Ruby Tuesday Reviews

Pros

Get to meet some new friends.

Cons

Management does not do a good job with distributing hours fairly. Bartenders generally make minimum wage, if we're lucky. No matter how many times we all complained about this, management did nothing to try and help us out (i.e. giving us more serving shifts).For the most part, Ruby Tuesday attracts customers who are on a limited budget and do not want to spend a lot of money (hint: all the buy one get one free coupons). This results in a lower tip for all of our hard work.

Advice to Senior Management

Listen to your employees!!! We're the ones who are working and serving your company, so try and value our time and opinions more. If we have a suggestion or complaint, please listen and take action.

Pros

paid on time, make great friends. fun place to work. coworkers are like a big family if you work at the right location.

Cons

not enough pay or hours. management seems disconnected from what is really going on in day to day operations man.

Pros

The people I work with really make the environment fun and upbeat. Management is supportive and helpful even in the most stressful situations.

Cons

Some guests don't understand what it means to be a server and it can take a toll on how you feel at the end of each shift.

Advice to Senior Management

I think they are doing a great job!

Pros

Very easy work. You are only allowed 4-5 tables so it isn't very complicated. Cash money is always good, but sometimes it's very hard to make money.

Cons

Very slow, no room to grow. Very often don't hire within. Usually hire new manamgement and throw other current managers alll around the metro area.

Pros

Money can be good if you work hard and understand customer service.
Flexible schedule - usually.
Opportunities to learn and advance if you are pro-active.

Cons

Confusing training programs. New employees are often thrown into the mix without really knowing what they are doing - and it's not their fault.
Corporate constantly changes menu and expectations. Upper management isn't clear with all these changes and ends up micro-managing in order to "fix" the restaurant.
Major cost-cutting lately has led to a lot more work AND cut hours for employees.
Good, intelligent, hard-working employees tend to be grossly under-appreciated.

Advice to Senior Management

Happy employees = productive employees. You need to be more positive and supportive of your front line employees (servers, bartenders, cooks, etc) because these are the people that make the company run. If the employees are unhappy and feel that their hard work is not recognized, they cannot produce the results you want. The quality of food suffers, customer services suffers, work ethic in general suffers. You want to represent Quality, Passion and Pride? Try showing some pride in your hard working staff.

Pros

Well established company that will try different approaches to grow the business. RT keeps up with technology, food trends and benefits for their employees.

Cons

The last few years RT has struggled. Changing things too far from what made them successful in the past combined with the economy has hurt guest traffic and increased employee stress.

Pros

The salary was the selling point for me, until I realized that it's a little higher because you are being compansated for the above average work.

Cons

Communication. Communication. Communication. Sometimes things seem to get lost in translation with different higher ups haviing different opinions as to what things mean.

Advice to Senior Management

Get on the same page

Pros

Good food and that's basically it.

Cons

Managers will follow your every step and annoy the heck out of you. The amount of work and the side job is way more than the tips you make. Average $60 dinner. $40 lunch. You have to share your tips depending on the sales not on the amount of tips you get. So it doesn't matter if you made 0 tip but you still have to give money out of your pocket depending on the sales.

Advice to Senior Management

RELAX. Don't act like the servers are making enough money to listen to your complaints. Come up with an idea to make your employees more happy. Don't concentrate too much on your guests and forget all about the employees.

Pros

Fun Coworkers, good burgers, decent bar selection

Cons

Terrible Upper Management, Constant focus/ menu changes

Advice to Senior Management

Find a winning formula and stick to it. Coupons are not the answer

Pros

Availability of large corporate resources for a restaurant
Dependable for consistency of practices
Opportunities are available if you express a sincere interest in moving up within the company, they often like to promote from within

Cons

The highly structured environment may feel stifling from a serving perspective, particularly if you would rather utilize an outgoing personality
At times, management, particularly at the store level, will not communicate as effectively as is possible

Advice to Senior Management

Utilize a consistent objectivity related to management at all times
Truly listen to and appreciate all employees
Understand that you are working with a highly divers