SCC Reviews in Birmingham, England

Updated September 11, 2014
Updated September 11, 2014
52 Reviews
1.8
52 Reviews
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SCC Chief Executive James Rigby
James Rigby
17 Ratings

22 Employee Reviews Back to all reviews

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  1.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support  in  Birmingham, England (UK)
    Current Employee - Support in Birmingham, England (UK)

    I have been working at SCC full-time for more than a year

    Pros

    Perfect stepping stone. Nice people

    Cons

    Non what so ever. All nice people

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    "Profit above people ! " - the mantra of a cynical leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Birmingham, England (UK)
    Former Employee - Anonymous Employee in Birmingham, England (UK)

    I worked at SCC as a contractor for less than a year

    Pros

    The technical (IT) staff are fun to work with and very good at their jobs.

    Cons

    SCC do not value people..that is self evident with their 50% + annual churn rate (yes, believe it!). The working conditions are positively victorian (old, broken loos, smelly stale air, no light, ); all office furniture is old and broken, it is cramped and the IT equipment is a total joke. They do things on the cheap here; they pay the going rate, but the rest is just a short cut to profit and its the employees who suffer. I have heard numerous complaints about the way people are messed about by HR and management, its a shambles as they cannot retain staff. This company deserves to go to the wall. No flexibility at work here either, so if you have young kids, watch out. There's no WFH and they will squeeze overtime out of you and then you will struggle to get paid for it.

    Advice to ManagementAdvice

    What can I say; you have it so badly wrong. Get an independent assessment of the working conditions for staff and when they give it the title '3rd world sweatshop' then maybe its time to take note.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A culture of blame, isolationism and political point scoring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  Birmingham, England (UK)
    Former Employee - Sales Executive in Birmingham, England (UK)

    I worked at SCC full-time for less than a year

    Pros

    I genuinely can't think of anything.

    Cons

    I was employed to 'bring my experiences of over 25 years in the IT industry to SCC'.... I found very little desire from within the organisation to consider new ideas of a different way of doing things.
    My experience was that when I was told to do something, I was expected to do it, without question. On one occasion, when I offered my line manager a different perspective, she told 'not to challenge' her.

    Advice to ManagementAdvice

    Trust your employees. Give them the flexibility and the ability to do the job they are paid to do.
    Consider the next generation of Senior management and board members. Carry on with the same board, and doing things the same way they've always been done, then you'll always get what you've always got !
    Embrace change. Embrace new ideas. Empower your employees. Allow them to flourish and watch the business grow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Overworked, no rewards or recognition for effort!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Architect  in  Birmingham, England (UK)
    Former Employee - Technical Architect in Birmingham, England (UK)

    I worked at SCC full-time for more than a year

    Pros

    None, but the pay is slightly higher than you will get elsewhere, but what they expect for that little extra is not worth it.

    Cons

    12 hour days common, working away all week nationwide. no work life balance, SCC want work, work, work and offer no rewards or recognition

    Advice to ManagementAdvice

    Treat your employees as people with respect and provide a recognition/reward scheme for exceptional employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great place to work, often misunderstood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Birmingham, England (UK)
    Current Employee - Sales in Birmingham, England (UK)

    I have been working at SCC full-time for more than a year

    Pros

    Good people get recognised and do well
    Flexible company
    Care about customers
    If you fit in its a good atmosphere
    Being a large family business is quite unique

    Cons

    Sink or swim, limited training
    Silos in the business are a pain to navigate
    Fear culture in half of the business

    Advice to ManagementAdvice

    Tackle the silos, it upsets staff and looses customers

    Train people! Sink or swim is a stupid business strategy

    Reward people, sales do OK but reward other areas of the business because they work real hard

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Architect  in  Birmingham, England (UK)
    Current Employee - Service Architect in Birmingham, England (UK)

    I have been working at SCC full-time for more than a year

    Pros

    Great company, good work ethic, great leadership. I love the SCC brand and enjoy everyday of work.

