SMART Technologies Reviews

Updated April 13, 2015
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2.7
104 Reviews
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
27 Ratings

Pros
  • Great team to work with, very progressive understanding work/life balance (in 10 reviews)

  • Worked with some great people, learned some good skills, delivered a very visible project (in 8 reviews)

Cons
  • Poor Management, terrible politics, cult of personality around the founders (in 5 reviews)

  • Middle and senior management that came in around 2007 ran the company into the ground (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (5)

    Great place to work; Glad I heard out the stories of the SMART evolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at SMART Technologies full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Like most "job seekers" I stumbled across Glass Door and almost skipped the whole SMART interview process due to old reviews and mixed emotions on here. Exceptionally glad that I continued with the interview process, and got to hear about the current culture first hand.

    Very pleased with the company.

    Pros: Innovative company, that within the last 1-2 years - has brought on a very promising executive leadership group (CEO, Presidents, Directors) and the outlook of the company has never looked so positive.
    Company has just won "Best in Class" for New Kapp product.
    Being a company of ~500 employees, and new products being developed, it still runs like a start-up mentality in some ways and really allows you the opportunity to grow and develop multiple skills and also see your ideas/creations come to life.

    Very open company - where CEO has a very "open communication" policy. Often shocked at how much is shared with all level of employees. It's nice to be involved and included with all parts of the organization. CEO is very accessible - he often starts small talk with people while grabbing morning coffee.

    Cons

    Cons: There was a big company "refresh" to change the culture when the new CEO came onboard.... SMART did some restructuring to keep industry trends to really be seen as a "tech company" with new innovative ideas and a financially responsible..... there were grumbles from the people who were "set-in-their-ways" and wanted it to be the same company as it was for 25 years....... but the new employees that were hired have an upbeat, welcoming approach and a common goal to work towards shared ideas.

    Advice to Management

    Keep up the great work!

    I've worked for some of the corporate tech super-giants.... and I honestly believe that SMART is the tech company that employees will grow the most well-rounded skills and will feel that human-connection instead of just being a number.

  2. Very Corporate Centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SMART Technologies full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Growth, Great Product, Market expanding, Good Partnership with Microsoft. Great benefits, good pay, good vacation,

    Cons

    Corporate Is in Calgary and might as well be on Mars. Not very aware of the field situation, but getting better.

  3. Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Washington, DC
    Current Employee - Sales Manager in Washington, DC

    I have been working at SMART Technologies

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Use to be one of the best and fun companies to work for, one big family.

    Cons

    Way too much turnover in sales and management. no clue and not a fun place, no direction

    Advice to Management

    Stop running the company like you all are still working at Microsoft. Same old boring meeting every single time,

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    SMART - wait until this company gets focused before coming to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Seattle, WA
    Former Employee - Software Developer in Seattle, WA

    I worked at SMART Technologies full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Seattle office has a great number of intelligent, hard-working, friendly people.
    Good salaries.
    Typical free soda, coffee and Costco snacks.

    Cons

    The folks in the Calgary Headquarters were difficult to work with. There seemed to be some passive-aggressive behavior as the Calgary folks didn't seem to want to work with the newly opened Seattle office staff. Communication was challenging.
    Teams were constantly being changed around as the direction and focus of upper management shifted.
    Health insurance plan is not great.

  6. Helpful (3)

    If you want to be bullied in the work place, take a job here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ESM in Greensboro, NC
    Former Employee - ESM in Greensboro, NC

    I worked at SMART Technologies full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You get paid every two weeks and benefits are OK, Medical is expensive for a family.
    I still believe in the product, NB and IFP's are where it is at!

    Cons

    Sales are down but wait we will:

    Downsize the workforce
    Blame the ESM or TM when they(Management) reduce the reseller boots on the ground by 90%
    Let Epson sell NB as a loss leader to sell HW
    Use SFDC as an inventory tool but with no connection to Oracle
    User list? What user list?
    Backorders on product for weeks
    Constant Conference calls in the middle of the week
    Too many reports that could be pulled from SFDC
    Lack of understanding by upper management because they are never told the truth by middle management
    Middle management who needs to go out an actually sell a deal before they criticize you on your selling capabilities
    Training? NONE!
    Messaging? Just ask how many times they changed that with pricing around NB 2014 and then asked us to keep up with their stupidity.
    Jealous and deceitful RED's who will turn on you as fast as the wind changes directions

    Advice to Management

    Fire certain middle managers and an upper executive who is ruining the company.
    If they can't present in NB or to an audience then you know who they are.
    Neil they are lying to you, dig deep and follow th money

  7. Helpful (2)

    It was great until....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Products were solid and the channel partners were the ones that did the heavy lifting

    Cons

    Middle and senior management that came in around 2007 ran the company into the ground. No experience in technology nor the education market led to their bringing in mid-level managers that knew even less so that no one could question the incompetence. Add to it that at the same time, new management saw the channel as a burden versus the reality that the channel was one of the reasons the company had done so well - the channel had to deal with product installations, unhappy customers and working with the end customers. When the company lost sight of this, the company lost sight of itself and has since floundered. It's a simple equation - work with the people that sell your products and the people that buy our products and listen to them.

    Advice to Management

    Quit faking it.

  8. Company founded on one idea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.

  9. Helpful (4)

    It was a great place to work at one time; now it’s lost, struggling to find its validity in the market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The technology was a game changer, which positively impacted millions of kids throughout the world. SMART had great technology and great people that was focused on placing valued solutions in classrooms all over the globe.

    Cons

    As SMART grew at a very rapid pace, new hires were brought in, with lower pay scales. Most knew nothing, nor had experience with the market, product development or the sales channel. Quality, delivery, support and vision suffered. Management was out of touch with customers, the market, resellers and our own people.

    Advice to Management

    Hire the proper talent to do the job and then listen to their input. Remove non-preforming management.

  10. line lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Lead in Anaheim, CA
    Former Employee - Line Lead in Anaheim, CA

    I worked at SMART Technologies full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Small company with light workload. Repeat jobs so not much in the way of surprises. Day shift, Monday through Friday. 8-5 with overtime on sixth day is common but on a volenteered basis for the most part.

    Cons

    No room for advancement and work became repetitive and boring after the few first month. Internal finger pointing when project does not go well.

    Advice to Management

    Walk the floor more often.

  11. Helpful (1)

    Great company, amazing products, true commitment to education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great product family that met the needs of educators across all grade levels. Great team to work with, very progressive understanding work/life balance.

    Cons

    Need to be more innovative, too late to the corporate market. Recognized the need early on for a line of product appropriate for corporate use but too slow in bringing it to market.

    Advice to Management

    Listen more to the teams in the field

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