SHI International Reviews

Updated March 24, 2015
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2.9
33 Reviews
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SHI International President and CEO Thai Lee
Thai Lee
98 Ratings

33 Employee Reviews

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  1. 1 person found this helpful

    It was a great company to start off your career after college in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    You're in the heart of Austin
    Great co-workers and bosses
    tons of vendor trainings w/ companies like HP, Dell, EMC and VMware
    You eventually become a sales wizard after learning how to cold call

    Cons

    Very high turnover rate
    all the management turnover in one year in my department
    The call matrix is too much a times
    sometimes there are not enough hours in the day

    Advice to ManagementAdvice

    I understand that SHI is growing really fast but it needs to adapt to the growing pains that are occurring within the company. Cheers!

    Recommends
    Positive Outlook
    Approves of CEO
  2. Lots of opportunity and hard work available but still treated like a new employee with very little flexibility/autonomy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Great earning potential and growth but only one career path which is up to management.

    Cons

    No matter how hard you work or how far you exceed your goals, proven IAE's are still managed the same as new IAEs despite leadership's claims to do otherwise. Tenured IAE's who exceed quota should have more flexibility and autonomy. Micromanaging is poor leadership and will push away your best employees. If you have to tell people to do their job and micromanage you're probably not hiring the right people. At the very least proven IAE's shouldn't be held to the same metrics as ones who aren't performing. Sr ISAMs are allowed to work from home one day a week- IAE's should be given this same option. Flexibility and mobility is the future of our jobs and something people are looking for- again something to consider if you want to retain the right kind of employees. Trust in general for employees actually makes people want to work harder as opposed to constantly questioning employees for example need to come in a little late or leave a little early for a Dr.s appt a couple times a YEAR. Why are employees being treated like they are 12 years old and can't make adult decisions? This says a lot about the culture at SHI. Even if leadership was to blame that on the particular manager you're still training or encouraging your manager to manage in such a way and haven't communicated a better way of leading in the organization. These are some huge fundamentals to making SHI a more long term place to work and decrease turnover. Reward reps that produce to keep them around.

    Advice to ManagementAdvice

    Listen to everything mentioned above and other reviews lay off the micromanaging and just hire the right people. Create more of an adult workplace and less of a frat house.

    No opinion of CEO
  3. Great out of college experience, but be warned.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time (more than a year)

    Pros

    - You will learn sales and be able to absolutely succeed in any future sales jobs.
    - High job security if you work hard (not a meat grinder sales company)

    Cons

    *Painful watching less strategic and less hard working colleagues being handed entire books of business. This happens quite a bit and can be massively discouraging watching people who work half as hard as you handed the best accounts!*

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Great conpany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Good people nice environment good lunches

    Cons

    A lot of turnaround, at the top level

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Good culture, good compensation if you are smart and willing to work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Inside Account Executive in Austin, TX
    Current Employee - Senior Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Good compensation if you're smart and willing to work hard. There are definitely a lot of reps that will not make it at SHI - some for lack of effort, some for lack of talent. The job is not easy, but it's do-able and if you can cut it you can make a lot of money.

    Cons

    Rapid growth = growing pains, but there's also a lot of opportunity for advancement. Cold calling can be mundane, and make no mistake about it, this job is all cold calling in the beginning, but as you cultivate your business the cold calling will minimize and it's more about maintaining relationships. SHI throws A LOT at you, the mission can feel confused and distracted at times.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful

    Great Company! Great learning experience! You can make serious coin if you work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Account Manager in Austin, TX
    Former Employee - Senior Inside Sales Account Manager in Austin, TX

    I worked at SHI International full-time (more than 3 years)

    Pros

    Young Fun Culture, Technology Centric, Opportunity to make really good money and sweet rewards(aka SPIFFs),

    Cons

    Inside Role can lead to burn-out if not careful
    Advancement to outside role in Austin can be slim, better chances if you move outside of Texas

    Advice to ManagementAdvice

    Culture is King, keep the culture!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful

    You can polish a turd, but it's still a turd...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX

    I worked at SHI International full-time (more than a year)

    Pros

    If you are single, you might hook up with a coworker at one of the company sponsored events (they have offsite events usually on W. 6th that involve free alcohol). This place is a meat market: they intentionally hire good looking ladies. "Sex sells" ?

