SCAN Health Plan Reviews

Updated July 6, 2015
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3.4
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Recommend to a friend
Approve of CEO
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Christopher P. (Chris) Wing
9 Ratings

20 Employee Reviews

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  1. Overall it's like great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Management
    Current Employee - Network Management

    I have been working at SCAN Health Plan full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Most of the management is down to earth. Everyone is really friendly. Lots of fun things provided for us i.e. Coffee company comes in often, food truck lunch provided, in n out truck, ice cream sandwich, etc.

    Cons

    Some managers and especially directors have power trips. My department is very divided and unhappy but VP does nothing even with high turnover.

    Advice to Management

    Look at the reasons good people are leaving. Tell the managers and directors to realize that the VPs are not as high maintenance as they are.


  2. Office Department Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Training Coordinator in Harbor City, CA
    Former Employee - Sales Training Coordinator in Harbor City, CA

    I worked at SCAN Health Plan (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Benefits and friendly co-workers!

    Cons

    Insufficient instructions of duties or follow up of supervisor!

    Advice to Management

    Work more closely with supervisors to be all staff is sufficiently trained!


  3. Non-profit means low wages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Lakewood, CA
    Current Employee - Sales Support Representative in Lakewood, CA

    I have been working at SCAN Health Plan full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT MANAGEMENT STAFF!! Company's foundation is based completely on integrity and honesty.. There is no politics involved with corporate decisions.

    Cons

    Being a non-profit organization means there is a close watch on wages and costs needed for personnel expansion and raises.

    Advice to Management

    Continue doing what you are doing! The benefits offered to people looking to enroll in the benefits plan and service offered go well beyond the large corporations in the same industry.


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  5. customer services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Long Beach, CA
    Former Employee - Customer Service Representative in Long Beach, CA

    I worked at SCAN Health Plan (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    was able to experience and more information on insurance benefits and authorizations in more details.

    Cons

    downs side was on how many member get dissatisfied or upset with provider/office staff services and they have to submit a complaint or grievance to the health plan.

    Advice to Management

    keep up with the excellent manangement


  6. PHONE HELP IS A SCAM

    • Career Opportunities
    Current Employee - Customer Service in Long Beach, CA
    Current Employee - Customer Service in Long Beach, CA

    I have been working at SCAN Health Plan

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are no pros, we are so frustrated trying the help people in need

    Cons

    Buy scan health care. call for benefits and there is NO OPTION to talk to a HUMAN

    Advice to Management

    CARE ABOUT YOUR CUSTOMERS


  7. Helpful (1)

    Company culture is fun depending on your department. You do get micro management a lot.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCAN Health Plan

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Benefits are amazing - People can be friendly - Parties - Constant trainings

    Cons

    - Too corporate-like for a not-for-profit business - Too many unproductive meetings - Micro management to meet their numbers - Little upward mobility for some people


  8. MEH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCAN Health Plan

    Pros

    They seemingly feed you once a week, and all of the free coffee, tea, and hot chocolate you can stomach. I will say the CEO seems to attempt to engage and understand what the front line Phone Representatives face in their day to day job functions. However. They did have a decent training program so Kudos to those whom put together that piece for the company.

    Cons

    While I believe there are a few genuine "leaders" in the ranks of Manager, Director and Supervisor...there are several that are a poor excuse. Micro Managing, who enjoy humiliating people in front of others with their delivery style, and have hand selected a few minions among the lower ranks whom are down right atrocious excuses for being seemingly groomed into roles within the organization that would be considered in many organizations as a leadership path.

    Advice to Management

    Advice- As a leader within another organization my advice would be to do some surprise stop ins or place a Mole within departments to see how some of the inter workings are ticking and NOT working when it comes to recognizing who are your good vs bad agents. Playing favoritism among the leadership crew and their subordinates screams volumes, especially when several that are hand chosen I would liken to the playground bully.


  9. Helpful (1)

    Low Standards in Pay, Morale, and Employee Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - People Person in Long Beach, CA
    Former Employee - People Person in Long Beach, CA

    I worked at SCAN Health Plan full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    There are many wonderful people that work in healthcare, it is easy to make friends at Scan. Each department feels like a family, and everyone does their best to help each other out.

    Cons

    Upper management is out of touch with their employees. There is no effort in employee motivation. They do not have any sort of internal marketing nor company culture in place. You do no get to know upper management, or if you do, you'll get a bad impression.

    Advice to Management

    Be nice to your employees! Treat them with respect and plan activities that make them feel important. Make Scan a company with happy workers.


  10. Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in Long Beach, CA
    Current Employee - Assistant in Long Beach, CA

    I have been working at SCAN Health Plan full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full time benefits, great coworkers/manager and atmosphere. Also people who are passionate about the companies goal, which is to keep older adults active and healthy. A lot of growth as an individual and great place to learn about the Medicare and healthcare system

    Cons

    None so far. Be a good worker. Diligent, organized, and hard working.


  11. OK company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Long Beach, CA
    Current Employee - Director in Long Beach, CA

    I have been working at SCAN Health Plan full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The mission. Personal growth is great, good work-life balance, fair compensation.

    Cons

    Highly regulated so there's a lot of beauracracy. So many meetings where the same things are communicated over and over again it's hard to get your work completed. Too many people "making work".

    Advice to Management

    The layoffs are good. Maybe if you get rid of half the people the company will function more efficiently.



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