SMRT Reviews

Updated June 17, 2015
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3.3
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Recommend to a friend
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Desmond Kuek
2 Ratings

22 Employee Reviews

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  1. Welcome to join if you're driven!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Executive in Singapore (Singapore)
    Current Employee - Senior Executive in Singapore (Singapore)

    I have been working at SMRT full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Good Bonus
    - HR Policies regularly reviewed
    - Free Travel
    - Dedicated Talent Management Team
    - Company is big enough for individuals to switch department. You do not need to job hop to other companies.
    - Booming industry

    Cons

    - There are still lots of red tapes, but the company is willing to take steps to increase productivity.
    - Industry is booming, but relatively small currently. Will be much bigger in 10 years time.

    Advice to Management

    - Dare to let go of dead logs. Don't let them drag the company down
    - Motivate the driven staff with higher pay, bonus, progression, etc..
    - Well done to engage the staff.
    - It is natural to peg our salary to a higher tier since not many people are willing to rough it out in the company.


  2. Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech in Singapore (Singapore)
    Former Employee - Tech in Singapore (Singapore)

    I worked at SMRT

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefit is moderate. Shift work is tiring 7 days work 2 and 3 days off.

    Cons

    Bonus not so good. Rise so no good.


  3. ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMRT

    Pros

    Good career path. Good bonus. Central location in City Hall. Stable job, no overtime, manageable. Stable job for workers to stay long.

    Cons

    Too hierarchical, hard to be heard. Low increment. Very political, annual increment is little and slow, lack of flexibility, no future advancement.

    Advice to Management

    Value the workers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    Avoid at all costs if you value your well-being

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Singapore (Singapore)
    Former Employee - Manager in Singapore (Singapore)

    I worked at SMRT

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Forced to give a smile on the surface.
    Still not too bad for Non-Execs.

    Cons

    Situation at Ang Mo Kio Bus Depots (which affected other depots in Woodlands & Kranji)

    For Execs (treated worse than factory workers) - 18-hour work days, 7 days a week.
    Ridiculous response required to multiple SMS, Whatsapp groups from 6+ AM til 1 AM.
    Minimum 15 meetings per week, 4-5 meetings per day.

    - Non value-add discussions on Whatsapp group after working hours, requiring response.

    - Elitist War-mongering/Mafia mindset at Bus Ops management team, wanting 'whole world' (other departments) to report to them for their Battle Order formation.

    - Adversarial behavior from Bus Ops senior management with lots of shameful open infighting among senior management, treating others like 'Enemy combatants' .

    - Expert at ':Leading soldiers on how to charge in battle', just don't ask them what to do after the 'soldiers died' (resigned). , always fighting with managers & SM from Automotive maintenance services and other departments.

    No work-life balance for Bus Operations & Automotive Maintenance Services.
    Can't even have a proper dinner & social life, with SMS keep coming.

    Really pity the MD of SMRT Roads for having such vicious senior management team akin to Siberian tigers devouring Mgrs & Execs for breakfasts. Challenge remains on how is he going to tame them.

    - Some of above statements might be an exaggeration while under-emphasizing in others but the underlying issues are real and deeply-rooted.

    - Family life totally destroyed with, spouses/parents/children complaining neglect.

    Advice to Management

    Remove military purists/Mafia senior management style at Bus Ops which infected rest of support services.

    Focus on work-life balance and especially on quality, rather than price.
    Recent loss to Tower Transit (foreign operator) at Bulim depot must be taken positively as a wake up call, rather than avoidance of losses.

    Look at what happens when 'Orders of battle' are implemented to 'Must win at all costs', which is foolish.

    Reflect and soul-search to understand why is Tower Transit, with a $100M higher bid, as a foreign operator, able to win the tender? Something must be wrong somewhere.

    More on Quality, Quality, Quality. Not just low Price, low price, low price. Kudos to the Gov for balancing evaluation with quality, rather than price alone.

    Focus more on quality, which will eventually change mindset and management style towards more work-life balance, which eventually improves more value through profit, morale & loyalty & innovation, which is the essence of productivity.

    We are running a business, not a military. Solders can die in battle and the next are forced to come forward to replace else be shot/charged, you can't do that to employees.whom can resign anytime. therefore, more innovation, intrinsic motivation must be developed to retain talents.

     Else end result will be talent drain, and the vicious cycle continues until a true mindset change happens.


  6. Management Trainee Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer
    Current Employee - Senior Engineer

    I have been working at SMRT full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good career path. Good bonus. Lots of opportunities

    Cons

    Outdated HR policies and poor benefits.

    Advice to Management

    Build trust in the people, give more flexibility and delegate authority.


  7. Amazing but in transition. Be under the right boss.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in HarbourFront (Singapore)
    Current Employee - Manager in HarbourFront (Singapore)

    I have been working at SMRT

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good bonus, central location in City Hall for Hq, free travels on SMRT network

    Cons

    Some old and backward mindset people

    Advice to Management

    Need to be in the right groupt


  8. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Singapore (Singapore)
    Current Employee - Executive in Singapore (Singapore)

    I have been working at SMRT full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Stable, there is job security. Helpful colleagues who are long service and experienced. Free travel benefit with recent introduction of flex benefit.

    Cons

    Culture and mentality is still of the past. Too hierarchical, resulting in layers between the top and ground hampering communications.

    Advice to Management

    More employees engagement


  9. Railway industry is booming, can be fast paced with many implementation of new technologies

    Current Employee - Senior Engineer in Singapore (Singapore)
    Current Employee - Senior Engineer in Singapore (Singapore)

    I have been working at SMRT

    Pros

    Good exposure
    Company is open to innovation

    Cons

    Low increment and mediocre benefits


  10. Not recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SMRT

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Stable job, no overtime, manageable for working mother

    Cons

    very political, annual increment is little and slow, lack of flexibility, culture of obsequious.


  11. No prospect for making as a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Signal Technician in Singapore (Singapore)
    Current Employee - Signal Technician in Singapore (Singapore)

    I have been working at SMRT full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Stable job for workers to stay long

    Cons

    No future advancement for a career

    Advice to Management

    Value the workers espescially the ground worker and the pioneer.



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