SHI International

www.shi.com

SHI International Reviews

Updated January 27, 2015
Updated January 27, 2015
126 Reviews
3.2
126 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
90 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Great place to work, definitely somewhere that fits into my long-term career goals (in 7 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Upper management is part of a good ole boys club that came from one of SHIs competitors (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Cleveland, OH
    Current Employee - Account Executive in Cleveland, OH

    I have been working at SHI International full-time (more than a year)

    Pros

    SHI has great leadership and tremendous resources. You're given ample opportunity to build your business and have a wealth of internal technical contacts to support your efforts. As a large (and still growing) reseller, SHI is committed to getting to the top and bringing its top contributors with them. The culture is second to none, and they make sure to embody the "work hard, play hard" mantra at every possible opportunity.

    Cons

    Large size and rapid growth can often lead to growing pains. In SHI's case, the challenge falls to the sales managers and reps to ensure that growth quotas are met despite changing focus and shifting resources. I would say that the only drawback to SHI as a whole is that their business system is still very dynamic and not fully developed. Give them time, and they'll be unstoppable. From a field perspective, the technical resources available are limited (again as a result of rapid growth).

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    You can polish a turd, but it's still a turd...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX
    Former Employee - Inside Sales Account Manager/Inside Account Executive in Austin, TX

    I worked at SHI International full-time (more than a year)

    Pros

    If you are single, you might hook up with a coworker at one of the company sponsored events (they have offsite events usually on W. 6th that involve free alcohol). This place is a meat market: they intentionally hire good looking ladies. "Sex sells" ?

    Cons

    1. Nonexistent training (Not one technical sales support or salesperson possesses even a Network+ certification).
    2. Industry standards and best practices are not practiced or adhered to (only a matter of time until we hear about customer data being stolen or leaked from this company).
    3. Agree with another review "Diligent effort is not rewarded": favoritism is clearly seen throughout promotions, assigning book of business, and what some employees are allowed to get away with.
    4. Unreasonable expectations: 50 dials per day required in the Inside Account Executive position. 50 calls x 5 minutes per call (speak to secretary, leave voice-mail, annotate account in CRM) = 4.16 hours per day... on top of this you are then expected to create quotes, handle purchase orders, attend numerous pointless meetings.
    5. People are promoted and demoted without rhyme or reason (Multiple managers have been promoted to director positions, and then demoted within 6 months. How does this help drive productivity?)

    Advice to ManagementAdvice

    Hire the right people for the right positions.
    Focus on quality of work rather than quantity of dials.
    Train your people! Makes sense for salespeople to have some knowledge about what they are selling.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Inside Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time (more than a year)

    Pros

    Everyone is young and ambitious mostly college graduates. Company puts a great emphasis on being socially exciting with fun company parties, HH team outings, and great rewards.

    Cons

    Do not drink the "kool-aid" that the trainers give you in the in early months. They like to say you will be making lots of money early on, but realistically won't be making anything for atleast 8-9 months and that's not saying much. This job is gruelling and demands alot of time and energy, and upper management only care for metrics. Cold calling sucks.

    Advice to ManagementAdvice

    Grade everyone realistically on an achievable metrics scale especially for newer account representatives.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company! Great learning experience! You can make serious coin if you work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Account Manager in Austin, TX
    Former Employee - Senior Inside Sales Account Manager in Austin, TX

    I worked at SHI International full-time (more than 3 years)

    Pros

    Young Fun Culture, Technology Centric, Opportunity to make really good money and sweet rewards(aka SPIFFs),

    Cons

    Inside Role can lead to burn-out if not careful
    Advancement to outside role in Austin can be slim, better chances if you move outside of Texas

    Advice to ManagementAdvice

    Culture is King, keep the culture!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I have been working at SHI International full-time (more than a year)

    Pros

    Energetic organization
    Revenues are growing so for now, things look exciting.
    Excellent place if you are in your 20's and can survive on 50k per year.

