SHI International
3.2 of 5 92 reviews
www.shi.com Somerset, NJ 1000 to 5000 Employees

SHI International Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.2 92 reviews

                             

85% Approve of the CEO

SHI International President and CEO Thai Lee

Thai Lee

(67 ratings)

56% of employees recommend this company to a friend
92 Employee Reviews
in

Review Highlights

Pros:
  • "It can be a laid back, flexible work place but that can also depend on your manager"
    in 9 reviews
  • "Surrounded by lots of great people who have the flexibility to be creative and provide feedback to executive management for improvements"
    in 5 reviews
Cons:
  • "Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ"
    in 7 reviews
  • "Low base salaries for experienced sales reps so the financial peaks and valleys can be extreme"
    in 6 reviews
  • Show more review highlights

Reviews

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    Experienced professionals beware!

    Sales Support (Current Employee)
    Somerset, NJ

    ProsWoman owned company, pregnant woman friendly. Free reserved parking ; just get prego.
    -Commons area has added games like Dave and Busters for you to enjoy.
    -A Gym and classes you can take.

    ConsNo growth, No or little raise, Company grew too fast and got too cheap.

    Advice to Senior ManagementTreat your business and employees better not just the God fathered people who started in 1989. Value and respect, invest in your employees. Stop being cheap, and hiring college grads with art degrees. Stop using DOS, for your internal system; aka SHOES. Become effective, use the products you resell for your own business instead of cheaply like referring to Excel as an ERP system. And lastly, stick to your niche. Investing in cloud business and branding it as SHI, is a terrible idea. Customers dont wanr that. Leave cloud to the pros.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Glorified Telemarketing

    Inside Account Executive (Former Employee)
    Austin, TX

    ProsThere are a lot of young, fun people here. Also- lots of free food and happy hours, etc. They want you to believe this is a real job with fun perks.

    ConsHmm, where to begin. If you are someone who desires a job where you can actually use your brain (maybe I should say someone WITH a brain...) I would reconsider taking this job. In fact, not having a brain would probably be helpful here because you are essentially a robot performing the exact same tasks as hundreds of other recent grads. This means cold calling at least 50 companies a day WHO DO NOT WANT TO TALK TO YOU. You are encouraged to find ways to get in contact with the IT directors, honest or not. Did you get a college degree? You are probably better than this.

    Expect to see a list every day of how many calls and how much talk time everyone in the Inside Account Executive role made the day before. Expect to get in trouble if you do not make these 50 dials every day. That is the most important thing in this job. If that is what you want in a job, good for you.

    Maybe you could reconcile performing meaningless tasks hour after hour, day after day for good money but the reality is you probably won't see much commission for a year (so many reps have told me) so you will be surviving on close to 30k. Which doesn't stretch far in Austin.

    If you are desperate for a job and don't mind being a glorified telemarketer then this may be the job for you. I really do not understand why this job requires a college degree.

    You are also completely expendable. They are hiring 30+ people to fill this role every month. YOU DO NOT MATTER. Save yourself the trouble and get a job somewhere else. Don't believe everything you hear.

    Advice to Senior ManagementStop hiring so many people. It is so blatant that individuals do not matter (on that note it is clear why this job is most people's first). Anyone with a solid educational background and the ability to think for themselves can see this for what it really is. Stop micro-managing. Realize that harassing people daily with cold calls is outdated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Avoid the Sinking Ship known As SHI Corp.

    Inside Sales Account Manager (Current Employee)
    Austin, TX

    ProsThe one thing that SHI does extremely well is hire great people. I have made a great number of friends/coworkers at this company.

    Cons(SHI CORP ONLY)
    From 2008-2013 The Pay, Benefits, Morale, Learning, Management had been second to none. Unfortunately SHI made changes to their corporate compensation and management structure focusing on highly commoditized items which provides no real value to the customer, the company, or the sales people. Obviously this negatively impacted compensation as well as morale across the entire company.

