SMART Technologies

  www.smarttech.com
  www.smarttech.com

SMART Technologies Reviews in United States

Updated November 25, 2014
Updated November 25, 2014
94 Reviews
3.0
94 Reviews
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
25 Ratings

Review Highlights

Pros
  • Great team to work with, very progressive understanding work/life balance (in 10 reviews)

  • Worked with some great people, learned some good skills, delivered a very visible project (in 8 reviews)


Cons
  • Poor Management, terrible politics, cult of personality around the founders (in 5 reviews)

  • Middle and senior management that came in around 2007 ran the company into the ground (in 4 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1.  

    Very Corporate Centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SMART Technologies full-time (more than 3 years)

    Pros

    Growth, Great Product, Market expanding, Good Partnership with Microsoft. Great benefits, good pay, good vacation,

    Cons

    Corporate Is in Calgary and might as well be on Mars. Not very aware of the field situation, but getting better.

    Recommends
    Positive Outlook
  2.  

    If you want to be bullied in the work place, take a job here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ESM in Greensboro, NC
    Former Employee - ESM in Greensboro, NC

    I worked at SMART Technologies full-time (more than 5 years)

    Pros

    You get paid every two weeks and benefits are OK, Medical is expensive for a family.
    I still believe in the product, NB and IFP's are where it is at!

    Cons

    Sales are down but wait we will:

    Downsize the workforce
    Blame the ESM or TM when they(Management) reduce the reseller boots on the ground by 90%
    Let Epson sell NB as a loss leader to sell HW
    Use SFDC as an inventory tool but with no connection to Oracle
    User list? What user list?
    Backorders on product for weeks
    Constant Conference calls in the middle of the week
    Too many reports that could be pulled from SFDC
    Lack of understanding by upper management because they are never told the truth by middle management
    Middle management who needs to go out an actually sell a deal before they criticize you on your selling capabilities
    Training? NONE!
    Messaging? Just ask how many times they changed that with pricing around NB 2014 and then asked us to keep up with their stupidity.
    Jealous and deceitful RED's who will turn on you as fast as the wind changes directions

    Advice to ManagementAdvice

    Fire certain middle managers and an upper executive who is ruining the company.
    If they can't present in NB or to an audience then you know who they are.
    Neil they are lying to you, dig deep and follow th money

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It was great until....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies

    Pros

    Products were solid and the channel partners were the ones that did the heavy lifting

    Cons

    Middle and senior management that came in around 2007 ran the company into the ground. No experience in technology nor the education market led to their bringing in mid-level managers that knew even less so that no one could question the incompetence. Add to it that at the same time, new management saw the channel as a burden versus the reality that the channel was one of the reasons the company had done so well - the channel had to deal with product installations, unhappy customers and working with the end customers. When the company lost sight of this, the company lost sight of itself and has since floundered. It's a simple equation - work with the people that sell your products and the people that buy our products and listen to them.

    Advice to ManagementAdvice

    Quit faking it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    It was a great place to work at one time; now it’s lost, struggling to find its validity in the market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 5 years)

    Pros

    The technology was a game changer, which positively impacted millions of kids throughout the world. SMART had great technology and great people that was focused on placing valued solutions in classrooms all over the globe.

    Cons

    As SMART grew at a very rapid pace, new hires were brought in, with lower pay scales. Most knew nothing, nor had experience with the market, product development or the sales channel. Quality, delivery, support and vision suffered. Management was out of touch with customers, the market, resellers and our own people.

    Advice to ManagementAdvice

    Hire the proper talent to do the job and then listen to their input. Remove non-preforming management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Company founded on one idea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 5 years)

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    line lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Lead in Anaheim, CA
    Former Employee - Line Lead in Anaheim, CA

    I worked at SMART Technologies full-time (more than an year)

    Pros

    Small company with light workload. Repeat jobs so not much in the way of surprises. Day shift, Monday through Friday. 8-5 with overtime on sixth day is common but on a volenteered basis for the most part.

    Cons

    No room for advancement and work became repetitive and boring after the few first month. Internal finger pointing when project does not go well.

    Advice to ManagementAdvice

    Walk the floor more often.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Alot of potential if they could stick with a single plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time

    Pros

    Interesting Technology, Unique market position

    Cons

    Bad Corporate Culture - a culture of mistrust and management by fear

    Advice to ManagementAdvice

    People are more effective doing their jobs when they can keep their eyes focused ahead on sales as opposed to having to look over their shoulders to watch their back

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great company, amazing products, true commitment to education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time (more than 10 years)

    Pros

    Great product family that met the needs of educators across all grade levels. Great team to work with, very progressive understanding work/life balance.

    Cons

    Need to be more innovative, too late to the corporate market. Recognized the need early on for a line of product appropriate for corporate use but too slow in bringing it to market.

    Advice to ManagementAdvice

    Listen more to the teams in the field

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Please don't leave a strong stable company, like Microsoft, for SMART! Don't do it!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMART Technologies full-time

    Pros

    The business of collaboration is fun.

    Cons

    The company only cares about revenue at any cost. The company is basically going out of business...look at their stock! All the good employees are leaving for a more stable company. Anyone who sticks around to 'turn around the ship' is only met with a slap in the face. It takes more than a few months to turn around an underperforming business (Enterprise Business Unit). Management does not understand this nor care, and consequently lets people with huge potential go - only to start again with someone new who falls into the same trap. No wonder they have the terrible reputation as the 'revolving door'. Clients know this and are standing firm and basically not buying. The Education business is the only thing keeping the company afloat.

    Advice to ManagementAdvice

    Sell the company to Microsoft.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    getting better but needs a lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical
    Former Employee - Technical

    I worked at SMART Technologies full-time (more than an year)

    Pros

    They have one of the best technology for interactive displays when it works
    one of the best software when it works
    partner with Microsoft a big boost
    Lync room system is good, not great

    Cons

    a lot of people in the company lack urgency
    poor product development and quality testing
    Buggy product that only gets fixed after it's released to public
    "frog in a well" mentality

    Advice to ManagementAdvice

    Need some serious overhaul of the product development and testing.
    reduce manufacturing cost
    Take your head out of your butt and start looking at the competition, it won't be long before customers realize SMART's focus is on revenue, not customer satisfaction.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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