Rue La La

  www.ruelala.com
  www.ruelala.com

Rue La La Reviews

Updated November 16, 2014
Updated November 16, 2014
105 Reviews
3.6
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Steve Davis
52 Ratings

Review Highlights

Pros
  • Best part about working at Rue was the people, the cool office space and of course the sample sales (in 13 reviews)

  • great office space and snack closet (not healthy snacks) (in 9 reviews)


Cons
  • Extremely fast paced environment (I happen to like that type of environment, but not for everyone) (in 11 reviews)

  • No one willing to step up and lead but many willing to sling blame at one another (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Bizarre experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Event Coordinator in Boston, MA
    Former Employee - Assistant Event Coordinator in Boston, MA

    I worked at Rue La La as a contractor (less than an year)

    Pros

    i can imagine that this would be a fun place to work right out of college. Most employees are young girls in their early twenties.

    Cons

    I have to preface this review. I was hired as a contractor and I realize that there is different treatment for these types of employees. I have been a working professional for 12 years and have a pretty thick skin when it comes to awkward work situations. I do not expect "hand-holding" while working nor do I like that approach but this experience left a terrible taste in my mouth. I started a few days later than HR had originally set up due to a family emergency. On my first day, I waited in reception for 2 hours until someone came to retrieve me. This was the first of many times something like this happened. I understand how the day can get away from you and you may forget about a detail such as someone starting... but 2 hours?From there, I bounced around to at least 5 different people's desks where they began to train me. The training was fragmented so much that it was difficult to follow, remember and understand. There was no training manual. After the first day, I realized there was no set person to ask questions when they arose. This was extremely frustrating for me since I was given a list of things to do. I had no login information set up, and was using other people's passwords to sign into the 3 different platforms used to do my work the entire time I worked for this company.

    I was seated next to 3 other girls, who, throughout my first week, were moved to different areas of the office, leaving me to sit by myself 100 yards away from anyone who had originally trained me. It was extremely isolating and odd. So odd, that random people would walk by and say "wow! They have you all by yourself over here!" I did not have a phone, so anytime there was a question, I had to physically go somewhere or send an email ( which are notoriously never answered in this company). No one said hello, checked in with me on a daily basis, etc. It was clear I was being set up to fail. It felt like I was in some social experiment to see how long it would take someone to quit.

    I look back and realize Rue La La wasn't a good fit for me. It is very young (the majority of people being 23 years old and younger), cliquey, and very competitive. There were perhaps 2 people there that were genuinely nice to me. No one made an attempt to get to know me, train me or treat me like a team member. I felt like a nuisance from the beginning.

    Advice to ManagementAdvice

    I realize everyone in this company is very busy but assigning 2 different people to train a new person would streamline the process for everyone, including management.

    Doesn't Recommend
    No opinion of CEO

    Rue La La Response

    Oct 20, 2014Recruiting Director

    Thank you for your response, we apologize for the less than stellar experience. Some of the points that you raised are being addressed by the Talent team. We are in the midst of developing programs ... More

  2. 1 person found this helpful  

    Great people-- good place to for a first job / short term role

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rue La La

    Pros

    Great people, "cool " office culture and some fun perks. Company name Looks good on a resume and will help you land that "next" ( better!!!) job!

    Cons

    No growth opportunity ! Back office management is "stuck". A group of "friends" that like to hear each other talk and are not open to new managers , promoting real talent or any new ideas. It's too bad because the company could be great if they could clear out the "cobwebs". DONT GET ME STARTED on what a JOKE the HR TEAM is!!! From their so called " Chief People Person!!!) Lol !!! To the most useless , unorganized team I have worked with in my 25 year career!!!

