SECURUS Technologies

www.securustech.net
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SECURUS Technologies Reviews

Updated February 26, 2015
Updated February 26, 2015
40 Reviews
2.4
40 Reviews
Rating Trends

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Rick Smith
20 Ratings

Employee Reviews

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  1.  

    I love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Level III in Dallas, TX
    Current Employee - Customer Service Level III in Dallas, TX

    I have been working at SECURUS Technologies full-time (less than a year)

    Pros

    It's soooooo simple and easy! Quick promoting!

    Cons

    customers are rude but everything is good!

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Level II in Carrollton, TX
    Former Employee - Customer Service Level II in Carrollton, TX

    I worked at SECURUS Technologies

    Pros

    Decent pay. Some flexibility in scheduling. If all quotas can be met, job security.

    Cons

    Horrible supervisors and management. I've never been at a job before where I felt bullied by multiple supervisors. Telling management doesn't help much as management doesn't know how to communicate effectively with anyone.

    Advice to ManagementAdvice

    This place was a lot different just a few years ago. Management seemed to actually care and made you feel appreciated. Get back to that. Value your employees and they will be loyal to you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies

    Pros

    Job is secure as long as your doing what your spoked to. It's decent pay and things are constantly changing so it stays interesting.

    Cons

    There are definite issues with professionalism: like finger pointing, manager and HR public relationship, cussing in meetings and favoritism in all teams. Upper management seems to be clueless most of the time. Can be very stressful.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Employees are just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Employee in Houston, TX
    Former Employee - Telecom Employee in Houston, TX

    I worked at SECURUS Technologies full-time (more than a year)

    Pros

    I can't think of any

    Cons

    no room for advancement, no respect for employees or loyalty

    Advice to ManagementAdvice

    Stand up for your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Supervisors Over Everything!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Level I in Carrollton, TX
    Former Employee - Customer Service Level I in Carrollton, TX

    I worked at SECURUS Technologies

    Pros

    Contract workers have 3 days the can schedule time off without being penalized for it.

    Cons

    Irate Customers (Called a B every 3rd call)
    Back to Back calls from irate customers.
    Supervisors discuss employees personal life to other employees.
    No cellphones on desk & No emergency number to give family members or children.
    Only time you can go to restroom is on breaks and lunches (sorry ladies who minces heavily)
    Takes the word of the supervisor, even if it is a lie.
    A lot of ghetto ratchet employees.
    Low wages. $10/hr first 90 days.
    Securus treats their employees like inmates.... literately!

    Advice to ManagementAdvice

    LISTEN TO YOUR EMPLOYEES BEFORE YOU FIRE THEM.... SUPERVISORS LIE!

    Doesn't Recommend
    No opinion of CEO
  7.  

    Difficult for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Carrollton, TX
    Current Employee - Customer Service Representative in Carrollton, TX

    I have been working at SECURUS Technologies

    Pros

    The people are great working so hard for such a difficult job.

    Cons

    They're all about the company and could care less about their employees. They don't trust their employees. And the worst is the minute by minute timing lead to running everywhere.

    Advice to ManagementAdvice

    They need to understand that we're human, and that it's ridiculous to time everything down to the minute. They also need to implement a type of recognition for their call center employees. These people are the first line of business, yet there is no "Thank Yous," or anything. Also it has an enormous turnover!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    My .02

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time (less than a year)

    Pros

    Relatively small, great employees. The best thing about the company is it's people.

    Cons

    Regimental and paternalistic culture. Does not trust their employees.

    Advice to ManagementAdvice

    Believe that your employees want to do their best and they will meet your expectations.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Not a horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Lubbock, TX
    Former Employee - Field Service Technician in Lubbock, TX

    I worked at SECURUS Technologies full-time (more than a year)

    Pros

    freedom to make and maintain my own schedule
    no micro-management in the group I worked for
    I was able easily get approved for vacation time when needed

    Cons

    very short ceiling for a field technician, I was almost maxed out at tech level 2 after 2 years
    had to wait an entire year before getting any type of raise
    employee benefits were sub-par in my opinion

    Advice to ManagementAdvice

    treat the field techs better, because without them your company is going nowhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    OK company to work for but could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    Management is very progressive and aggressive in their industry. Management makes good decisions regarding the business direction of the company and how to appeal to customers and potential customers.

    Cons

    Management often makes questionable decisions regarding putting people in management positions. Management also says they care about the people but doesn't do enough for them. Pay is lower than industry (though they claim otherwise). Work-life balance is up to the individual to enforce.

    Advice to ManagementAdvice

    Show you care about employees more and pay like you should...walk the talk!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Ok job for field service technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician

    I worked at SECURUS Technologies full-time (more than a year)

    Pros

    very little micro-management, my manager was extremely easy to work with, I was allowed to maintain my own schedule, decent benefits

    Cons

    little advancement opportunity once a field tech reaches a certain level, raises were small compared to my previous experiences with other companies

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