SHI International Reviews

Updated September 16, 2014
Updated September 16, 2014
99 Reviews
3.2
99 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
73 Ratings

Review Highlights

Pros
  • It can be a laid back, flexible work place but that can also depend on your manager (in 10 reviews)

  • Surrounded by lots of great people who have the flexibility to be creative and provide feedback to executive management for improvements (in 5 reviews)


Cons
  • Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ (in 8 reviews)

  • Low base salaries for experienced sales reps so the financial peaks and valleys can be extreme (in 6 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    SHI is a great stepping stone for kids right out of college who want to learn sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at SHI International full-time for more than a year

    Pros

    Great people, lots of young people and fun enviornment

    Cons

    A lot of changes and moving of managment.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Avoid the Sinking Ship known As SHI Corp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager  in  Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX

    I have been working at SHI International full-time for more than 3 years

    Pros

    The one thing that SHI does extremely well is hire great people. I have made a great number of friends/coworkers at this company.

    Cons

    (SHI CORP ONLY)
    From 2008-2013 The Pay, Benefits, Morale, Learning, Management had been second to none. Unfortunately SHI made changes to their corporate compensation and management structure focusing on highly commoditized items which provides no real value to the customer, the company, or the sales people. Obviously this negatively impacted compensation as well as morale across the entire company.

    Advice to ManagementAdvice

    1. Remove the Disease introduced in mid-2013
    2. Get Back to what made SHI great, Selling thing for a profit...lot's of profit
    3. Treat reps like they are people, and not like cogs in a machine. Try and remember why you left Dell/Softchoice/CDW in the first place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Sink or Swim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at SHI International full-time for more than a year

    Pros

    Learn a ton about technology and all the different services that are available to companies. Ability to earn a love of money.

    Cons

    Market saturation. Lack of clear direction from managers due to rapid growth and ever-changing goals.

    Advice to ManagementAdvice

    Better training and less micro-management

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Fast Growing Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International

    Pros

    fast growing company with solid value system

    Cons

    Work life balance can be difficult to achieve

    Positive Outlook
  6. 1 person found this helpful  

    Cube Farm Work Horse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Account Manager  in  Somerset, NJ
    Current Employee - Inside Account Manager in Somerset, NJ

    I have been working at SHI International full-time for less than a year

    Pros

    Good job right out of college - dont expect much else
    Various vendor events
    Some managers are fantastic like mine. They care about you and want to help - but are shut down by higher management when they make suggestions to make things better

    Cons

    Its a cube farm. Sit at your desk, place orders, deal with crap from customers/vendors, dont talk to anyone. Yes you have vendor events, you get free stuff and food but its all perks for a crap job. Its work work work with no bonus. We dont get paid enough for what we do. It could be a blizzard outside - horrible conditions ex. Hurricane Sandy - and they still expect you to come in and take away PTO days if you do not. I am currently applying to other jobs to leave this place. They dont care about you. Youre just a number. High turn over.

    Good for right out of school for "experience" then leave - I dont know how some people stay here this long

    Advice to ManagementAdvice

    Care more about your employees. A ping pong table will not make up for the fact that you take away our PTO for horrible weather conditions. We dont get paid enough to kill ourselves and come into work.

    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Great if you're a longtime employee, not so much for new ones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ

    I have been working at SHI International full-time for more than 8 years

    Pros

    You'll certainly get a great overview of the IT industry, as well as the opportunity to make plenty of industry contacts. Learn what you can (which is a lot) and take that experience to your next job.

    Cons

    If you began working for SHI between 1996 and 2002, congratulations. You're part of the elite that was promoted to management and apparently can do no wrong. (To be fair, some of the managers meeting this criteria are very good at what they do, but others ... eek.) if you came afterwards, you're guaranteed to do a lot of the work and to get little thanks in terms of compensation or advancement. It's a very political environment - employees don't call it "SHI High" for nothing - and who you know is way more important than your quality of work.

    Advice to ManagementAdvice

    Stop running the company like its 1998. You say you're making all the right moves but look closely - middle management all works for their own agenda, and not cooperatively. And some managers need to start delegating more work to the people who actually report to them (who are pretty good at what they do!) rather than trying to do everything themselves so they get all the credit.

    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good opportunity for a beginning IT sales career, but not much else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Account Executive
    Former Employee - Corporate Account Executive

    I worked at SHI International full-time

    Pros

    Great place to start an IT sales career, sort of like IT Boot Camp. Gives you a great opportunity to learn a little bit about a lot of different products and technologies.

    Cons

    Stacked-ranking approach to sales management coupled with countless reports and metrics to hit make doing your job successfully impossible, even when hitting sales numbers. There is little time in the day left to actually 'sell' after getting the required administrative tasks completed. Favoritism among management creates animosity on sales teams and can lead to embarrassment at events when reps are singled out as stars and others are ignored. No real value proposition to present to customers due to identical business model as numerous competitors, aside from Minority-Owned Status.

    Advice to ManagementAdvice

    Reduce the amount of administrative tasks you put upon your field sales reps, play fair, provide support, and think about your value prop market by market. What works in one state may not be the approach needed in others.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ

    I have been working at SHI International full-time for more than a year

    Pros

    I've been here going on 3 years and it's been great. The company is growing so there are opportunities for growth within the company. Every place has some cons, but overall this is a great place to work with a great vibe.

    Opportunities to learn, managers who want to help you advance, amazing culture, and (mostly) awesome co-workers

    Cons

    Low pay, really my only issue

    Advice to ManagementAdvice

    Pay employees (if they are good at what they do) more to have qualified teams to support the business.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Its an Animal House

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International

    Pros

    Great way to learn IT industry in all ways. You can become very dangerous learning the industry from SHI. Decent pay.

    Cons

    The leadership says they care...don't believe the hype. Its a shark tank, period. Stay away, lest you be eaten. Very selfish company with a "me me me" mentality. Everyone also constantly passes the buck, unwilling to help. Instead, you get a snarky condescending used car salesman atmosphere. This company has a lot of hubris (just go to a sales conference awards show to see what I mean). However, theres a sprinkling of some genuine good people there.

    Advice to ManagementAdvice

    Realize that just because YOU think you have a value prop that is sooooo good, doesn't mean much. In reality, customers view you as self serving jerks, rather than truly caring consultants. Simplify and hire/train more true professionals rather than some 21 yr old college kids. Your corp division is a bunch of out of control punk kids.

  11. 1 person found this helpful  

    Need to Review Growth Plan & Management Accountability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International

    Pros

    -Young, vivacious, but professional environment

    Cons

    -Management brought in from competitors has skewed company's growth plan & vision
    -Disparity of how management is held accountable for their actions
    -Very stiff consequences for minor offences committed by some individuals and no consequences for larger ones committed by others

    Advice to ManagementAdvice

    For upper management specifically, review the standards to which you hold your managers on the team level (inside & field). Set precedent to what is acceptable/unacceptable behavior and hold all to the same consequences.

    Also note, hiring more heads doesn't always equate to more profit.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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