    Advice to ManagementAdvice

    Get rid of the old school click in back office !!! Stop hiring friend and when good talent comes thru the door -- try listening to them and maybe they will stick around --- get out of your own way and enough with the endless
    "Meetings" about "meetings" where you pat each other on back but nothing leaves the glass walk conference rooms and / or ever gets done!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Great Summer Internship Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Boston, MA
    Former Employee - Intern in Boston, MA

    I worked at Rue La La as an intern (less than an year)

    Pros

    Rue La La's internship program is absolutely the best. Over the summer, I had the opportunity to own many projects and was able to see how my work directly impacted the business.

    What sets Rue's internship program apart, I believe, is the fact that I was given so much responsibility. Team members valued my opinion like I was a regular employee; I never felt like I was treated any lesser because I was an intern here.

    My favorite part about Rue La La is the the people that I got to meet. At Rue, people are welcoming and collaborative. There is a lot of cross-departmental work and everyone seems to know each other's name.

    I would recommend the internship program to anyone looking for a challenging, rewarding internship opportunity in Boston.

    Cons

    I did not observe anything at Rue La La that I would consider as a con. The culture fosters learning and development better than any other program that I have heard of.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Do NOT work here

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Rue La La

    Pros

    Portfolio work, some great friends, and networking

    Cons

    Management is beyond horrible and cruel. I have never in my life been treated so terribly by a company both within my position and personally. They are incredibly discriminatory, and will never take you seriously. They want everyone to be a robot, and stay static within their position. You will never be appreciated or respected for a job well done or exceeding expectations. There is a high school vibe there, and people are very cliquey which leads to major favoritism. The hr department is a total joke, and have zero idea what they are doing. The CEO of the company quit a year ago with one day notice, followed by the resignation of the creative director, so...what does that tell you. There is something seriously wrong with this company, so do yourself a favor and stay away. The only thing you will walk away from this company with is some great friends.

    Advice to ManagementAdvice

    Take some management classes, tone down your egos, respect and value your employees, create a beneficial and successful structure, and stop hiring your best friends because all it has done is create an unpleasant work environment, and the disability of those who work so hard, to get anywhere within the company. Figure it out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    great stepping stone due to the name of company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rue La La

    Pros

    great office space and snack closet (not healthy snacks)

    Cons

    not inclusive for temps/contractors
    not willing to pass on knowledge. I had to pry it out of my team

  7. 2 people found this helpful  

    Growing, successful company that is dedicated to improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Rue La La full-time (more than an year)

    Pros

    People are kind, creative, smart, and have character. Summer Fridays are great. There is a energetic buzz in the office. The employees are dedicated to achieving the goals of the organization and company. They invest in continued learning and education for employees.

    Cons

    Be more modern and competitive with perks, benefits, and office/tech equipment.

    Advice to ManagementAdvice

    Empower people. Provide more access to opportunity. Increase accountability and infuse passion back into the company. This will help employees satisfied and working hard.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Cool Business. Cool People. Cool Company. (Contracted Personnel)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Contract Office Administrator in Boston, MA
    Current Employee - Contract Office Administrator in Boston, MA

    I have been working at Rue La La as a contractor (less than an year)

    Pros

    Everyone, including the exec team, are very nice and welcoming. I am only one a 3.5 month contract and I have heard from others that contracted people can sometimes become full-time. Its a young company and its really cool to see it grow and feel like I am part of something bigger. Also people are very helpful and are very willing to answer questions.
    There are a lot of people that are contracted that I have met, and/or, heard about.

    Additional pros of being contract/ working at Rue:
    Really get to test out the company and makes you want to work extra hard
    Get to participate in sample sales
    Bagel Fridays
    If you are contract in a position you aren't crazy about, it is easy to ask about other departments
    Telling people I work at Rue

    Cons

    It may be due to my position, but I don,t really have any cons. The pay is decent, there is no discount for contract, and, once again this could be due to my position, it is difficult to get more work and tasks..

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    great staff that needs better leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Rue La La full-time (more than 3 years)

    Pros

    Lower to middle management works incredibly hard. the office culture can be fun because of the people. there is some training that HR team does and they do take their role fairly seriously. perks include sample sales but those really don't make up for the back breaking hours expected and demanded of staff. the best part of this company is the individuals doing the day in and day out work, the producers, the studio, the retouchers, the writers, the creative team, the IT team, the buyers, the planners, the shipping teams and DC.

