SHI International Reviews in Piscataway, NJ

110 Reviews
3.5
110 Reviews
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SHI International President and CEO Thai Lee
Thai Lee
81 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Highlights

7 Employee Reviews Back to all reviews

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  1.  

    Not sure they can keep going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Piscataway, NJ
    Current Employee - Account Executive in Piscataway, NJ

    I have been working at SHI International full-time (more than an year)

    Pros

    Newer location. Young environment. Great place to get exposure to all IT vendors.

    Cons

    It seems like everyone gets a manager or director title with little regard to actual experience. Seems like too many chiefs and not enough indians actually bringing in business. Poor direction from company on five year plan to stay relevant in industry.

    Advice to ManagementAdvice

    Focus on bringing in talent that will help find new business. The software industry is changing and relying on Microsoft too heavily is not a smart play. Better to stay lean than have too much middle management with no real experience of closing business.

    Negative Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Decent place to start out... but do not plan on spending a career there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager in Piscataway, NJ
    Former Employee - Inside Sales Account Manager in Piscataway, NJ

    I worked at SHI International full-time (more than an year)

    Pros

    SHI does give employees a lot of responsibility and you will learn a lot there. The new facility is very nice and has a gym, cafe, and nurses office. Benefits are very good and they are pretty flexible with time off. If you get VERY lucky and get paired up with a good AE you might do alright for yourself. Great employees, most are very friendly and you can expect to make plenty friends. You are not expected to cold call (or not often anyway).

    Cons

    To reiterate what’s been said, the environment is very political and the salaries are not good. When you start you will want to work hard and give 110% but I can guarantee you that your hard work will go unnoticed. Your best bet is to be mediocre; don't kill yourself, but consider brown nosing. The extra sweat and stress will not be recognized, but feel free to find out for yourself. Management is completely out of touch. Not a single manager has any real IT knowledge; most people in sales do not either. Customers expect technical help and the sales people (mostly Lib. Art majors from Rutgers) are left on the hook. Management uses a "churn and burn" mentality and does not make any effort to retain good employees. Raises as extremely meager and the top performers do not get anything special (expect $1-2k in sales). Don't expect a holiday bonus ($100).

    A good place to start out... but don't plan to stay and DON'T make yourself crazy trying to go above and beyond. Expect to place 15-20 orders a day and send out around 15 quotes. You are truly just a number at SHI. Entering orders is somehow a huge pain in the neck... As with any sales job, it can be rather stressful and customers are often all too happy to string you up for a simple error. There are monthly sales numbers and you will be chastised if your numbers are low; something you often have no control over. Stress from work will find itself into your private life. God help you when you start having to deal with returns... the whole process is terribly mismanaged and a huge headache.

    Advice to ManagementAdvice

    Consider promoting people who actually know IT and have certs or experience. Maybe recognize those who put in the extra work? Dump the whole "culture of diversity" women & minority owned business" non-sense; its not the 1990's anymore, promote based on merit.

    Doesn't Recommend
    Neutral Outlook
  3. 4 people found this helpful  

    An all around waste of a year of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ

    I worked at SHI International

    Pros

    They have a decent benefits package and the work is easy

    Cons

    The work is so easy your presence is almost irrelevant. This is a high turnover company that does not reward initiative, and the only way to get a higher position. They higher college graduates to do work that could be effectively done with a better computer system supported by actual customer service representatives.

    Advice to ManagementAdvice

    Seriously evaluate your business processes and systems. It is unbelievable that a company run so inefficiently can survive in this market.

    Doesn't Recommend
    No opinion of CEO
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  5. 4 people found this helpful  

    Used to be a great company, but is rapidly losing it's vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Licensing Specialist in Piscataway, NJ
    Current Employee - Licensing Specialist in Piscataway, NJ

    I have been working at SHI International

    Pros

    Excellent health benefits, most of the workers are young and have a sense of camaraderie with each other, micro management usually doesn't happen...you're mostly left on your own to make sure your work gets done,

    Cons

    Pay is TERRIBLE here. Despite what HR tells new workers, their compensation is in no way "competitive." Most employees live in NJ or NYC, where the cost of living is obscene. SHI has refused to adjust to these pressures.
    Promotions are a joke here. Oftentimes people will be offered LESS than what they were making before. Despite HR priding SHI on "career advancement" that does not happen much here anymore. More and more people are being locked into their current position, byt they're afraid to quit because of the current state of the economy. Morale is in the toilet, across all departments.