    Cons

    Commission only environment doesn't work for Solution sales.
    Lackluster compensation plan
    Still feels like a transactional sales company trying to say they are solution oriented one overnight and not changing enough to invest in the right talent to accomplish.
    Lots of talk, short on execution.
    Inexperienced management

    Advice to ManagementAdvice

    If you want quality solution sellers, must have a more cohesive Sales Strategy, more competitive commission package and base salary in line with competitors.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    SHI was a great experience and enjoyed it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at SHI International full-time (more than 3 years)

    Pros

    - Selling great products that can project you into a better role down the line
    - Work with great teams
    - Good job of adapting to changes in Technology

    Cons

    - Too much Micro Management
    - Too much focus on selling items that dont make AE money (example: Commodity Hardware)
    - Turnover on inside teams

    Advice to ManagementAdvice

    Listen to your Sales people.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Honest review of SHI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International

    Pros

    - Great co-workers. Everyone bans together because everyone is in the same drinking boat.
    - Free food. Catered meals twice a week.
    -Great experience. This is the biggest PRO. You will become so marketable in the IT industry. Be prepared to game your LinkedIn inbox to be flooded with recruiters requesting phone interviews.

    Cons

    Too many to list.

    -Management. It really depends on who you get as a manager but it all likelihood you will get an inexperienced manager. My manager was an unproven sales rep that had no leadership skills nor the people skills to lead a team.

    -College/unprofessional workplace. Be prepared for a very unprofessional workplace. Very distasteful sales floor.

    -Micromanaging. The metrics do not make any sense at SHI. The management does not really take in consideration of the workload that we do on a daily basis. The only thing management care about is themselves.

    -Culture. The morale on the floor is at an all time low when I left. As SHI grew, IT started to become everything that upper management said it wouldn't be. I would have to blame upper management on this one.

    -Work/life balance. Is non-existent. It's frown upon to take any vacation or PTO. If you are lucky to get days off, your manager will constantly demand tasks out of you to make sure you are thinking off work while you are out of the office. You are also expected to work after hours every day.

    -Sinking ship. SHI is trending downwards on everything hence why a lot of reps are leaving the company.

    Advice to ManagementAdvice

    I would put something here but it would get ignored since upper management does not listen to their reps.

    Doesn't Recommend
    Negative Outlook
  9.  

    What SHI can offer you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dell Quest Sales Support Specialist in Somerset, NJ
    Current Employee - Dell Quest Sales Support Specialist in Somerset, NJ

    I have been working at SHI International full-time (more than 3 years)

    Pros

    The Headquarters has an onsite nurse, onsite gym and trainer, you're not generally micromanaged, and you feel like the managers, directors, and higher ups in the company do care about your well being and success. Great starting position and introduction into the reseller industry. If you are a senior Account Executive, or strategic account manager you make quite a lot of money,

    Cons

    Often times, as an agnostic reseller, you almost compete against your own colleagues and there are at times barriers to working together with other teams supporting different vendors (for example, you could be on the Dell team trying to work with the Microsoft team, but they won't work with you because you could take their customer). Also a lot of the work you do (at least as sales support) goes generally unnoticed, ignored, or unrecognized. the ceiling is very low and vertical growth in the same team is highly unlikely.

    Advice to ManagementAdvice

    Management needs to be more willing to work together. There needs to be more unity in the company otherwise the internal competition defeats the ability for teams to make as much money as they possibly could.

    Recommends
    Positive Outlook
  10. 2 people found this helpful  

    Lack of respect and micromanaged sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IAE in Austin, TX
    Current Employee - IAE in Austin, TX

    I have been working at SHI International full-time (more than a year)

    Pros

    -used to have great start up feel and freedom
    -coworkers are great for making new friends
    -catered lunch by vendors and lots of happy hours
    -if you are a political favorite and are handed good accounts, commission can be lucrative
    -close to downtown

    Cons

    -50 cold calls a day to IT professionals
    -management is a nightmare, has no problem acting like they don't care about turnover because they are simply hiring any recent graduate that applies and replacing those that quit
    -micromanaging, always a new metric to hit/product push= less time to do the job that actually makes you money
    -firing/moving around managers without any transparency
    -sales team keeps on increasing but support roles are not
    -college-esque culture has creeped all the way up to management style
    -Live and die by the 8-5...150% to quota? SIT DOWN AND GET TO WORK

    Advice to ManagementAdvice

    Catered lunches doesn't equal a good working environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    SHI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobility Sales Specialist in Somerset, NJ
    Current Employee - Mobility Sales Specialist in Somerset, NJ

    I have been working at SHI International full-time (more than a year)

    Pros

    company that is growing year after year
    positive working environment

    Cons

    concerns about career pathways and rooms for growth within

    Recommends
    Neutral Outlook

Work at SHI International? Share Your Experiences

SHI International

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.