SHI International

  www.shi.com
  www.shi.com

SHI International Reviews

Updated December 18, 2014
Updated December 18, 2014
116 Reviews
3.5
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
85 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good if you just graduated

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SHI International

    Pros

    Great place to make money and learn sales.

    Cons

    Management plays musical chairs all the time. They just hire employees rather than develop the ones they already have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Glorified Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time (less than an year)

    Pros

    SHI provides a young and energetic culture to work in. At times, it may seem like a frat house or club, but that's what makes it fun. Free lunches provided by suppliers!

    Cons

    Competition among co-workers is extremely high. If you expect to survive, you will take your work home and work long extra hours. EXTRA LONG! Managers don't care much! They encourage you to lie and do what ever it takes to reach the person in charge of "IT purchasing" to sell. Unless, you're willing to trade in your soul, I advise you to run for the hills.

    Advice to ManagementAdvice

    Take more time to listen to IAE's needs.

    Doesn't Recommend
    No opinion of CEO
  3. 5 people found this helpful  

    Not recomended.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SHI International

    Pros

    Short commute - saves on gas.

    Cons

    It is made clear through the actions of senior management and the Human Resources department that you don’t matter, you are replaceable, and therefore there is no need to take your concerns seriously. As far the salary, the amount that each position starts at is at the bottom end of the average salary for similar positions at other companies, and raises are few and far between (sometimes non-existent). If it wasn’t for the fact that there are labor laws in this country, you get the feeling this company would be run like a Dickensian workhouse that has employees leaving work at the end of the day with the proverbial soot covering their faces, just in time to return their low wages to the company store in exchange for some bread, and single ply toilet paper.

    The opportunity for career advancement is slim to none, with few jobs being posted internally that do not have very specific requirments such a years of experience in a similar position. Why would you be working in an entry level sales or support position at SHI if you already had the years of experience necessary to do something else entireley? You are more likely to win the lotto jackpot on your birthday, while a unicorn gives you and all your friends high-fives, than make a non-lateral move in the comapny.

    The morale amongst the employees I’ve spoken to is a similar to the crew of a doomed ship, slowly sinking into the unforgiving, brutally cold Atlantic. You need to get out of there as soon as possible, but where else are you going to go? Better Job Island was destroyed in the war, and is now completely uninhabitable.

    Another problem is the distinct frat house culture surrounding the just out of college 22-year-olds, who are placated by the free lunches bought for them by vendors in a misguided attempt to encourage the sale of their products. This kind of behavior seems to be encouraged, rather than looked down upon. Ping Pong tables are scattered throughout the lobby area in an effort to manufacture a false sense of enjoyment. If I wanted to see college frat antics I'd pop in a DVD of Animal House, but I'm at work, not the backyard of my best bro Ogre's parent's house while Mommy and Daddy are away on vacation.

    In a better job market it would be pretty hard for SHI to build up a staff. I do not reccomend working here.

    Advice to ManagementAdvice

    Read the cons.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Experienced professionals beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support in Somerset, NJ
    Current Employee - Sales Support in Somerset, NJ

    I have been working at SHI International full-time (more than 5 years)

    Pros

    Woman owned company, pregnant woman friendly. Free reserved parking ; just get prego.
    -Commons area has added games like Dave and Busters for you to enjoy.
    -A Gym and classes you can take.

    Cons

    No growth, No or little raise, Company grew too fast and got too cheap.

    Advice to ManagementAdvice

    Treat your business and employees better not just the God fathered people who started in 1989. Value and respect, invest in your employees. Stop being cheap, and hiring college grads with art degrees. Stop using DOS, for your internal system; aka SHOES. Become effective, use the products you resell for your own business instead of cheaply like referring to Excel as an ERP system. And lastly, stick to your niche. Investing in cloud business and branding it as SHI, is a terrible idea. Customers dont wanr that. Leave cloud to the pros.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Glorified Telemarketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time

    Pros

    There are a lot of young, fun people here. Also- lots of free food and happy hours, etc. They want you to believe this is a real job with fun perks.

    Cons

    Hmm, where to begin. If you are someone who desires a job where you can actually use your brain (maybe I should say someone WITH a brain...) I would reconsider taking this job. In fact, not having a brain would probably be helpful here because you are essentially a robot performing the exact same tasks as hundreds of other recent grads. This means cold calling at least 50 companies a day WHO DO NOT WANT TO TALK TO YOU. You are encouraged to find ways to get in contact with the IT directors, honest or not. Did you get a college degree? You are probably better than this.

