Royal United Mortgage

www.royalunitedmortgage.com
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Royal United Mortgage Reviews

Updated February 12, 2015
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3.6
65 Reviews
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Recommend to a friend
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Craig L. Royal
37 Ratings

Pros
  • Casual work environment with an easy going dress code (in 8 reviews)

  • If you simply want a base pay and benefits while doing as little as possible, please, don (in 5 reviews)

Cons
  • Stress - This is not just your normal sales gig, it's high intensity (in 3 reviews)

  • They are nothing but bullies, from the first day they put you down, and make you feel like nothing (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Challenging but rewarding fast passed environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Advisor in Indianapolis, IN
    Current Employee - Loan Advisor in Indianapolis, IN

    I have been working at Royal United Mortgage full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work-life balance. If you consistently produce you will be able to work the hours you want. The leadership in place is there for you whenever you need help. You get out what you put in, ability to write your own paycheck.

    Cons

    If you are not self motivated this is not an environment for you..

    Advice to Management

    The training program needs to give apprentices a more realistic expectation of the challenges which will come. More education on understanding what types of scenarios you will deal with will help retention. The training gives you tools on how to "sell" not necessarily how to properly advise.

  2. Good company, just not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal United Mortgage full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Team, People, Potential. Compared to other mortgage companies, they are pretty good. I have worked at 2 others. Very stand up organization.

    Cons

    Hours, Very hard to have a work life balance when you are expected to work nearly every day. You get leads put into your name, but they can be taken away from you by senior lenders.

    Advice to Management

    Depending on who your leader is, you may not get a lot of individual attention when you need help.

  3. Helpful (4)

    Puppy Mill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Indianapolis, IN
    Former Employee - Sales in Indianapolis, IN

    I worked at Royal United Mortgage full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you sell 5 Loans a month, You will make 80,000 a year. Only the top 30 out of 150 sales people make this. Keep that in mind. If your a quite and keep to yourself, it is a place for you. The company has a good rating, but there are only 1200 reviews? They process more than 400 loans a months and have been open 6 years. This is a fighting company, and I hope they make it.

    Cons

    This is not a happy place to work at. There are lots of cheerleaders there. Very few talk to other people. It is a desk job only about the money. They harp on it all the time. The team thing is to let you know what your doing wrong. They think their process is the best. Have to make 300+ calls a day. People curse you out every morning.

    Advice to Management

    There are good people there. I think that only people stay if they make the money, period. You only look good on paper. Give people a chance, don't get rid of people in the first month, the job is not easy. Alot of good people leave for something else, learn to keep them. Craig Royal has a great dream of making the company owned by the employee, hope that happens!

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  5. Helpful (1)

    Honesty is a little lacking turn and burn employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Advisor in Indianapolis, IN
    Former Employee - Loan Advisor in Indianapolis, IN

    I worked at Royal United Mortgage full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great mortgage training program for what they do.

    Cons

    Abusive to their employees. Demeaning, constant deriding instead of improving their people. This is a call center you WILL not become a mortgage professional. They are not honest with your earning potential and the pay plan is terrible as compared to other companies. Expect your bosses to be only 6 months to a year ahead of you in experience and always have a changing leadership and coworker pool. Vast majority of people there have been there less than one year. If you go to other companies you quickly find out that the industry pays better, is much more stable and a heck of a lot less stressful than they make it. Oh yeah expect to have every customer mad at you when you call because they have received 75 calls an hour from your coworkers. They also have to charge high fees to compensate for the staff turn over. Every other company pays for your licensing and training. Here they take it out of your pay.

    Advice to Management

    Just stop abusing customers and employees. Be honest upfront with your new hires about earning potential and the fact that you are on the low end of pay and the high end of turn over.

  6. Outstanding company with great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Advisor in Indianapolis, IN
    Former Employee - Loan Advisor in Indianapolis, IN

    I worked at Royal United Mortgage full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic work environment, great culture, good people, everyone has the same goal and that is to be a company that is going to be around for the long haul providing jobs for the community and current staff. Where what you want, flexible work schedule, outstanding training program, great base pay.

    Cons

    It's a sales job, so it is inherently stressful, just like any other sales job.

    Advice to Management

    Keep up the good work

  7. Absolutely wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Indianapolis, IN
    Current Employee - Team Leader in Indianapolis, IN

    I have been working at Royal United Mortgage full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Huge growth opportunities have recently arisen and we are going to be promoting a significant amount of people over the next 12 months! I've already been promoted once within 12 months and I have plenty of opportunity to move up again. The company's culture is better than any place I've seen. The flexibility you earn allows you to create your own schedule and be comfortable where you are.

    Cons

    Any sales position is going to be stressful, and often you can feel overwhelmed. But time management is critical to prevent that from happening. The support system available to you helps you manage all of your time and problems though.

    Advice to Management

    Nothing to complain about.

  8. So far so good!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Indianapolis, IN
    Current Employee - Loan Processor in Indianapolis, IN

    I have been working at Royal United Mortgage full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great bonus structure, flexible hours depending on your manager, relaxed culture

    Cons

    Very fast paced and not everyone can keep up, balancing a lot of different tasks at once.

  9. Helpful (3)

    Cool people but this job is not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Advisor in Schaumburg, IL
    Current Employee - Loan Advisor in Schaumburg, IL

    I have been working at Royal United Mortgage full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Casual atmosphere with freedom to choose your own schedule.

    Cons

    The majority of the time on the job is dialing leads, trying to originate new business.

  10. Helpful (1)

    WHERE WINNERS WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Indianapolis, IN
    Current Employee - Assistant Vice President in Indianapolis, IN

    I have been working at Royal United Mortgage full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours, High earning potential, growth opportunities. Working at Royal you are supported by leadership every step of the way from day one. Great training to get you started and then it is all about making a plan and sticking to it. You can be what every you want to be it is all about how bad you really want to be successful

    Cons

    You work hard and and listen you will be successful. If you don't do either of those you wont be, it is as simple as that. The tools are given to you.

  11. Rewarding Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Indianapolis, IN
    Current Employee - Team Leader in Indianapolis, IN

    I have been working at Royal United Mortgage full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company provides all tools, training, and support needed for success. Truly committed to their employees and it shows. My favorite part is that you never feel trapped in a "dead end." There is always opportunity for upward mobility. Promotions given to those that deserve them, and not by seniority. Helping people improve their financial situations provides a nice sense of accomplishment. Hard work is rewarded here.

    Cons

    Nothing worthwhile is ever easy. Customers, and constraints outside of your control can be frustrating. But only if you let them get to you. It takes persistence, hard work, and trust in the process and training. The environment can get competitive. Great if you thrive in that environment, but not so great if you don't like competition.

    Advice to Management

    Continue to invest in your people as well as your technology in order to maintain the edge they give you now.

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Royal United Mortgage Team Supporting "Autism Speaks" - Go Blue !!
Habitat For Humanity 2013

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