    Cons

    Lots of away working due to lack of skills in certain UK areas

    Advice to ManagementAdvice

    Don't send too much work abroad (Romania)

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    innovative, capable and successful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Birmingham, England (UK)
    Current Employee - Sales Executive in Birmingham, England (UK)

    I have been working at SCC full-time for more than a year

    Pros

    SCC is an agile and focused organiation that promotes innovation and is totally sales focused

    Cons

    could do with reviewing some terms and conditions against hte marketplace

    Advice to ManagementAdvice

    empower staff to get on with it

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Dont bother!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Birmingham, England (UK)
    Former Employee - Anonymous in Birmingham, England (UK)

    I worked at SCC full-time for more than a year

    Pros

    Going home at the end of your shift

    Cons

    Management are stuck up no formal training only care about SLAS and stats
    Do not care about staff morale
    Jobs are described falsely you will find yourself doing a lot more than you are supposed to and for pennies
    Will only offer pay rise when you are leaving and by that time you have had enough ready!

    Advice to ManagementAdvice

    Communicate with your staff, treat them better and with more respect and maybe they wont keep leaving

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    PERFECT CV FOR SCC/SCH (Currently the only way to getting a job with SCC/SCH please update your CVs)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Field Engineer  in  Birmingham, England (UK)
    Current Employee - Distribution Field Engineer in Birmingham, England (UK)

    I have been working at SCC full-time for more than 3 years

    Pros

    Profile SCC looking for:

    Essentials:

    1- Must have Criminal Record.
    2- Must have no life.
    3- Must lie to customers.
    4- Must order parts when not needed.
    5- Very important must have experience in sweeping streets (Bin man), delivering milk (milkman) and store man/delivery man anything with no IT skills.
    6- Must have no formal qualifications.
    7- Must have no IT experience.
    9- Must be Bankrupt at least once (You would have advantage if more than once)
    10- Must be a Monkey.
    11- Must be a Slave.
    12- Willing to steal money from family preferably your father and customers.
    14- Have been to prison for at least 2 years for fraud (You would have advantage if more than 3 years)
    15- Must order platform when not needed to mitigate calls.
    16- Calls out of SLA (Very important) must be manually closed to appear as if the call closed within SLA.
    17- Must close call as first time visit/fix even if it is your 1 million visits?
    18- Must be happy to stand on chairs tables anything that will break your nick.
    19- Must spy on your colleagues.
    20- Must be happy to be abused psychologically 24/7 365 days a year.

    Cons

    Amazing Benefits:

    1- Enjoy No training.
    2- Enjoy No Pay rises.
    3- Enjoy being Lucky to have a job with SCC.
    4- Enjoy being a Courier.
    5- Enjoy being a Pest controller.
    6- Enjoy working for free.
    7- Enjoy special Overtime at flat rate.
    8- Enjoy the Impartial HR (LOL)
    9- Enjoy No Fairness.
    10- Enjoy being treated like dirt.
    11- Enjoy no support from management
    12- Enjoy being tracked even when you are having number 2 or 1 or just for releasing some gas.
    13- Enjoy your van/car being bugged.
    14- Enjoy SCC.
    15- SCC is your life/ wife/husband/sister.
    16- Enjoy the mangers/ Rigby family getting rich on your expense and misery.
    17- Enjoy No sick pay.
    18- Enjoy No compassionate leave if a member of your family passes away.
    19- You can only have compassionate leave only if you die.
    20- Enjoy Bullying and harassment (at no extra cost to you other than your health) this benefits from day one you will not miss out.

    Advice to ManagementAdvice

    I know currently there is few engineers left employed by old SCC management who do not comply with the above, rest assured the current SCC management working very hard 24/7 to get you sacked you are too qualified and too honest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A cold, privately owned company with a self-pronounced 'sink or swim' culture that spends as little as possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Architect  in  Birmingham, England (UK)
    Current Employee - Solution Architect in Birmingham, England (UK)

    I have been working at SCC full-time for more than 3 years

    Pros

    For those that don't sink, it is a place where you can develop a good CV and strong skills. Training and technical skills are highly valued.

    Cons

    Poor quality working environment. Shabby décor and dirty toilets. Poor facilities in general and an approach of like it or leave. New recruits are taken with 1 week notice period and benefits are not available within the first six months on the basis that many leave during that time. Car, expenses, hotel and other policies are stacked heavily in the companies favour, providing a poor experience to the employee. Pay rises are rare with many people leaving and returning in order to increase salary. Employees feel undervalued. There is a fear driven culture and overwhelming office-politics.

    Advice to ManagementAdvice

    Address the fear culture, take steps to make employees feel valued.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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