more than 10 years

    Pros

    plenty of opportunities for promotion, the ability to move from one area of work to another. able to do shifts and hours to suit your lifestyle.

    Cons

    having to work unsocial hours, working in all kinds of weather, for instance,rain and snow, very early starts and late finishes.

    Advice to ManagementAdvice

    remember that the uniformed staff are the faces that the public see, therefore ensure that they are doing their jobs correctly, to keep complaints to a minimum.

    Recommends
    Neutral Outlook
    Approves of CEO

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