    Expect to see a list every day of how many calls and how much talk time everyone in the Inside Account Executive role made the day before. Expect to get in trouble if you do not make these 50 dials every day. That is the most important thing in this job. If that is what you want in a job, good for you.

    Maybe you could reconcile performing meaningless tasks hour after hour, day after day for good money but the reality is you probably won't see much commission for a year (so many reps have told me) so you will be surviving on close to 30k. Which doesn't stretch far in Austin.

    If you are desperate for a job and don't mind being a glorified telemarketer then this may be the job for you. I really do not understand why this job requires a college degree.

    You are also completely expendable. They are hiring 30+ people to fill this role every month. YOU DO NOT MATTER. Save yourself the trouble and get a job somewhere else. Don't believe everything you hear.

    Advice to ManagementAdvice

    Stop hiring so many people. It is so blatant that individuals do not matter (on that note it is clear why this job is most people's first). Anyone with a solid educational background and the ability to think for themselves can see this for what it really is. Stop micro-managing. Realize that harassing people daily with cold calls is outdated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Avoid the Sinking Ship known As SHI Corp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX

    I have been working at SHI International full-time (more than 3 years)

    Pros

    The one thing that SHI does extremely well is hire great people. I have made a great number of friends/coworkers at this company.

    Cons

    (SHI CORP ONLY)
    From 2008-2013 The Pay, Benefits, Morale, Learning, Management had been second to none. Unfortunately SHI made changes to their corporate compensation and management structure focusing on highly commoditized items which provides no real value to the customer, the company, or the sales people. Obviously this negatively impacted compensation as well as morale across the entire company.

    Advice to ManagementAdvice

    1. Remove the Disease introduced in mid-2013
    2. Get Back to what made SHI great, Selling thing for a profit...lot's of profit
    3. Treat reps like they are people, and not like cogs in a machine. Try and remember why you left Dell/Softchoice/CDW in the first place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Future Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at SHI International

    Pros

    The company does a decent job at trying to make the fun., and It can be fun if it is your first or second job out of college. As a sales rep, you get an opportunity to learn on the job and you're thrown into variety technology situations.

    Commission plan can be solid, but you have to luck into meeting or exceeding your goals.

    Cons

    SHI is basically two companies. The enterprise team and corporate team. Corp is the red headed step child, but has the most growth and it's where I worked.

    The company struggles processing simple orders, and processes don't work well. District and Inside managers stretched too thin or have a limited amount of industry and company knowledge. They are know as Software, Hardware, Integration, but really it's only a viable software reseller, because the strategy to sell hardware is completely broken. There is a lack of knowledge, support, and processes to do it effectively and consistently.

    Upper management fires too many employees (EVEN THE ONES WHO'VE EXCEEDED THEIR GOALS) and there is little to no viable explanations for the outings. Several of the top people based on numbers are beginning to exit.

    Based on what managers have explained, the plan of the Corp Division hiring strategy is to over hire for every market to ensure that every district / region exceeds their goals. This is great for the company, but for a new or existing employee, you're basically getting less opportunity to make real money. It sets up new reps to call on customer bases that have little to no quality prospects, and the customers lists are basically accounts that have been evaluated and tossed aside due to lack of opportunity.

    Management also has created internal teams that are suppose to increase sales, but they take accounts and commissions away from every rep. Reps or direct managers have little to no control over avoiding these tactics.

    Advice to ManagementAdvice

    Quit being political in forcing out successful employees, quit trying to make this an American version of Softchoice in it's hayday, stop promoting average Account Executives into District Managers with limited success into roles that are above their heads just because you're afraid they're going to quit, and learn how to support the reps that are trying to sell hardware. Your reps are leaving because the writing is on the wall that time is limited and with Microsoft reducing EA fees on renewals, they won't be making as much money next year.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    SHI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    Great individual contributors. Very team oriented and willing to help any way they can. A very fast growing company with a lot to offer customers.

    Cons

    Management does not know how to manage the fast growth of the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Must be willing to put in a lot of work at the beginning and see very little return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International

    Pros

    Fun company culture, cool perks and outings

    Cons

    Lots of training sessions, being on the phone all day, cold calls

    Doesn't Recommend
  11.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time (more than an year)

    Pros

    Top level leadership is good. Internal systems are good cutting edge IT is actually used in everyday business. Work from home policies were very good.

    Cons

    The company lacked direction would change at the drop of a hat. Sales positions are a revolving door most people are out the door in two years or less.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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