SERENA Software

www.serena.com
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SERENA Software Reviews in Redwood City, CA

10 Reviews
3.1
10 Reviews
Rating Trends

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Greg Hughes
10 Ratings

Review Highlights

Pros
  • They appreciate a work life balance and family time is respected (in 11 reviews)

  • work from home office or office (in 8 reviews)


Cons
  • No salary increases for several years (in 5 reviews)

  • Upper management is clueless and does nothing to help overworked staff (in 7 reviews)

More Highlights

10 Employee Reviews Back to all Reviews

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  1.  

    Very good working environment, short notice travel is sometimes required, good manage..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Consultant in Redwood City, CA
    Current Employee - Staff Consultant in Redwood City, CA

    I have been working at SERENA Software full-time (more than a year)

    Pros

    Solid software products, great product support and knowledgable consultants

    Cons

    Management changes strategy every year, alot of software products have been added to portfolio through acquiring different companies - thus product suite may overlap functionality and/or lack standardization

    Advice to ManagementAdvice

    Invest more efforts in standardizing internal processes on delivering to clients.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    no growth, no vision, no passion, no innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at SERENA Software full-time (more than 5 years)

    Pros

    -generally a good group of people (though folks under 30 will feel like children among the rest of the company, which is predominantly 45+)
    -very good work/life balance - no OT, rarely if ever have to take work home

    Cons

    -lousy benefits package
    -no perks
    -executive staff has no vision/passion
    -revolving door of CEOs
    -boring product line
    -no path for growth
    -performance reviews are perfunctory not beneficial/constructive

    Advice to ManagementAdvice

    figure out a business strategy and stick to it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Relatively bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Redwood City, CA
    Former Employee - Manager in Redwood City, CA

    I worked at SERENA Software full-time (more than 3 years)

    Pros

    - good office
    - IT staff is really responsive
    - compensation is OK though the benefits package get worse every year
    - Some of the employees know what they are doing

    Cons

    - failing business model
    - failing product strategy - "old" products maintenance revenue is dropping dramatically and have little to no new sales, as there are much better open source alternatives, the "new" products are joke
    - the overall quality of products and customer satisfaction is awful, some of the customers are in constant escalation mode - it takes over 50 support tickets and multiple escalation to get a problem solved for 6 months-1 year period.
    - overall atmosphere of politics and backstabbing, multiple changes in senior leadership in the last 4 years.
    - total lack of accountability and measurement of success. promotions are considered on a "who is on my side" method
    - more directors and VPs than developers
    - due to the 7 wave of layoffs in the last 4 years there is serious lack of deep technical expertise

    Advice to ManagementAdvice

    - people that are in charge for product strategies should get a new career far away from this field
    - sluggish and inefficient process and internal tools
    - make good products, that the users will like

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer in Redwood City, CA
    Former Employee - Senior Software Engineer in Redwood City, CA

    I worked at SERENA Software

    Pros

    Great work culture
    Good Compensation
    Cool life

    Cons

    No Company party
    Little old fashioned

    Advice to ManagementAdvice

    Become a young Company

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    good company,excelent technology with terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Enterprise Sales Representative in Redwood City, CA
    Former Employee - Enterprise Sales Representative in Redwood City, CA

    I worked at SERENA Software

    Pros

    nice technology both mainframe and distributed environment
    been around more than 30 years with loyal customers
    large global customer base

    Cons

    ibm, ca and free software huge competition
    poor management
    lack of long term enterprise direction

    Advice to ManagementAdvice

    john nugent will soon learn to respect hardworking people and not treat them as disposable assets. After to much bla, bla, bla, this q1 was even worse than the previous year (in the middle of the worst financial crisis).

    Doesn't Recommend
    No opinion of CEO
  7.  

    It has changed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at SERENA Software

    Pros

    A lot of great people still work there. Not sure what keeps them there. Under Jeremy Burton, there was respect for employees. In return, employees worked hard trying to market, sell, and implement inferior products.

    Cons

    Products are sub-par and product strategy constantly changing. Current CEO (Nugent) has no respect for employees..wants "yes men". Classic case of "emperor has no clothes".

    Advice to ManagementAdvice

    Treat your employees with respect. There are a lot of great employees that have kept the place afloat. Figure out who they are before you lose them all.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Don't go there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA

    I have been working at SERENA Software

    Pros

    Work from Home permitted sometime
    Some people are nice

    Cons

    After laying off people constantly for one year, this company is extremely under-staffed. However mgmt refuse to recognize this fact and want their employees to work hard while getting no real benefit (no bonus, no stock options, constantly working 12+ hours a day).

    And many good people were let go because they didn't get along with the view of sr. mgmt.

    Advice to ManagementAdvice

    Hire more people if you want to get the job done, rather than setting unrealistic goals for the remaining team.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Not a good place for engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA

    I have been working at SERENA Software

    Pros

    * Flexible work from home time.
    * Most people are nice.

    Cons

    * No ESPP. No bonus for regular engineers. No stock option for regular engineers. I.e., you are either a manager (with bonus) or director (with options), or an engineer with nothing but salary.
    * When the ends did not meet, layoff was used. For three times in a row.

    Advice to ManagementAdvice

    Many grassroots engineers are here only waiting for the job market getting hotter. Do something before that happens.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Serena software - as cool a place to work as you could imagine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Redwood City, CA
    Current Employee - Senior Manager in Redwood City, CA

    I have been working at SERENA Software

    Pros

    Serena software has morphed from a staid old company using old fashion waterfall development techniques into a vibrant software development company committed to agile development. Management has also redirected our energies into cutting edge technologies like Web 2.0, Mashups and SaaS. It's a fun place to work where I feel like I'm making a difference.

    Serena is committed to community giving. Every quarter we give a day of work to one aspect of the community or another. This has included a beach cleanup day, a day cleaning, painting and refurbishing a boy's and girl's club and a day working with disadvantaged youth.

    Serena is a stable company with a reliable income stream from its existing product base. In today's economy this is very reassuring.

    Management understands that this is a company of people and has demonstrated a committment to its employees.

    Cons

    Because we are private, the opportunities for most employees to participate in stock option plans are limited. On the other hand, who's making money on options nowadays?

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Approves of CEO
  11.  

    Serena: Great for Trendy Web2.0/SaaS Types; Not So Hot for Everyone Else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA
    Current Employee - Senior Software Engineer in Redwood City, CA

    I have been working at SERENA Software

    Pros

    Forging into new markets with new technologies.

    Cons

    Serena's new management has created a culture-divide between the "new, hip Serena" which appear to be invited to stick around and enjoy the benefits of the new Company; and the "old, stodgy Serena" which are obviously being excluded and being enouraged out the door. Reminicent of when Steve Jobs treated the Mac team as demi-gods and the rest of Apple Computers as lepers.

    Advice to ManagementAdvice

    The unrealized potential of the "New Serena" does not warrant the exclusionary treatment of the "old, yet proven, Serena." Provide avenues for those that helped build the Company who wish to make new contributions to transition to new roles in the new Company...don't close the door on them, there are numerous ways you could find to open new doors.

    No opinion of CEO

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