SCC Reviews

Updated October 1, 2014
Updated October 1, 2014
54 Reviews
2.0
54 Reviews
Rating Trends

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SCC Chief Executive James Rigby
James Rigby
19 Ratings

Review Highlights

Pros
  • Company with a supposed global influence, some good people (in 4 reviews)

  • Great people at branch level who are all driven and self-motivated (in 4 reviews)


Cons
  • No promotion, no career progression, no pay rises, no recognition of your worth as an employee, no prospects, no job security, poor management (in 13 reviews)

  • No pay rise in 5 years despite moving to a more technical and responsible position (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work, often misunderstood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Birmingham, England (UK)
    Current Employee - Sales in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    Good people get recognised and do well
    Flexible company
    Care about customers
    If you fit in its a good atmosphere
    Being a large family business is quite unique

    Cons

    Sink or swim, limited training
    Silos in the business are a pain to navigate
    Fear culture in half of the business

    Advice to ManagementAdvice

    Tackle the silos, it upsets staff and looses customers

    Train people! Sink or swim is a stupid business strategy

    Reward people, sales do OK but reward other areas of the business because they work real hard

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Architect in Birmingham, England (UK)
    Current Employee - Service Architect in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    Great company, good work ethic, great leadership. I love the SCC brand and enjoy everyday of work.

    Cons

    Lots of away working due to lack of skills in certain UK areas

    Advice to ManagementAdvice

    Don't send too much work abroad (Romania)

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Dont bother!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Birmingham, England (UK)
    Former Employee - Anonymous in Birmingham, England (UK)

    I worked at SCC full-time (more than an year)

    Pros

    Going home at the end of your shift

    Cons

    Management are stuck up no formal training only care about SLAS and stats
    Do not care about staff morale
    Jobs are described falsely you will find yourself doing a lot more than you are supposed to and for pennies
    Will only offer pay rise when you are leaving and by that time you have had enough ready!

    Advice to ManagementAdvice

    Communicate with your staff, treat them better and with more respect and maybe they wont keep leaving

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    innovative, capable and successful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Birmingham, England (UK)
    Current Employee - Sales Executive in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    SCC is an agile and focused organiation that promotes innovation and is totally sales focused

    Cons

    could do with reviewing some terms and conditions against hte marketplace

    Advice to ManagementAdvice

    empower staff to get on with it

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    A company run purely for the benefit of one family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician in Nottingham, England (UK)
    Former Employee - Technician in Nottingham, England (UK)

    I worked at SCC full-time (more than 5 years)

    Pros

    They pay you on time. If you came on board via TUPE and can stick it long enough, you'll eventually move somewhere better, because they WILL lose the contract at some point.

    Cons

    No payrise in 6 years. They care very little, if at all, about employee welfare.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Terrible and soul destroy ... Glad to have left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCC (more than 8 years)

    Pros

    ... you had a job ?

    Cons

    Management have no idea in how to engage with thier employee, other than ruling by fear of being sacked (for going the extra mile), loose part of your pay to cover the cost of an item going missing when the courier (TNT) have lost the said item(s).

    Being sent to jobs were you have had no training what so ever, just so that the SLA can be fudged as "engineer has attended". engineers manual out of date by 2+ years, so the password nolonger works and no one in SCC, ie CRM, knows who to call to get the correct password(s) other than "ask the customer".

    Echo of comments made preivously of how bad it was working for SCC.

    Advice to ManagementAdvice

    Start a revolution and sack the Rigby family. Then and ONLY THEN, will SCC be at peace.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Sink or swim? Laugh or cry? Hell or nightmare? You choose.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Engineer in London, England (UK)
    Former Employee - Computer Engineer in London, England (UK)

    I worked at SCC full-time (more than 8 years)

    Pros

    Got my under paid salary at the end of each month which paid the bills.

    Cons

    Glad to of got out this dead wood company. I echo exactly what others have mentioned, constant blame culture...not willing to listen to great ideas from some talented employees. Management's way or no way, when management ideas fail they blame you for it. Constantly sent to all sorts of jobs without any training. 19 year old sent to server calls when 8 months ago they was a carpenter and didn't know how to use a pc let alone repair servers. Computa center has been much MUCH better, they are more approachable, professional and more organised with better and smoother ideas. Honest managers willing to work for the good of everyone. SCC managers would rather a call loses SLA as long as they pee'd you off they are happy. If your looking to join them...you have been warned.

