SECURUS Technologies Reviews

Updated June 27, 2015
45 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.1
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Rick Smith
22 Ratings

45 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (3)

    HelpDesk Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Location is good, and the facility works well

    Cons

    No Training, pay is really bad

    Advice to Management

    Raise the pay and offer on the job training


  2. Helpful (5)

    RUN FROM THIS COMPANY!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Dallas, TX
    Current Employee - Sales Engineer in Dallas, TX

    I have been working at SECURUS Technologies full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A paycheck. Nothing more.

    Cons

    This is a dirty company in a dirty business. This company profits on the misery of poor people, disproportionately black and Hispanic. Black people who work here are the ultimate Uncle Toms.

    Advice to Management

    Why won't you join the BBB? Are you afraid of what folks might say that others can hear?


  3. Helpful (3)

    I love to hate you!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at SECURUS Technologies full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Unique industry and eye opening into the world of law enforcement, post arrest, and post sentencing.

    Cons

    Narcissistic Executive Council, power hungry Directors, powerless managers and supervisors. Poor methods of gaining good feedback from non-management because fear of retaliation. Don'T believe me? Ask the 10 plus year vets of the company that were pushed out. If you choose to leave the company, you are marked ineligible for rehire even if you leave on good terms. Only leaving to serve in the armed forces will allow you to have HR mark your file as "rehireable". Therefore giving 2 weeks notice does you no good.

    Advice to Management

    The only thing you need to change is EVERYTHING! However I don't see that happening. The executive management is far too pompous to think that they could do anything wrong. They made the company profitable and if they're making money then how could they need to change what they're doing? If fear works for them then they will use it with a smile and somehow sleep at night.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Stifling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The benefits were okay. My peers were easy to work with

    Cons

    Management doesn't get it.... The pay isn't that great for the worker bees..... Professional growth is frowned upon, unless you are in the good ole'boy crew...... I was frequently cursed and yelled at..... There are a lot of unqualified people in decision making positions..... Nepotism is rampant

    Advice to Management

    Hire qualified people and create a career progression program. Look into paying your worker bees market rates.


  6. Helpful (3)

    Installation Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at SECURUS Technologies (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pros is the training that is offered. The company has invested alot for good training.

    Cons

    The executive teams are clueless on what is going on with their management teams.

    Advice to Management

    Advice to management please show real value in your employees. The good ole boy system is abolished.


  7. Helpful (3)

    IT Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    It's a paycheck. I can't really offer any pros as with working here with people that don't know what they are doing, you will shoot yourself in the foot on future careers..

    Cons

    IT Management hires their uneducated 17 YO children at 17.00 an hour. There is so much nepotism within ALL management including the CEO's kids.

    Advice to Management

    Advice to the board actually. FIRE ALL OF MANAGEMENT AND GET NEW PEOPLE THAT ACTUALLY WORK AND DON'T HIRE THIER KIDS WITH EXORBITANT SALARIES.


  8. Helpful (1)

    Not a bad place to work at. Employees are given a chance at trying new technologies. Friendly environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people , good knowledgeable and fun loving team members. Salary is ok

    Cons

    Resource crunch, some bad decisions by upper management

    Advice to Management

    Trust your own employees and treat them better


  9. Helpful (3)

    It is what it is

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Level II in Carrollton, TX
    Former Employee - Customer Service Level II in Carrollton, TX

    I worked at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay. Some flexibility in scheduling. If all quotas can be met, job security.

    Cons

    Horrible supervisors and management. I've never been at a job before where I felt bullied by multiple supervisors. Telling management doesn't help much as management doesn't know how to communicate effectively with anyone.

    Advice to Management

    This place was a lot different just a few years ago. Management seemed to actually care and made you feel appreciated. Get back to that. Value your employees and they will be loyal to you.


  10. I love it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Level III in Dallas, TX
    Current Employee - Customer Service Level III in Dallas, TX

    I have been working at SECURUS Technologies full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's soooooo simple and easy! Quick promoting!

    Cons

    customers are rude but everything is good!

    Advice to Management

    n/a


  11. Helpful (2)

    Could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Job is secure as long as your doing what your spoked to. It's decent pay and things are constantly changing so it stays interesting.

    Cons

    There are definite issues with professionalism: like finger pointing, manager and HR public relationship, cussing in meetings and favoritism in all teams. Upper management seems to be clueless most of the time. Can be very stressful.



Showing 45 of 45 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.