SERENA Software Reviews

Updated June 17, 2015
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134 Employee Reviews

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  1. Helpful (1)

    Great team of hardworking people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hillsboro, OR
    Current Employee - Anonymous Employee in Hillsboro, OR

    I have been working at SERENA Software full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours, benefits, bonus plan

    Cons

    Middle-Management is not solid in all areas


  2. Helpful (1)

    Serena is relaunching and growing into a very exciting space

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hillsboro, OR
    Current Employee - Anonymous Employee in Hillsboro, OR

    I have been working at SERENA Software full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company is really changing under Greg Hughes leadership
    Release Management for large IT organizations is an emerging space that getting hot.
    Last year revenue and profit were over expectations.

    Cons

    Weak marketing but its growing
    Can be big and slow to move


  3. Helpful (3)

    Many great people, no direction, mismanaged into the ground.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SERENA Software full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many individual teams doing excellent work purely for the joy of working together. Collaborative energy is sometimes very strong and motivating.

    Cons

    Absolutely miserable serious of fits and starts, wracked by expensive indecision and failed attempts to create new markets out of thin air. Vaporware at its absolute worst, with nothing to offer new customers.

    Advice to Management

    Sell off the mainstream and SCM lines to folks who will have a clue what to do with them. Put the too-little too-late deployment & SBM offerings to rest. Let Serena go.


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  5. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SERENA Software full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people, leading products and technology.

    Cons

    Weak marketing, penetration in market niches.


  6. Awesome place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SERENA Software full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. People are outstanding
    2. CEO listens well, introduced clear focus
    3. Huge opportunity to lead in DevOps

    Cons

    1. Does not capitalize enough on the small size it has and is sometimes to slow
    2. Some long-time employees lost flexibility in thinking outside the box

    Advice to Management

    Continue with the clear focus and let's capitalize on the opportunity


  7. Great Place To Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Hillsboro, OR
    Current Employee - Inside Sales Representative in Hillsboro, OR

    I have been working at SERENA Software full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1) The people make this place 2) The flexible work schedules are awesome 3) The people

    Cons

    1) Not a whole lot of room for advancement but great place to work.

    Advice to Management

    Continue to be upfront and honest with your employees.


  8. Helpful (2)

    Had promise - failed to execute

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SERENA Software full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Most of the people were friendly. Culturally, it was a nice place to work. Employees from different departments were usually willing to help colleagues when called upon.

    Cons

    Executive management never could focus on any one thing and do it well. Over the years, Serena acquired and/or built a number of companies and technologies, only to let them wither on the vine (software change management, ITSM, workflow/BPM, PPM, content management, etc). They tried to sell a vision of orchestrating IT across the boards, but customers were more interested in buying products that solved specific problems than in taking on the challenge of integrating their entire IT department. Serena would have been better off narrowing the focus to a specific area and becoming the best-in-class provider of solutions in that area.

    Advice to Management

    Sell the company.


  9. Helpful (3)

    Challenging at time over the past 16 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Hillsboro, OR
    Current Employee - N/A in Hillsboro, OR

    I have been working at SERENA Software full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people company focused on work/life balance and people are people not machines or work horses.

    New CEO is good listener. Employees have a voice and input is respected bottom up (which is a nice change from large, corporate environments.

    Cons

    Top Down communication (exec to staff) is poor and lots of time wasted on repeating work because no one knows who is doing what. Too much work done in a vacuum.

    Company has been downsizing for several years and is now up for sale - so longevity and job security are nil. Zero investment into employee training and skills development

    Advice to Management

    No comment


  10. My stay at Serena was short but nevertheless full of fun and excitement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in San Mateo, CA
    Former Employee - Software Developer in San Mateo, CA

    I worked at SERENA Software full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I would like to thank each and every one of you for showing me something new, challenging me and helping me ship software. Above all, I am glad I had the chance to meet so many smart and fun people.

    Cons

    Too many projects going at one time and not enough time in the day to get it all done.

    Advice to Management

    You really need to listen to your folks and make sure they have the tools, time and means to be successful.


  11. Helpful (1)

    Our time is now!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Leader in San Mateo, CA
    Current Employee - Product Leader in San Mateo, CA

    I have been working at SERENA Software full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The industry focus on Release Management has never been greater. The legacy and leadership that Serena provides in this market place is unparalleled. Never, in Serena's 30+ years of legendary history, have the forces of the market and the capabilities of the technology been better matched.

    Serena is uniquely placed to enfold and embrace client processes and existing technology. Competitors must rip-and-replace which is painful and risky.

    Within the next 18 to 24 months Serena will be the must have, the first and only choice for every organization addressing Enterprise Release Management. And that is every organization.

    Cons

    Serena is incredibly customer focused. The support team are recognized as best-in-class. The technical sales team are very talented and can make Serena solutions match customer needs in the field consistently.

    However the focus on the employee is not always there but the company does recognize exceptional customer centric contributions consistently.

    Advice to Management

    Time to exploit this incredible opportunity of time and technology and own this market.



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