    Most of the root causes of this can be traced back to our CEO's decision to open up a proxy office in Austin that would strictly handle SMB business. That's all fine and good, but in doing so she brought in people from other companies to run the business and all of them were offered obscene starting packages, while the people who have stayed at the "legacy" SHI have seen nothing but stagnant wages. Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ. All of our perks (holiday bonuses, a holiday party) were killed off to compensate for this, but the Austin office enjoys more perks and bonuses, including a beer cart in the office (100% true).

    Training is usually pretty bad. No one coming into inside sales has any technical experience....almost 100% of the time they are poorly qualified Liberal Arts graduates who cannot find other work. You're mostly left to figure it out on your own. This is not to say that they cannot succeed, but HR increasingly is hiring more and more unqualified candidates with visibly poor work ethics.

    Advice to ManagementAdvice

    Take a long hard look at your departments and don't delude yourself about morale. Morale has not been high since 2008. HR needs to get a reality check and start offering competitive pay, otherwise the people who truly work hard here will be gone the second the economy recovers.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Not a place I would want to make a career at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ

    I worked at SHI International

    Pros

    Medical benefits and job security

    Cons

    No growth potential. Stagnation is a big problem there.

    Advice to ManagementAdvice

    Senior management should have more correspondence with lower level employees. There should be more reason to do good work. Incentives would go far in this place.

    Approves of CEO
  7. 2 people found this helpful  

    Decent entry level job, no career advancement, poor pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Specialist in Piscataway, NJ
    Current Employee - Product Specialist in Piscataway, NJ

    I have been working at SHI International

    Pros

    Good start for an entry level job. Training provided, easy job to get.

    Cons

    The jobs does not give any useful skills to take outside of SHI. They use internal software that no one else use, hence employees don't learn anything valuable to bring out. They treat employees as dispensable assets, does not give equal pay for the same roles. They do not invest in good, loyal workers but try to cut cost by hiring less experienced workers which give poor performance compared to seasoned, more knowledgeable workers.

    Advice to ManagementAdvice

    Invest more in good, loyal workers as they are more seasoned and have more knowledge compare to inexperienced workers. Treating workers as assets and not clerks.

    Disapproves of CEO
  8. 4 people found this helpful  

    Good experience, but don't expect to make a career out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales in Piscataway, NJ
    Current Employee - Inside Sales in Piscataway, NJ

    I have been working at SHI International

    Pros

    They do give decent benefits, and if you need something to put on your resume, it is good experience to list. Also, because of vendor visits and quarterly shows, there are opportunities to win gift certificates or small electronics, and there are plenty of giveaways. We never want for pens, sticky notes, and weird desk nicknacks. Any immediate managers or supervisors are approachable, and easy to talk to. They recently built a kiosk for breakfast and lunch. It's a bit expensive, but convenient, and the food is pretty good.

    Cons

    It is very difficult to move ahead, and if you do receive an offer, it may well be for less than your current job, when you take in commission. Things are changing there, and one SMB sales rep had said that it would have been unthinkable to have a promotion come with a cut in pay. HR is unwilling to negotiate. There is plenty of competition for other positions, as the morale among ISRs is low. Many of us feel as though we are expendable. Higher management is significantly less approachable than immediate managers, and they seem like they are out of touch with the general employees. While it is never stated, the inside sales employees are expected to finish their work, and leave either at their regular time, or when the work is finished-whichever is second. Some of us have worked 12- to 13-hour days.

    Advice to ManagementAdvice

    Take a closer look at the way that your workers are feeling. The employees are feeling lost in the shuffle with the reorganization, and there may well be a mass exodus in the near future.

    Doesn't Recommend
    No opinion of CEO

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