SHI International Reviews

Updated March 24, 2015
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3.1
138 Reviews
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SHI International President and CEO Thai Lee
Thai Lee
97 Ratings

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)

Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    4 people found this helpful

    Great company and coworkers - a place to stay and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ

    I have been working at SHI International full-time (more than 8 years)

    Pros

    The environment is nothing like your typical IT sales company. I've met some of my closest friends at work and really enjoyed my coworkers and managers along my path to a very successful and challenging career. SHI also provides great benefits and job security. The free on-site health clinic, gym, cafe and numerous employee/partner social events make the work environment very satisfying. Plus SHI is one of the few companies out there that continues to put up record sales numbers every year. Great place to work, definitely somewhere that fits into my long-term career goals.

    Cons

    Upper management tends to have poor management skills and not have enough of a connection with what's going on with everyday employees. The company and employees would really benefit from management-level training. Managers should also have more accountability for their actions.

    Advice to ManagementAdvice

    Consider a work from home policy for tenured employees. The work world is becoming increasingly mobile, so employees who are trusted and have proven themselves over time should be allowed to work from home on occasion. Also consider extra vacation time/reward for 10+, 15+ and 20+ employees as a "thank you" for the commitment, dedication and hard work over the years. Milestones like these are not common in the IT industry, and should be rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
  2. I couldn't be happier working at SHI!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive
    Current Employee - Inside Account Executive

    I have been working at SHI International full-time (more than a year)

    Pros

    The internal growth opportunity & the culture!

    Cons

    I have nothing negative to say

    Advice to ManagementAdvice

    Good job! Keep on, keep'in on!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    It was a great company to start off your career after college in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    You're in the heart of Austin
    Great co-workers and bosses
    tons of vendor trainings w/ companies like HP, Dell, EMC and VMware
    You eventually become a sales wizard after learning how to cold call

    Cons

    Very high turnover rate
    all the management turnover in one year in my department
    The call matrix is too much a times
    sometimes there are not enough hours in the day

    Advice to ManagementAdvice

    I understand that SHI is growing really fast but it needs to adapt to the growing pains that are occurring within the company. Cheers!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Lots of opportunity and hard work available but still treated like a new employee with very little flexibility/autonomy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Great earning potential and growth but only one career path which is up to management.

    Cons

    No matter how hard you work or how far you exceed your goals, proven IAE's are still managed the same as new IAEs despite leadership's claims to do otherwise. Tenured IAE's who exceed quota should have more flexibility and autonomy. Micromanaging is poor leadership and will push away your best employees. If you have to tell people to do their job and micromanage you're probably not hiring the right people. At the very least proven IAE's shouldn't be held to the same metrics as ones who aren't performing. Sr ISAMs are allowed to work from home one day a week- IAE's should be given this same option. Flexibility and mobility is the future of our jobs and something people are looking for- again something to consider if you want to retain the right kind of employees. Trust in general for employees actually makes people want to work harder as opposed to constantly questioning employees for example need to come in a little late or leave a little early for a Dr.s appt a couple times a YEAR. Why are employees being treated like they are 12 years old and can't make adult decisions? This says a lot about the culture at SHI. Even if leadership was to blame that on the particular manager you're still training or encouraging your manager to manage in such a way and haven't communicated a better way of leading in the organization. These are some huge fundamentals to making SHI a more long term place to work and decrease turnover. Reward reps that produce to keep them around.

    Advice to ManagementAdvice

    Listen to everything mentioned above and other reviews lay off the micromanaging and just hire the right people. Create more of an adult workplace and less of a frat house.

    No opinion of CEO
  6. Great out of college experience, but be warned.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time (more than a year)

    Pros

    - You will learn sales and be able to absolutely succeed in any future sales jobs.
    - High job security if you work hard (not a meat grinder sales company)

    Cons

    *Painful watching less strategic and less hard working colleagues being handed entire books of business. This happens quite a bit and can be massively discouraging watching people who work half as hard as you handed the best accounts!*

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. volume hardware and software reseller excelling in customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Remote, OR
    Current Employee - Sales in Remote, OR

    I have been working at SHI International full-time (more than a year)

    Pros

    great culture and teamwork.
    benefits OK.
    minority/woman run business can get SHI in the door, especially in govt accounts

    Cons

    re: Sales -- Corp Sales team cannibalizes business from Enterprise AE's.
    Tough for new people, especially in Sales, as established AE's keep accounts they've developed over many years.

    Advice to ManagementAdvice

    make it easier for new people -- especially new people working remotely -- to assimilate -- perhaps by having a mentor program.

    Recommends
    Positive Outlook
  8. Account executive in their public sector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Somerset, NJ
    Current Employee - Account Executive in Somerset, NJ

    I have been working at SHI International (more than 3 years)

    Pros

    Lots of flexibility and potential to make a lot of money

    Cons

    Changing sales structure makes it difficult to work

    Advice to ManagementAdvice

    Be consistent

    Recommends
    Positive Outlook
  9. Great conpany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Good people nice environment good lunches

    Cons

    A lot of turnaround, at the top level

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great job - Low pay for most

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Boston, MA
    Former Employee - Account Executive in Boston, MA

    I worked at SHI International full-time (more than 3 years)

    Pros

    It's a great chance to work in outside sales, the job itself was pleasant for me, lots of resources internally, except technical resources in the field.

    Cons

    No technical resources in the field. Each office of about 15 reps would have 3 people who actually make decent money. Everyone else is a turn and burn employee to bring in accounts for the top dogs. You can become a top dog just have to starve for the first 9-18 months or be lucky/successful right out of the gate. The president of the company out of Austin is a bit on the strange side. He gets involved with each district and employee and acts very erradically to the point of - does he suffer from psychosis? But seriously, does he? My manager was pretty good, but I can make a lot more money elsewhere.

    Advice to ManagementAdvice

    Spread the love! Give people with experience accounts when they come in and they will stay and work harder!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Good culture, good compensation if you are smart and willing to work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Inside Account Executive in Austin, TX
    Current Employee - Senior Inside Account Executive in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    Good compensation if you're smart and willing to work hard. There are definitely a lot of reps that will not make it at SHI - some for lack of effort, some for lack of talent. The job is not easy, but it's do-able and if you can cut it you can make a lot of money.

    Cons

    Rapid growth = growing pains, but there's also a lot of opportunity for advancement. Cold calling can be mundane, and make no mistake about it, this job is all cold calling in the beginning, but as you cultivate your business the cold calling will minimize and it's more about maintaining relationships. SHI throws A LOT at you, the mission can feel confused and distracted at times.

    Recommends
    Neutral Outlook
    Approves of CEO

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