SECURUS Technologies

  www.securustech.net
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SECURUS Technologies Reviews

Updated July 21, 2014
Updated July 21, 2014
29 Reviews

2.4
29 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Rick Smith
17 Ratings

Employee Reviews

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  1.  

    Friendly Environement

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The overall envionment is very friendly

    Cons

    Due to company size, growth opportunities are limited

  2.  

    Great company if you are seeking a job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Dallas, TX
    Current Employee - Systems Engineer in Dallas, TX

    Pros

    The company is very solid and have grown tremendously last few years. If you are seeking a job security, this company almost never fire anyone like a government job.

    Cons

    Less than average salary.

    Advice to ManagementAdvice

    Improve work life balance and identify a talents and award them at least at market average compensation.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems  in  Dallas, TX
    Current Employee - Systems in Dallas, TX

    Pros

    It's a paycheck but it's a dead end job as far as a career.

    Cons

    This company doesn't know what they are doing in any area. The turn over rate is astronomical because they don't take care of employees which leads to a hand full of upper management/exec's hiring their relatives with higher salaries than anyone else and they don't work and don't know the first thing about what is actually the proper functions of any department. They make it up as they go along which leads to inconsistency's and even more turn over. They have the worst reputation with most recruiters so are now having trouble getting and keeping employee's so Securus HR gets on sites and they are the only ones leaving good reviews. But it keeps their ratings a little higher than 15% low.

    Advice to ManagementAdvice

    You need to stop the favoritism and listen to these reviews because you have major issues and people leave because there are way to may relatives "working" there and way to many politics!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not a very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scripting  in  Dallas, TX
    Current Employee - Scripting in Dallas, TX

    Pros

    Pay is fair but that is the only thing that's fair.

    Cons

    This company hires too many relatives at above others pay that are doing the same job that do not have any idea or qualifications for what they are doing. Management is unethical, unorganized and political. They hire people that are not qualified for the job because they have such a bad reputation with recruiters and can't find or keep good employee's which then forces more work on the good hard working employees which in turns makes them lose the good employees. Managements relatives will be the 1st people to be promoted so that leaves little room for advancement.
    If you do not donate to the United Way you will be demoted or terminated when reviews are done for some other insignificant reason.

    Advice to ManagementAdvice

    Stop hiring your relatives, stop forcing people to donate to YOUR cause and stop hiring incompetent unqualified people just to fill the positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Way too much corporate politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Operations  in  Dallas, TX
    Former Employee - Director of Operations in Dallas, TX

    Pros

    Moved from department to department in leadership roles to fix their problems. This allowed me to learn so much more than I would have had I been stuck in a single department.

    Cons

    Way too much internal politics. Whoever gets the C-level Exec's ear gets their agenda launched was protected even through their incompetance. Ergo, why I was brought into their various departments to clean them up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The customer base is great.

    Cons

    Internal processes are very broken. The company is not straight up with customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Out with the old, in with the new...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager  in  Dallas, TX
    Former Employee - Senior Product Manager in Dallas, TX

    Pros

    Replacing the former leadership team was a good move for this company, allowing it move from trying to do everything to a more focused approach at product management.

    Cons

    Not much opportunity to move up in the food chain

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Steady improvements and interesting technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    Pros

    Securus sells products that use leverage emerging technologies. The company holds lots of patents and rewards new, patentable ideas. Securus has recently acquired other technology firms and more acquisitions seem likely. The company has a history of poor program management but that is improving.

    Cons

    Overemphasis on dollars over customer experience
    Heavy pressure to work overtime
    Some culture of micromanagement
    Long tenures limits promotion opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company who's looking to promote great talent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    Pros

    Securus is a very stable, growing company. Acquiring companies so that we can provide addition products to our customers. An awesome perk is that Securus has paid out bonus payments every quarter for over 6 years! It's an all-for-1; 1-for-all company. If the associates don't receive their bonuses, neither does the Executive team. Securus has also increased its' internal promotions by 51% from 2012 to 2013!!! Lots of Career Pathing Opportunities!

    Cons

    The rapid growth pace would be a con to some degree. Securus is additioning additional resources to make up for the added workloads.

    Advice to ManagementAdvice

    Thank you for the recognition programs, monthly associate events, fun emails, and for supporting the associates.

    Recommends
    Positive Outlook
    Approves of CEO

    SECURUS Technologies Response

    Mar 6, 2014Recruiting Supervisor

    Thank you for the kind words about Securus. We have focused on increasing associate morale by adding recognition programs, creating an internal interview process, additional training opportunities ... More

  11. 2 people found this helpful  

    Not Recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX

    Pros

    growing company, nice people, good location,

    Cons

    Management MUST donate to the United Way to continue employment or face termination or demotion, unethical behavior, you must take a paycut to telecommute, executives do not interact with low level employees, does not have a corporate training department so you get very little training, HR at my location does unethical things, if you are related to the CEO you will be promoted often, even without the skills

    Advice to ManagementAdvice

    Get out of your offices and know who is working hard for YOUR bonus.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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