SDL Reviews

Updated June 23, 2015
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3.7
Rating Trends
Recommend to a friend
Approve of CEO
SDL Executive Chairman & CEO Mark Lancaster
Mark Lancaster
96 Ratings

Pros
  • Work-life balance is quite good (in 6 reviews)

  • Nice people, atmosphere in the research team is very good with a lot of diverse backgrounds (in 7 reviews)

Cons
  • Serious split between regular workers and upper management - (in 9 reviews)

  • Expected to work incredibly long hours, no rewards (in 8 reviews)

More Pros and Cons

214 Employee Reviews

Sort: Popular Rating Date
  1. A global company with remote employment opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at SDL (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A truly global company with remote employment opportunities

    Cons

    annual planning process is lacking


  2. Software Engg

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Andover, MA
    Current Employee - Anonymous Employee in Andover, MA

    I have been working at SDL full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Truly global company with opportunities.

    Cons

    Some Business Units get more attention

    Advice to Management

    Do not make too many changes

    SDL Response

    Jun 25, 2015CTO

    Just want to thank you for your submission!


  3. Helpful (1)

    Solid company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SDL full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Friendly, helpful colleagues
    Company cares about employees
    Colleagues are professional and knowledgeable about the business
    Your contributions can be recognized and appreciated

    Cons

    Some groups overworked, not enough staff

    SDL Response

    Jun 28, 2015Founder & CEO

    Thank you for feedback,
    feel free to contact me direct or better chat with you manger/managers manager on the not enough staff to work ratio. If this is ongoing we need to look at structure/process
    ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great culture and vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - R&D in Seattle, WA
    Current Employee - R&D in Seattle, WA

    I have been working at SDL

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    SDL has a grand vision to help customers deliver superior digital experiences to their customers through highly innovative customer experience management solutions.

    Cons

    SDL has some BIG competition! The company is also highly geographically dispersed, presenting logistical challenges to collaboration. The company's geographic diversity is also a source of strength.

    Advice to Management

    Continue regular communication to align all aspects of the business to the company's vision.

    SDL Response

    Jun 11, 2015CTO

    Great to read your review submission, thank you for that. I totally agree we need to continue communication to ensure we will remain aligned.


  6. Helpful (3)

    Tough place to work with little compensation, difficult management and poor communication.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at SDL full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers to work with!
    co-worker create great social place.

    Cons

    Company lacks employee promotions and recognitions.
    Management layer is lacking... oblivious to critical business systems/employees work place/welfare.
    Lack or resources utilizations, over working the employees.... modern day sweatshop!
    office politics that hurts business,

    Advice to Management

    Listen and act on what everyone that reports to you say's. Look there for some suggestions.


  7. Strong Vision for Customer Experience Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SDL full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Global presence with great opportunities to work with some of the biggest companies out there.

    Cons

    Career progression can be a little slow.

    Advice to Management

    Invest more in Professional Services.


  8. Helpful (1)

    Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SDL full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exciting, competitive industry. Opportunity to work with clients across various industries. Collaborative spirit, fast-paced and personally fulfilling.

    Cons

    Market position is weak but making a turn for the better, career trajectory can be undefined and opportunities for promotion are rare

    Advice to Management

    Keep fostering open-door policy in terms of employee feedback and advice, follow up on employee feedback surveys to demonstrate actions and improvement

    SDL Response

    Jun 28, 2015Founder & CEO

    Thank you for this, this is really good to hear from the staff

    Mark


  9. Helpful (2)

    Field sales in US. Promising market position, poor execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at SDL

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent comp plan and at the time, competitive product.

    Cons

    Very difficult culture, somewhat condescending toward US employees, very high pressure from sales mgt.

    Advice to Management

    Listen to your customers and tenured field employees.


  10. Awesome place to work!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Boston, MA
    Current Employee - Sales in Boston, MA

    I have been working at SDL full-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    I've been with SDL for a year now. It's a fast paced, fun place to work. The culture, passion of the people, and products are some of the best things about the company. I never used to pay much attention to culture, it always seemed sort of soft and wooly to me but I've come to appreciate how important it is. I'd describe SDL's culture as transparent, driven, one where every employees voice is sought out (very different than many other places), long term focused (so unusual in our industry) and customer focused. People here are passionate about helping customers and colleagues alike. There's a can do, hard charging attitude driven from the top, layered on top of a family atmosphere which means it's great fun as opposed to hard work.

    Cons

    The company is growing and there are growing pains, but the focus on continual improvement is noticed and means they'll get there.

    Advice to Management

    Continue to listen to your teams at all levels of the company, retain the informal non-hierarchical communication and keep investing in your people.


  11. Helpful (5)

    It's a great place to be Global!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at SDL full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good, trustworthy and knowledgeable people, both in leadership and employee roles, many of whom have worked with this company for many years--not just a few months. Excellent product and services vision and strategy that has put SDL in the pole position for Global Customer Experience. Web, knowledge, content, insights and analytics, languages--and the understanding to put it all together. And giving back to the community through the SDL Foundation, and support--no, the active encouragement--of employee's donation of time to worthy causes.

    Cons

    Global company, so you may need to be flexible in working hours. I don't think that's a con, just something to be aware of if you are not used to working in a global environment.

    Advice to Management

    Keep doing what you're doing. All recent results show SDL heading in the right direction!

    SDL Response

    May 27, 2015CTO

    Thank you for the feedback, Happy to read that you acknowledge we are heading towards the right direction, hope you still feel the same as I am only now commenting on your submission. I just got ... More



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