    Advice to Senior Management1. Remove the Disease introduced in mid-2013
    2. Get Back to what made SHI great, Selling thing for a profit...lot's of profit
    3. Treat reps like they are people, and not like cogs in a machine. Try and remember why you left Dell/Softchoice/CDW in the first place.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Future Sinking ship

    Account Executive (Former Employee)

    ProsThe company does a decent job at trying to make the fun., and It can be fun if it is your first or second job out of college. As a sales rep, you get an opportunity to learn on the job and you're thrown into variety technology situations.

    Commission plan can be solid, but you have to luck into meeting or exceeding your goals.

    ConsSHI is basically two companies. The enterprise team and corporate team. Corp is the red headed step child, but has the most growth and it's where I worked.

    The company struggles processing simple orders, and processes don't work well. District and Inside managers stretched too thin or have a limited amount of industry and company knowledge. They are know as Software, Hardware, Integration, but really it's only a viable software reseller, because the strategy to sell hardware is completely broken. There is a lack of knowledge, support, and processes to do it effectively and consistently.

    Upper management fires too many employees (EVEN THE ONES WHO'VE EXCEEDED THEIR GOALS) and there is little to no viable explanations for the outings. Several of the top people based on numbers are beginning to exit.

    Based on what managers have explained, the plan of the Corp Division hiring strategy is to over hire for every market to ensure that every district / region exceeds their goals. This is great for the company, but for a new or existing employee, you're basically getting less opportunity to make real money. It sets up new reps to call on customer bases that have little to no quality prospects, and the customers lists are basically accounts that have been evaluated and tossed aside due to lack of opportunity.

    Management also has created internal teams that are suppose to increase sales, but they take accounts and commissions away from every rep. Reps or direct managers have little to no control over avoiding these tactics.

    Advice to Senior ManagementQuit being political in forcing out successful employees, quit trying to make this an American version of Softchoice in it's hayday, stop promoting average Account Executives into District Managers with limited success into roles that are above their heads just because you're afraid they're going to quit, and learn how to support the reps that are trying to sell hardware. Your reps are leaving because the writing is on the wall that time is limited and with Microsoft reducing EA fees on renewals, they won't be making as much money next year.

    No, I would not recommend this company to a friend

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    Okay place to cut your chops

    Anonymous Employee (Current Employee)

    ProsVibrant culture, people care about one another for the most part. Lots of vendor sponsorship and events which allow for networking opportunities.

    Cons-Middle & senior management is very green in most districts/regions
    -Metrics are prioritized over sales results
    -Not enough "selling time" due to manditory office days and other events/activities unrelated to actually selling product/solutions to customers.
    -Lots of "hand-holding" versus given the tools to succeed and being treated as an adult.
    -Unless you live in Austin or NJ, limited opportunity for career progression
    -Culture of 'working 24x7'. Not being responsive to email while on vacation is frowned upon which can lead to burnout.

    Advice to Senior ManagementRelize that sales results are the key driver towards profitibility. Too many 'flavor of the week' type campaigns which distract focus from key objectives of which the campaigns should be ancillary to.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great if you're a longtime employee, not so much for new ones

    Anonymous Employee (Current Employee)
    Somerset, NJ

    ProsYou'll certainly get a great overview of the IT industry, as well as the opportunity to make plenty of industry contacts. Learn what you can (which is a lot) and take that experience to your next job.

    ConsIf you began working for SHI between 1996 and 2002, congratulations. You're part of the elite that was promoted to management and apparently can do no wrong. (To be fair, some of the managers meeting this criteria are very good at what they do, but others ... eek.) if you came afterwards, you're guaranteed to do a lot of the work and to get little thanks in terms of compensation or advancement. It's a very political environment - employees don't call it "SHI High" for nothing - and who you know is way more important than your quality of work.