    Advice to ManagementAdvice

    Laughing stock of the IT industry.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in London, England (UK)
    Former Employee - Senior Project Manager in London, England (UK)

    I worked at SCC full-time (more than an year)

    Pros

    Only one positive - Met some great people and new friends

    Cons

    Poor executive team who operate by fear, blame culture and constant covering of poor decisions.

    Sink or swim mentality with little support and guidance for new starters.

    A family run company which doesn't know the meaning of being a family.

    Not empowered to make decisions as Birmingham exec team control everything.

    Advice to ManagementAdvice

    Change change change

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    PERFECT CV FOR SCC/SCH (Currently the only way to getting a job with SCC/SCH please update your CVs)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Field Engineer in Birmingham, England (UK)
    Current Employee - Distribution Field Engineer in Birmingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Pros

    Profile SCC looking for:

    Essentials:

    1- Must have Criminal Record.
    2- Must have no life.
    3- Must lie to customers.
    4- Must order parts when not needed.
    5- Very important must have experience in sweeping streets (Bin man), delivering milk (milkman) and store man/delivery man anything with no IT skills.
    6- Must have no formal qualifications.
    7- Must have no IT experience.
    9- Must be Bankrupt at least once (You would have advantage if more than once)
    10- Must be a Monkey.
    11- Must be a Slave.
    12- Willing to steal money from family preferably your father and customers.
    14- Have been to prison for at least 2 years for fraud (You would have advantage if more than 3 years)
    15- Must order platform when not needed to mitigate calls.
    16- Calls out of SLA (Very important) must be manually closed to appear as if the call closed within SLA.
    17- Must close call as first time visit/fix even if it is your 1 million visits?
    18- Must be happy to stand on chairs tables anything that will break your nick.
    19- Must spy on your colleagues.
    20- Must be happy to be abused psychologically 24/7 365 days a year.

    Cons

    Amazing Benefits:

    1- Enjoy No training.
    2- Enjoy No Pay rises.
    3- Enjoy being Lucky to have a job with SCC.
    4- Enjoy being a Courier.
    5- Enjoy being a Pest controller.
    6- Enjoy working for free.
    7- Enjoy special Overtime at flat rate.
    8- Enjoy the Impartial HR (LOL)
    9- Enjoy No Fairness.
    10- Enjoy being treated like dirt.
    11- Enjoy no support from management
    12- Enjoy being tracked even when you are having number 2 or 1 or just for releasing some gas.
    13- Enjoy your van/car being bugged.
    14- Enjoy SCC.
    15- SCC is your life/ wife/husband/sister.
    16- Enjoy the mangers/ Rigby family getting rich on your expense and misery.
    17- Enjoy No sick pay.
    18- Enjoy No compassionate leave if a member of your family passes away.
    19- You can only have compassionate leave only if you die.
    20- Enjoy Bullying and harassment (at no extra cost to you other than your health) this benefits from day one you will not miss out.

    Advice to ManagementAdvice

    I know currently there is few engineers left employed by old SCC management who do not comply with the above, rest assured the current SCC management working very hard 24/7 to get you sacked you are too qualified and too honest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    A cold, privately owned company with a self-pronounced 'sink or swim' culture that spends as little as possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Architect in Birmingham, England (UK)
    Current Employee - Solution Architect in Birmingham, England (UK)

    I have been working at SCC full-time (more than 3 years)

    Pros

    For those that don't sink, it is a place where you can develop a good CV and strong skills. Training and technical skills are highly valued.

    Cons

    Poor quality working environment. Shabby décor and dirty toilets. Poor facilities in general and an approach of like it or leave. New recruits are taken with 1 week notice period and benefits are not available within the first six months on the basis that many leave during that time. Car, expenses, hotel and other policies are stacked heavily in the companies favour, providing a poor experience to the employee. Pay rises are rare with many people leaving and returning in order to increase salary. Employees feel undervalued. There is a fear driven culture and overwhelming office-politics.

    Advice to ManagementAdvice

    Address the fear culture, take steps to make employees feel valued.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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