SECURUS Technologies Reviews

Updated April 1, 2015
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2.6
40 Reviews
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Rick Smith
18 Ratings

Employee Reviews

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  1. HelpDesk Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Location is good, and the facility works well

    Cons

    No Training, pay is really bad

    Advice to Management

    Raise the pay and offer on the job training

  2. Not a bad place to work at. Employees are given a chance at trying new technologies. Friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people , good knowledgeable and fun loving team members. Salary is ok

    Cons

    Resource crunch, some bad decisions by upper management

    Advice to Management

    Trust your own employees and treat them better

  3. Helpful (1)

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Level II in Carrollton, TX
    Former Employee - Customer Service Level II in Carrollton, TX

    I worked at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay. Some flexibility in scheduling. If all quotas can be met, job security.

    Cons

    Horrible supervisors and management. I've never been at a job before where I felt bullied by multiple supervisors. Telling management doesn't help much as management doesn't know how to communicate effectively with anyone.

    Advice to Management

    This place was a lot different just a few years ago. Management seemed to actually care and made you feel appreciated. Get back to that. Value your employees and they will be loyal to you.

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  5. I love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Level III in Dallas, TX
    Current Employee - Customer Service Level III in Dallas, TX

    I have been working at SECURUS Technologies full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's soooooo simple and easy! Quick promoting!

    Cons

    customers are rude but everything is good!

    Advice to Management

    n/a

  6. Helpful (1)

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Job is secure as long as your doing what your spoked to. It's decent pay and things are constantly changing so it stays interesting.

    Cons

    There are definite issues with professionalism: like finger pointing, manager and HR public relationship, cussing in meetings and favoritism in all teams. Upper management seems to be clueless most of the time. Can be very stressful.

  7. Helpful (1)

    Employees are just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Employee in Houston, TX
    Former Employee - Telecom Employee in Houston, TX

    I worked at SECURUS Technologies full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I can't think of any

    Cons

    no room for advancement, no respect for employees or loyalty

    Advice to Management

    Stand up for your employees

  8. Helpful (1)

    My .02

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Relatively small, great employees. The best thing about the company is it's people.

    Cons

    Regimental and paternalistic culture. Does not trust their employees.

    Advice to Management

    Believe that your employees want to do their best and they will meet your expectations.

  9. Supervisors Over Everything!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Level I in Carrollton, TX
    Former Employee - Customer Service Level I in Carrollton, TX

    I worked at SECURUS Technologies

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Contract workers have 3 days the can schedule time off without being penalized for it.

    Cons

    Irate Customers (Called a B every 3rd call)
    Back to Back calls from irate customers.
    Supervisors discuss employees personal life to other employees.
    No cellphones on desk & No emergency number to give family members or children.
    Only time you can go to restroom is on breaks and lunches (sorry ladies who minces heavily)
    Takes the word of the supervisor, even if it is a lie.
    A lot of ghetto ratchet employees.
    Low wages. $10/hr first 90 days.
    Securus treats their employees like inmates.... literately!

    Advice to Management

    LISTEN TO YOUR EMPLOYEES BEFORE YOU FIRE THEM.... SUPERVISORS LIE!

  10. Helpful (1)

    Not a horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Lubbock, TX
    Former Employee - Field Service Technician in Lubbock, TX

    I worked at SECURUS Technologies full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    freedom to make and maintain my own schedule
    no micro-management in the group I worked for
    I was able easily get approved for vacation time when needed

    Cons

    very short ceiling for a field technician, I was almost maxed out at tech level 2 after 2 years
    had to wait an entire year before getting any type of raise
    employee benefits were sub-par in my opinion

    Advice to Management

    treat the field techs better, because without them your company is going nowhere.

  11. Difficult for sure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Carrollton, TX
    Current Employee - Customer Service Representative in Carrollton, TX

    I have been working at SECURUS Technologies

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people are great working so hard for such a difficult job.

    Cons

    They're all about the company and could care less about their employees. They don't trust their employees. And the worst is the minute by minute timing lead to running everywhere.

    Advice to Management

    They need to understand that we're human, and that it's ridiculous to time everything down to the minute. They also need to implement a type of recognition for their call center employees. These people are the first line of business, yet there is no "Thank Yous," or anything. Also it has an enormous turnover!

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