    Advice to Senior ManagementStop running the company like its 1998. You say you're making all the right moves but look closely - middle management all works for their own agenda, and not cooperatively. And some managers need to start delegating more work to the people who actually report to them (who are pretty good at what they do!) rather than trying to do everything themselves so they get all the credit.

    – I'm optimistic about the outlook for this company

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    Cube Farm Work Horse

    Inside Account Manager (Current Employee)
    Somerset, NJ

    ProsGood job right out of college - dont expect much else
    Various vendor events
    Some managers are fantastic like mine. They care about you and want to help - but are shut down by higher management when they make suggestions to make things better

    ConsIts a cube farm. Sit at your desk, place orders, deal with crap from customers/vendors, dont talk to anyone. Yes you have vendor events, you get free stuff and food but its all perks for a crap job. Its work work work with no bonus. We dont get paid enough for what we do. It could be a blizzard outside - horrible conditions ex. Hurricane Sandy - and they still expect you to come in and take away PTO days if you do not. I am currently applying to other jobs to leave this place. They dont care about you. Youre just a number. High turn over.

    Good for right out of school for "experience" then leave - I dont know how some people stay here this long

    Advice to Senior ManagementCare more about your employees. A ping pong table will not make up for the fact that you take away our PTO for horrible weather conditions. We dont get paid enough to kill ourselves and come into work.

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    Good opportunity for a beginning IT sales career, but not much else

    Corporate Account Executive (Former Employee)

    ProsGreat place to start an IT sales career, sort of like IT Boot Camp. Gives you a great opportunity to learn a little bit about a lot of different products and technologies.

    ConsStacked-ranking approach to sales management coupled with countless reports and metrics to hit make doing your job successfully impossible, even when hitting sales numbers. There is little time in the day left to actually 'sell' after getting the required administrative tasks completed. Favoritism among management creates animosity on sales teams and can lead to embarrassment at events when reps are singled out as stars and others are ignored. No real value proposition to present to customers due to identical business model as numerous competitors, aside from Minority-Owned Status.

    Advice to Senior ManagementReduce the amount of administrative tasks you put upon your field sales reps, play fair, provide support, and think about your value prop market by market. What works in one state may not be the approach needed in others.

    No, I would not recommend this company to a friend

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    Its an Animal House

    Anonymous Employee (Current Employee)

    ProsGreat way to learn IT industry in all ways. You can become very dangerous learning the industry from SHI. Decent pay.

    ConsThe leadership says they care...don't believe the hype. Its a shark tank, period. Stay away, lest you be eaten. Very selfish company with a "me me me" mentality. Everyone also constantly passes the buck, unwilling to help. Instead, you get a snarky condescending used car salesman atmosphere. This company has a lot of hubris (just go to a sales conference awards show to see what I mean). However, theres a sprinkling of some genuine good people there.

    Advice to Senior ManagementRealize that just because YOU think you have a value prop that is sooooo good, doesn't mean much. In reality, customers view you as self serving jerks, rather than truly caring consultants. Simplify and hire/train more true professionals rather than some 21 yr old college kids. Your corp division is a bunch of out of control punk kids.

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    Need to Review Growth Plan & Management Accountability

    Anonymous Employee (Former Employee)

    Pros-Young, vivacious, but professional environment

    Cons-Management brought in from competitors has skewed company's growth plan & vision
    -Disparity of how management is held accountable for their actions
    -Very stiff consequences for minor offences committed by some individuals and no consequences for larger ones committed by others

    Advice to Senior ManagementFor upper management specifically, review the standards to which you hold your managers on the team level (inside & field). Set precedent to what is acceptable/unacceptable behavior and hold all to the same consequences.

    Also note, hiring more heads doesn't always equate to more profit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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SHI International – Why Work for Us?

Careers at SHI In addition to a competitive salary and high-quality benefits package, SHI offers an exciting, fun and supportive environment that was recently recognized by our employees as one of the best places to… Full Overview

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