SHPS Reviews

Pros

If you are lucky to have a good supervisor it helps.

Cons

I think a major problem is no raises for rank and file employees

Advice to Senior Management

It's been a couple of years. Employees are due for a raise.

Pros

Co-Workers are great, knowledgeable and friendly.
Very flexible (as long as you get the job done).
Close to where I live.

Cons

Poor vision and direction from senior leadership.
200% turnover in the past 4 years.
No raises / increases for the past 4 years.
Willing to bend over backwards for clients, but not employees.
No communication from senior leadership.

Advice to Senior Management

Value your employees.

Pros

I work with a group of talented and intelligent individuals, and with a manager who takes the time to mentor me. Not only have I gained a deep knowledge of the healthcare and benefits industries, my job expertise has grown during my time at SHPS. I get to work on a variety of projects and have direct interaction with senior management. I feel trusted and most importantly, I feel the work I do matters. I'm also continually impressed by my co-workers across the entire company and the passion they have for the work they do.

Cons

The regulatory nature of healthcare and benefits means that SHPS' strategy often changes, sometimes without warning. This means priorities change quickly and the environment can be chaotic. The recession has also taken its toll and employee morale is low. However, I've worked here long enough that I see this as simply a bump in the road.

Advice to Senior Management

You've done a good job recently of communicating with your employees. Please continue with the town hall meetings and such. We're starving for more information.

Pros

You can quit. Co-workers are nice.

Cons

They also like to fire people and they don't know what hit htem.
No communication.
Poor pay.

Advice to Senior Management

Class up your act - it is one sinking SHPS.

Pros

Some of the lower level management is really great. I feel like they really care about us and the work we do for them; however, the further up the chain it dwindles exponentially. Very flexible, fun environment at times, great co-workers.

Cons

NO pay increases for going on 4 years. This year they tried to get by not telling us until the employees demanded to know in July. The response was we do not have the budgets finalized yet. Hope they get that done soon, since they need to start working on the next year's budget. We continue to make less and less each year because the cost of the horrible benefits keeps going up and up. Not many companies you work for will reward loyalty by paying you less after five years than when you started. The company is very secretive and sneaky and has left a very bad taste in many employes mouths. Tons of layoffs and reductions in force, most of which make NO sense at all. What company chooses to get rid of the best in roles and keep worthless employees that make more money and spend most of their time outside smoking? Bad news SHPS!

Advice to Senior Management

Give a crap about your employees and they may care a little more about the success of your company. Throw them a little bone every once in a while and they will work harder for you and not post on sites like this. I know you are all freaking out now that everyone is leaving and you are in Open Enrollment -- poor planning?! I THINK SO.

Pros

Lower level management attempts to put up a nice facade. The casual atmosphere is a plus. Time off is generally given as requested. The building is nice.

Cons

Morale is lower than I've ever seen, anywhere. Communication within upper management and the balance of the company is non-existent. No pay increase or even a cost of living increase in 5 years now. Very secretive to the point of almost appearing deceptive. Always covering their tracks. Not the place to work if you have a conscience. Absenteeism is a serious problem here. We do not ever hear from the 1% - they live in their world, we are forced to live in ours (no pay increases, decreased to non-existent benefits, etc....)

Advice to Senior Management

Balance in this workplace is sorely needed. If you choose to mandate healthier lifestyles, that does begin "at home" - meaning Management, rather than dining at plush restaurants, smoking, drinking, etc.... while mandating employees read corporate blogs promoting healthier lifestyles.

Pros

Some flexibility in schedule depending on your position and department. Begining now to offer good educational opportunities. Strong health/wellness employee programs. Great co-worker relationships.

Cons

There has been some excellent talent and ideas coming from this company. Much of the talent has jumped ship and many of the ideas just never take off or are plagued with system barriers/complications. No tangible effort by upper management to resolve serious issues that hinder employee success and productivity. Review processes are punitive in nature and offer little motivation to grow/improve. Very poor employee morale. Regular, annual layoffs without warning at year end.

Advice to Senior Management

Somehow, you are still blessed with some talented, dedicated employees. A serious, tangible effort must be made to resolve system issues, provide vision and direction, improve employee morale and reward these employees for their dedication - they are your greatest asset.

Pros

Some cool coworkers. The salad bar in the Aramark Cafe is awesome. Healthy vending machine options. The bathrooms are always clean.

Cons

Mandatory overtime. Lack of respect and communication from management. VERY micro managed. No raises for four years while insurance premiums continued to rise. All the talented and smart employees are leaving for other companies. Constant system changes that slow down work instead of making it easier. Bosses that don't lead and are out of touch with their employees. Poor employee morale. Bad benefits. Terrible pay.

Advice to Senior Management

Pay your employees a fair wage to retain talent. Listen to ideas that employees have to make SHPS a better place. Your employees are your allies; there is no reason to hide information from them.

Pros

Paycheck, technology and co workers.

Cons

Poor communication, training, work tools but management expects perfection. Rewards for performance do not exist, but if something goes wrong mgmt is always looking for someone to blame. Unprofessional culture, work environment is sub par.

Advice to Senior Management

Need a complete cultural change. Need to value employees and figure out a way to manage the work load loads without working your people to death. Take a look at your turnover rate. Are you ok with training the masses and then forcing them to look for jobs outside of the organization so they can be valued and fairly compensated elsewhere. Lots and lots of soft dollars going out the door.

Pros

SHPS is scared to death of lawsuits, therefore, you can get away with almost anything you want to. Many employees abuse the policies (attendance, dress, attitude, performance) and very little is done to address the issues. Good flexibility for work/life balance (but not all positions can offer this). Have seen some concern and initiative from a small handful of upper management.

Cons

HR is too afraid to do anything. Therefore, the handful of hard workers have to put up with the bad apples. Employees habitually abuse the policies mentioned above because there is no follow up from management. The company used the 2008 recession as an excuse to withhold merit increases across the whole company. Here we are in 2011 and still no pay raises. Management didn't even address it this year. Most employees are pretty unhappy so it makes for an unpleasant work environment. Pay scales are far below standards for the Louisville and National standard. No bonuses - cheesy Christmas gifts. Not a lot of PTO time compared to other local companies. Insurance is expensive. Company spends too much money flying executives around the nation (+hotel, meals and transportation) as opposed to hiring local employees to fulfill upper management positions.

Advice to Senior Management

You need to do 'Undercover Boss' to really see your company and employees. You either don't have a clue or don't appreciate the daily grind that keeps your company moving. You need to focus on employee morale first, rather than going green or healthy living. You're losing a lot of very good employees - shooting yourself in the foot basically.