SMITH
2.7 of 5 86 reviews
www.smith.co Seattle, WA 500 to 999 Employees

SMITH Reviews

Updated Jun 4, 2014
All Employees Current Employees Only

2.7 86 reviews

                             

18% Approve of the CEO

(no image)

Chuck DelGrande

(11 ratings)

32% of employees recommend this company to a friend
86 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "My manager has healthy sense of work life balance"
    in 7 reviews
  • "I work with really smart people"
    in 10 reviews
Cons:
  • "For such a small company, no real interaction with senior management"
    in 5 reviews
  • "Now many of the upper management are gone and the new management is trying to find their footing"
    in 5 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great experience.

    Customer Service (Current Employee)
    New York, NY

    ProsGood people and good environment.

    ConsNothing really to say negatively

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Revolving Door of Leaders (bad ones)

    Business Development Manager (Former Employee)
    Seattle, WA

    ProsAt one point, the company had been a great place to work. Cohesive teams, smart people, no overt nonsense from leadership. Low turnover. Steady new business coming in the door.

    ConsThe leadership team lost their way, brought in a long line of characters to run different parts of the business and ultimately ruined a good thing.

    Advice to Senior ManagementPick a direction and stick with it. And do it really well.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • No Opinion of CEO

     

    It's getting better

    Developer (Current Employee)

    ProsFlexible work hours and environment are great. There are also a variety of projects, so you frequently get experiences to learn new things. Also, most co-workers are pretty great

    ConsStaffing needs an overhaul. Some areas never have enough people, some always have people on the bench. It seems every project is always in fire-drill mode, and no one is ever given the proper time to complete a task (across all disciplines)

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Great place to start for multi-disciplined designer

    Creative Director (Current Employee)
    Portland, OR

    ProsMaturing company who has great potential to succeed in the competitive market provided that they can be more focused.
    Great talented people who can share their experiences.

    ConsMore often than not, the management has their priority backwards not only in the external facing client, but also internally to their own employees.

    Advice to Senior ManagementNeed to pay more attention to the core team who invested their time and effort in trying to make SMITH thrive.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Fun project just no business coming in

    Anonymous Employee (Former Employee)

    ProsIt was fun for the project that I was on and I liked to folks I worked with although most of them are gone now too

    ConsNo business coming in. For such a small company, no real interaction with senior management

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Hard work, doesn't pay off. Questionable leadership.

    User Experience Architect (Former Employee)
    Seattle, WA

    ProsWork with great people, who will be friends for life. Flexible hours. Variety of work.

    Cons- Overworked, long hours.
    - No room for advancement opportunities for minorities.
    - No bonuses.
    - No matching 401K.
    - Less qualified individuals get promoted, favoritism is growing.
    - Performance reviews, what is that?
    - Lack of leadership.
    - Rebranding efforts by leadership going in the wrong direction.

    Advice to Senior ManagementTreat your employees like you would want to be treated, specially those in creative. Don't see them as numbers, but as people just like you. A little effort goes a long way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Drama, fear, desperation and pretension dominates

    Technical Director (Current Employee)

    ProsOccasionally someone talented gets suckered in, but then quickly leaves

    ConsWould require a novel-sized text field. Stay away.

    Advice to Senior ManagementSolve all partner disputes and focus on talent. Customers will gravitate to do business with you if you actually can have one single stable project where half the talent doesn't quit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    You can't run from your past, Ascentium

    Anonymous Employee (Former Employee)

    ProsGrowth path is there if you know how to play the game.

    ConsSoulless atmosphere that doesn't inspire creativity, arrogant upper management, very little innovation desired or accepted. "Culture" and "values" are a joke.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    I've worked at SMITH for a year and a half.

    Project Manager (Current Employee)
    Seattle, WA

    Pros- Flexible Schedule
    - Exciting Clients
    - Awesome Building and Environment
    - Stocked fridge
    - Dogs allowed in the office

    Cons- seems like the biz dev/sales pipeline has been lacking in the past 6 months to year

    Advice to Senior Management- Find better ways to stop talent attrition

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Placed people in powerful positions based on promises, not industry experience, letting the entire account and team fail

    Senior Program Manager (Former Employee)
    Bellevue, WA

    ProsSmart, hopeful people with great intentions and vision. Very strong SME knowledge in Seattle-based technology companies spanning nearly two decades.

    ConsOne of the main Board of Directors and founders is a complete lunatic, changing the course of the ship and entire company midstream on a whim, just because... Nobody can stand up to him. Shifting gears from purely tech-focused to also including creative, strategy and marketing was an extremely painful process that never lasted. An account director was brought in and made partner, who knew nothing about the agency side of the business but was given way too much control, completely tanking 40% of the business in the process leading to tons of attrition lasting more than a year. Two CTOs were running side-by-side during a merger, with a lot of tension and confusion felt by everyone that was never cleanly sorted out. There was a lot of fear with the fact that they couldn't pay their office lease at the HQ for more than a year, and what that meant in the long run.

    Advice to Senior ManagementGo with proven industry veterans in agencies when looking for leadership, rather than employees from the client side who know nothing about our business. Don't let a big gun push you and the company around just because they have deep pockets. Don't put all of your eggs in one basket, again and again and again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for SMITH? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at SMITH reviews and ratings — including employee satisfaction and approval rating for SMITH CEO Chuck DelGrande. All 86 reviews posted anonymously by SMITH employees.