    Cons

    1. Nonexistent training (Not one technical sales support or salesperson possesses even a Network+ certification).
    2. Industry standards and best practices are not practiced or adhered to (only a matter of time until we hear about customer data being stolen or leaked from this company).
    3. Agree with another review "Diligent effort is not rewarded": favoritism is clearly seen throughout promotions, assigning book of business, and what some employees are allowed to get away with.
    4. Unreasonable expectations: 50 dials per day required in the Inside Account Executive position. 50 calls x 5 minutes per call (speak to secretary, leave voice-mail, annotate account in CRM) = 4.16 hours per day... on top of this you are then expected to create quotes, handle purchase orders, attend numerous pointless meetings.
    5. People are promoted and demoted without rhyme or reason (Multiple managers have been promoted to director positions, and then demoted within 6 months. How does this help drive productivity?)

    Advice to ManagementAdvice

    Hire the right people for the right positions.
    Focus on quality of work rather than quantity of dials.
    Train your people! Makes sense for salespeople to have some knowledge about what they are selling.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful

    Honest review of SHI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International

    Pros

    - Great co-workers. Everyone bans together because everyone is in the same drinking boat.
    - Free food. Catered meals twice a week.
    -Great experience. This is the biggest PRO. You will become so marketable in the IT industry. Be prepared to game your LinkedIn inbox to be flooded with recruiters requesting phone interviews.

    Cons

    Too many to list.

    -Management. It really depends on who you get as a manager but it all likelihood you will get an inexperienced manager. My manager was an unproven sales rep that had no leadership skills nor the people skills to lead a team.

    -College/unprofessional workplace. Be prepared for a very unprofessional workplace. Very distasteful sales floor.

    -Micromanaging. The metrics do not make any sense at SHI. The management does not really take in consideration of the workload that we do on a daily basis. The only thing management care about is themselves.

    -Culture. The morale on the floor is at an all time low when I left. As SHI grew, IT started to become everything that upper management said it wouldn't be. I would have to blame upper management on this one.

    -Work/life balance. Is non-existent. It's frown upon to take any vacation or PTO. If you are lucky to get days off, your manager will constantly demand tasks out of you to make sure you are thinking off work while you are out of the office. You are also expected to work after hours every day.

    -Sinking ship. SHI is trending downwards on everything hence why a lot of reps are leaving the company.

    Advice to ManagementAdvice

    I would put something here but it would get ignored since upper management does not listen to their reps.

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful

    Lack of respect and micromanaged sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IAE in Austin, TX
    Current Employee - IAE in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    -used to have great start up feel and freedom
    -coworkers are great for making new friends
    -catered lunch by vendors and lots of happy hours
    -if you are a political favorite and are handed good accounts, commission can be lucrative
    -close to downtown

    Cons

    -50 cold calls a day to IT professionals
    -management is a nightmare, has no problem acting like they don't care about turnover because they are simply hiring any recent graduate that applies and replacing those that quit
    -micromanaging, always a new metric to hit/product push= less time to do the job that actually makes you money
    -firing/moving around managers without any transparency
    -sales team keeps on increasing but support roles are not
    -college-esque culture has creeped all the way up to management style
    -Live and die by the 8-5...150% to quota? SIT DOWN AND GET TO WORK

    Advice to ManagementAdvice

    Catered lunches doesn't equal a good working environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. LOVE IT HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (less than a year)

    Pros

    great company culture, lunch is catered almost every day, everyone is happy, great friends.

    Cons

    cold calling is hard sometimes

    Advice to ManagementAdvice

    higher the base pay

    Recommends
    Positive Outlook
    Approves of CEO

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