Ryla Telaservices

  www.ryla.com
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Ryla Telaservices Reviews in Atlanta, GA

Updated Jul 12, 2014

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2.0 24 reviews

0% Approve of the CEO

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Mark Wilson

(1 ratings)

18% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    BETTER TREATMENT OF EMPLOYEES

    Customer Service Representative (Current Employee) Kennesaw, GA

    ProsNeed to have more friendly environment for their employee to work and perform

    ConsThe manager need to take a better look at the way they actually treat their employees

    Advice to Senior ManagementIf you have a better environment of which employee can enjoy being at work rather than not want to work

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Temporary inbound call center representative

    Customer Service Representative (Former Employee) Kennesaw, GA

    ProsTraining was excellent. Fast paced indepth. Yet I left the training room fully prepared to knowledgeably answer caller's questions and service their accounts. Perfect if had been permanent job.

    ConsThere was NO onsite parking. You had to take a company shuttle from a distant parking lot.

    Advice to Senior ManagementIf you can't make onsite parking available add more frequent shuttles.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good start

    Bilingual CS (Current Employee) Kennesaw, GA

    ProsYou gain some experience and it is a good entry level opportunity. If you show leadership you can get higher roles in upcoming projects

    ConsThis is not a career and it not stable because it is usually short term projects, on the other hand unless you stay long term in a project, this could seem as unstable on your resume

    Advice to Senior ManagementDon't try to be tricky about people's pay

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Decent Experience.

    Customer Service Representative (Former Employee) Kennesaw, GA

    ProsYou automatically work 40 hrs a week.
    Great pay and paid training.

    ConsThe job not very secure.
    They have a lot of seasonal positions.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    The opportunity to work was fulfilling and rewarding

    Customer Service Representative (Former Employee) Kennesaw, GA

    Prosthe flexibilty of the schedule

    Consthere really wasn't anything as far as the company was bad except for they stopped giving out bonuses.

    Advice to Senior Managementkeep maintaing the open door policy you had when i was an employee.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Quite possibly the worse job I had in my career

    Customer Service Representative (Former Employee) Kennesaw, GA

    ProsBonus every now and then.

    ConsThey were very unorganized and messed up our pay almost every pay week

    Advice to Senior ManagementTake classes in management and how to be effective in a leadership position.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good Luck

    Customer Service Team Lead (Former Employee) Kennesaw, GA

    ProsHad a chance to meet some really cool people

    Consnot being paid on time or paid correctly,

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Don't waste your time working for a company who treats you like an option

    Quality Consultant (Former Employee) Kennesaw, GA

    ProsQuality Consultant for AT&T contract ~ was able to work directly with contract employees. They were appreciative of our input. Trained the bottom performers with low scores on selected calls they handled and received a personal satisfaction by helping others reach goals

    ConsAgents were treated poorly ~ work force management team kept watch on codes agents used to take breaks and lunch and more times than you could imagine agents time was adjusted to meet requirements for client. Agents were treated unfairly and often let go because of personal conflicts. Overall don't expect to be treated as if your time and effort matters. You are an agent you are an option at this company. Very large turn over in employess.

    Advice to Senior ManagementDon't try to micro manage your employees, and treat them with respect. Don't let your job title keep you from being human. Also if you think you can make a difference in this company look for another job cause it's all about the stats and percentages you are only an option here if those aren't met.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Agonizing

    Business Care Representative (Current Employee) Kennesaw, GA

    Proshelps pay the bills until I can find another job...key word help

    Cons-$9.00 hours is barely paying for anything in this economy
    - 10 min breaks are a joke and when you go over the ten min break they want to write you up..
    - I never knew a company were majority of the employees are looking for a job
    -sups don't even want to do theirs jobs
    -poor benefits and you earn 1.78 hours per pay period towards time off

    Advice to Senior ManagementYou get want you pay try offering more competitive wages to your employees

    No, I would not recommend this company to a friend

    • Comp & Benefits
    • Career Opportunities

     

    Grew too fast

    IT Manager (Former Employee) Kennesaw, GA

    ProsFast growing company with fantastic advancement opportunities for call center agents.
    Excellent treatment and benefits for call center agents.
    Low call center agent turnover.

    ConsExtremely fast-paced environment with little strategic planning.
    Limited advancement oortunities for management.

    Advice to Senior ManagementNeed better strategic planning and cash flow management.

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