SECURUS Technologies

  www.securustech.net
  www.securustech.net

SECURUS Technologies Reviews

Updated November 30, 2014
Updated November 30, 2014
32 Reviews
2.5
32 Reviews
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Rick Smith
18 Ratings

Employee Reviews

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  1.  

    OK company to work for but could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    Management is very progressive and aggressive in their industry. Management makes good decisions regarding the business direction of the company and how to appeal to customers and potential customers.

    Cons

    Management often makes questionable decisions regarding putting people in management positions. Management also says they care about the people but doesn't do enough for them. Pay is lower than industry (though they claim otherwise). Work-life balance is up to the individual to enforce.

    Advice to ManagementAdvice

    Show you care about employees more and pay like you should...walk the talk!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ok job for field service technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician

    I worked at SECURUS Technologies full-time (more than an year)

    Pros

    very little micro-management, my manager was extremely easy to work with, I was allowed to maintain my own schedule, decent benefits

    Cons

    little advancement opportunity once a field tech reaches a certain level, raises were small compared to my previous experiences with other companies

  3.  

    Do your homework

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Pros

    Pay is average to above average.

    Cons

    I think it is the nature of their business (look into that). The smallest incident escalates rapidly. Lots of shouting.

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  5. 2 people found this helpful  

    dont work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Carrollton, TX
    Former Employee - Supervisor in Carrollton, TX

    I worked at SECURUS Technologies full-time (more than 5 years)

    Pros

    most people are nice, work-life balance pretty good, free parking, bonus paid to all salaried employees

    Cons

    nepotism at its highest, company does not value integrity, doesnt' even know the meaning of "value", must pay to telecommute (if allowed), low pay, extremely high benefit costs, no raises-just cost of living adjustments even though they raise benefit costs after you get a 2% "merit increase", what a joke, executives live in their offices, HR people have conflicts of interest, VPHR lacks ethics and delegates everything, payroll supervisor is mean and rude and treats people very poorly with many complaints yet no one does anything, call center "tied" to desk and can't use bathroom unless on scheduled break, supervisors and managers MUST donate to United Way or be fired/demoted, good ole boys club, CEO will ask if you are a republican, if you get promoted you will most likely not be paid minimum of salary range, excessive customer complaints, little to no training for managers, performance reviews are subjective and don't follow instructions, the positive review on here was written and responded by the same person, i could go on and on, dont say you were not warned

    Advice to ManagementAdvice

    get rid of everyone in human resources and payroll and start over, create and require management training, especially ethics, get out of your office and know who actually earns your bloated paycheck

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Friendly Environement

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Pros

    The overall envionment is very friendly

    Cons

    Due to company size, growth opportunities are limited

  7.  

    Great company if you are seeking a job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Dallas, TX
    Current Employee - Systems Engineer in Dallas, TX

    I have been working at SECURUS Technologies full-time (more than an year)

    Pros

    The company is very solid and have grown tremendously last few years. If you are seeking a job security, this company almost never fire anyone like a government job.

    Cons

    Less than average salary.

    Advice to ManagementAdvice

    Improve work life balance and identify a talents and award them at least at market average compensation.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems in Dallas, TX
    Current Employee - Systems in Dallas, TX

    I have been working at SECURUS Technologies full-time (more than an year)

    Pros

    It's a paycheck but it's a dead end job as far as a career.

    Cons

    This company doesn't know what they are doing in any area. The turn over rate is astronomical because they don't take care of employees which leads to a hand full of upper management/exec's hiring their relatives with higher salaries than anyone else and they don't work and don't know the first thing about what is actually the proper functions of any department. They make it up as they go along which leads to inconsistency's and even more turn over. They have the worst reputation with most recruiters so are now having trouble getting and keeping employee's so Securus HR gets on sites and they are the only ones leaving good reviews. But it keeps their ratings a little higher than 15% low.

    Advice to ManagementAdvice

    You need to stop the favoritism and listen to these reviews because you have major issues and people leave because there are way to may relatives "working" there and way to many politics!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Not a very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scripting in Dallas, TX
    Current Employee - Scripting in Dallas, TX

    I have been working at SECURUS Technologies full-time (more than an year)

    Pros

    Pay is fair but that is the only thing that's fair.

    Cons

    This company hires too many relatives at above others pay that are doing the same job that do not have any idea or qualifications for what they are doing. Management is unethical, unorganized and political. They hire people that are not qualified for the job because they have such a bad reputation with recruiters and can't find or keep good employee's which then forces more work on the good hard working employees which in turns makes them lose the good employees. Managements relatives will be the 1st people to be promoted so that leaves little room for advancement.
    If you do not donate to the United Way you will be demoted or terminated when reviews are done for some other insignificant reason.

    Advice to ManagementAdvice

    Stop hiring your relatives, stop forcing people to donate to YOUR cause and stop hiring incompetent unqualified people just to fill the positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Way too much corporate politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Operations in Dallas, TX
    Former Employee - Director of Operations in Dallas, TX

    I worked at SECURUS Technologies full-time (more than 8 years)

    Pros

    Moved from department to department in leadership roles to fix their problems. This allowed me to learn so much more than I would have had I been stuck in a single department.

    Cons

    Way too much internal politics. Whoever gets the C-level Exec's ear gets their agenda launched was protected even through their incompetance. Ergo, why I was brought into their various departments to clean them up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Pros

    The customer base is great.

    Cons

    Internal processes are very broken. The company is not straight up with customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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