SD&A Teleservices

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SD&A Teleservices Reviews

Updated January 28, 2015
Updated January 28, 2015
13 Reviews
2.8
13 Reviews
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Steve Koehler
5 Ratings

Employee Reviews

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  1.  

    Music/Iconic Venue Education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at SD&A Teleservices (more than a year)

    Pros

    Opportunity to learn about classical composers and their music as well as contemporary artists, Receive Comped Tickets to concerts formerly selling, interesting co-workers (most are artists), Great networking opportunities,
    very flexible schedule, comfort level, can opt out of one department and go to work for another because of subject selling or supervisor Promise at least 20 hrs/wk, possible to work 40. Steady income, hourly base + commission + cash bonus

    Cons

    It is what it is. Base is low (10/hr); commission is capped at 10,000 for fundraising, percentage received is limited to 2 to 4% depending on subject matter, some supervisors are somewhat abusive and have bully like mentality but no one seems to care to investigate, some supervisors practice questionable behavior, favoritism is rampant Sometimes Drama Queens reign. It is a mystery how people are promoted. Intelligence, skill, leadership don't appear to be involved.

    Advice to ManagementAdvice

    Allow anonymous surveys to see how your people really feel. Increase hourly wage $2 to 5 dollars per hour.
    Everyone talks about the good old days, prior to SD&A takeover, when they could actually pay their rent on time. Don't be so greedy Steve. Pay the people who are making your lifestyle happen. Many smart, talented but poverty ridden people work here. There are no medical or dental benefits..

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Welcome to North Korea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketing Agent in Baltimore, MD
    Former Employee - Telemarketing Agent in Baltimore, MD

    I worked at SD&A Teleservices part-time (less than a year)

    Pros

    The callers are really awesome, the work isn't bad. Some of the patrons are really nice.

    Cons

    Our manager is/was a sadist. She used negative reinforcement, sarcasm, and public humiliation to train. She also used deceitful practices re: pay when hiring.

    Advice to ManagementAdvice

    Talk to the callers at the largest cultural institution in MD: Something wicked this way comes. Invest in your callers, treat them as professionals, and you will see much better results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    last resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SD&A Teleservices

    Pros

    gain sales experience, talk to all types of people

    Cons

    low pay, monotonous, very disposable, no benefits or job security

    Advice to ManagementAdvice

    be consistent in training and company moral exercises since this job is very monotonous. be more involved on the sales floor as a support to the agents will increase sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Performing Arts Telemarketing Firm--nationally one of the best in this specific industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Campaign Manager in New York, NY
    Former Employee - Campaign Manager in New York, NY

    I worked at SD&A Teleservices full-time (more than a year)

    Pros

    SD&A works with some of the largest and most prestigious Performing Arts organizations in the US. Good for independent, off-site managers. Good work environments for part-time marketing and fundraising salespeople.

    Cons

    Not a lot of opportunities for advancement. Compensation can vary depending on the success of specific campaigns.

    Advice to ManagementAdvice

    More training in computers and database management would be helpful.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Flexible Part-Time Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fundraiser/Subscription Sales Agent in Los Angeles, CA
    Former Employee - Fundraiser/Subscription Sales Agent in Los Angeles, CA

    I worked at SD&A Teleservices part-time (less than a year)

    Pros

    This is an excellent company to work for if you have another part-time job or contracted position. Flexible with scheduling. The arts organizations I campaigned for gave great perks/incentives.

    Cons

    Again, most people I worked with had supplementary income from other jobs, so if you're looking for full-time look elsewhere. Not much opportunity to advance (except to campaign manager). Database software seems a little out of date and servers would sometimes crash. Occassionally there was a lack of communication between headquarters and management

    Advice to ManagementAdvice

    Update systems and have better communication with campaign managers

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very flexible for artists who need supplemental income

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at SD&A Teleservices part-time (more than 3 years)

    Pros

    There is great leadership. Managing a group of artists and folks in between jobs big in all sorts of personalities. But, everyone is friendly and work great causes.

    Cons

    The flexibility is every is great. But, often the gigs run very short. You do not have any employment security

    Advice to ManagementAdvice

    Share more about in house promotions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    SD&A

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fundraiser in Los Angeles, CA
    Current Employee - Fundraiser in Los Angeles, CA

    I have been working at SD&A Teleservices part-time (more than a year)

    Pros

    Fun and great causes to work for.

    Cons

    Not a lot of money.

    Advice to ManagementAdvice

    More money

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    SD & A , Sad days are here again . . .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telefund in Los Angeles, CA
    Former Employee - Telefund in Los Angeles, CA

    I worked at SD&A Teleservices part-time (more than 3 years)

    Pros

    Flexible hours, close to bus lines

    Cons

    rules and regulations change by the hour. no benefits. constant write-ups. suspensions for low performance. blatant favoritism. raises given and taken away. For various reasons, callers sent home upon arrival to work.

    Advice to ManagementAdvice

    talk to some successful managers. Call employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Right at the bottom of the Food chain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tele-Fundraiser in Los Angeles, CA
    Current Employee - Tele-Fundraiser in Los Angeles, CA

    I have been working at SD&A Teleservices full-time (more than 5 years)

    Pros

    flexible hours
    laid-back
    no education or job experience needed for this job

    Cons

    Management will not back up the fundraisers-callers.
    no benefits
    constant write-ups
    high level of favoritism
    supervisors alienates callers
    lack of support
    unrealistic expectations for the callers

    Advice to ManagementAdvice

    the callers are the bread and butter to the company. you guys need to ask for our ideas and do not belittle us.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Nice people - low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telemarketing Agent in San Francisco, CA
    Former Employee - Telemarketing Agent in San Francisco, CA

    I worked at SD&A Teleservices part-time (less than a year)

    Pros

    --140 calls in 4 hrs with 1 'sale' per hour gets you in shape for other sales gigs
    -- nice/interesting colleagues
    -- in SF ... I really liked the location near civic center
    -- the show tickets were terrific. I loved every performance I got to attend.

    Cons

    I think 20+ calls to an individual is not productive and I don't blame people for the negative feelings they get from over-calling.

    Management: "you can make over 20/hr at this position" --> reality: I made about $10/hr.

    The campaign felt mismanaged. Mismanaged expectations, mismanaged call priorities, and a fundamental lack for respect of the patrons time/wishes/privacy.

    Advice to ManagementAdvice

    Re-think your business. You are living in the past.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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