    Cons

    Work-Life balance is completely off and unsupportive of private life, families, appointments, illnesses etc. the feeling is that no one cares and it really doesn't matter what occurs in you life Rue La La expects that it is your life. 12-15 hour workdays are the norm here and anything under gets you shunned by peers. weekend work is expected, constantly being on at all hours and answering every email is expected. Upper management is fairly delusional about how to grow and strategize and they still treat it as though it is a fledgling start up. they hurtle through and have high expectations, telling people what to do rather than being motivating leaders. They set these examples from senior management on down the line so all managers adopt this neurotic sense of flustered work and of caring very little for the employees and how to produce innovative work by being motivators rather than diminishers. it's really a shame because they have incredible staff but can't get their heads out of the sand to acknowledge, celebrate, and achieve. In addition there are substantiated rumors that HR and leadership asked current employees to give better ratings and for them to write glowing reviews here to up their status rather than actually doing something worthwhile to change it which is disappointing in itself.

    Advice to ManagementAdvice

    Be a leader not just a boss. you're draining your employees capabilities and energies by scare tactics, demands, and basic wearing down. Inspire your employees. Rue used to have key words to live by none of which were actually put into everyday use or practice starting with the senior management. You have opportunity, stop overworking and underutilizing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great company to work for- motivates you to succeed and contribute to a growing business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rue La La full-time

    Pros

    Everyone works together very well and the teams partner together to get the work done. The business is exciting and it is still growing. There is a lot of opportunity to learn and to contribute to the business.

    Cons

    You have to be ready for a fast-paced environment. Given the nature of the business there are a lot of changes in order to continue to succeed in the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 9 people found this helpful  

    HR is a JOKE!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Boston, MA
    Former Employee - Anonymous in Boston, MA

    I worked at Rue La La full-time (more than 3 years)

    Pros

    I have built friendships that will still go on although I'm no longer there.

    Cons

    HR DOES SELECT CERTAIN ASSOCIATES TO WRITE GOOD REVIEWS FOR THEM. This started the last couple of months I was there. The rating was so bad, HR sent out an email asking a selected group to meet in a conference room. There they asked to write a positive review to bring the numbers up. Hence, all of the positive review you're seeing. This is an example of how calculating and manipulating HR is.

    The Creative and HR team are made of high school, cady females. Both teams function off of emotion instead of facts. Very passive aggressive attitude.

    When you approach HR with an issue (feeling you are free to speak candidly and within a safe environment), HR does nothing to help the issue. In fact, they do nothing about at all. They are there to simply protect the managers. The HR team is the source of the negative attitude. They talk unprofessionally about their associates. Because it's an open area, you can catch them doing it. Also, when you think something personal would be kept among your rep and yourself, think twice! They WILL share it with your manager. HR has a way of straddling the fence until it's a choice between the manager and associate. They WILL choose to back up the manager even when the manager is wrong.

    My advice is to keep you issues to yourself until you can find another job if you're already there. For those seeking employment at Rue, DON'T. The drama is not worth it. There is no room for growth and for those who are lucky enough to get promoted, it is just a title change the company makes up. You're actually not learning anything. They longer you are at Rue, consider your career at a halt. Others within your profession grow at a faster pace than you.

    Regarding the Creative team... they are young girls who are clique based. If you don't fit into their high school clique, they will make your life there a living hell. And no one challenges them. NO ONE!

    Advice to ManagementAdvice

    Pay attention to your associate’s needs. Everyone that is in management doesn't always no what they're are doing and should not have the last word. In order to build the company, you must first make the associates feel they can trust you have their best intentions in mind. Right now, you can care less. It's more than a sample sale and employee discount. It's about listening to a problem and actually trying to work to remedy it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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