SMS Management & Technology

  www.smsmt.com
  www.smsmt.com

SMS Management & Technology Reviews in Australia

Updated October 5, 2014
Updated October 5, 2014
45 Reviews
3.0
45 Reviews
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Tom Stianos
24 Ratings

38 Employee Reviews Back to all reviews

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  1.  

    Information & Data Management Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IDM Consultant in Melbourne (Australia)
    Current Employee - IDM Consultant in Melbourne (Australia)

    I have been working at SMS Management & Technology full-time

    Pros

    Interesting projects and people to work with, good skills enhancing options.

    Cons

    Shine projects do not get monitored properly, which makes management believe that all its good when in fact there are things to be done to help our fix.

    Advice to ManagementAdvice

    Monitor projects more closely.
    Change to a service mindset rather than a bum on a seat.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Be prepared to go it alone and you'll thrive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Practice Lead in Sydney (Australia)
    Former Employee - Practice Lead in Sydney (Australia)

    I worked at SMS Management & Technology full-time (more than 3 years)

    Pros

    Great people, great clients, and a huge amount of autonomy (if you're prepared to ask for forgiveness rather than permission.)

    If you're confident, resourceful and assertive, then anything is possible.

    Cons

    Can be bureaucratic. Great at "steady as she goes", but no spirit of entrepreneurship within the Executive group.

    You won't get spoon-fed. If you behave like just another resource, that's how you'll be treated.

    Many of the best people have left, stifled by the "bums on seats" mentality and general lack of imagination at the top level.

    Advice to ManagementAdvice

    Show some balls and go beyond the "safe". The "value-added resourcing" business is getting squeezed.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great People, Good training, OK Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Melbourne (Australia)
    Current Employee - Consultant in Melbourne (Australia)

    I have been working at SMS Management & Technology full-time (more than an year)

    Pros

    Great networking experiences, good opportunities to work in various areas, good support for training and certifications, great people to work with.

    Cons

    Strategic challenges moving out of resource augmentation mindset. Salaries are not particularly competitive, the bonus structure is unattainable so don't bank on it.

    Advice to ManagementAdvice

    The perception within the organization and the perception in the market unfortunately are at odds with where we want to go strategically.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Former consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than 3 years)

    Pros

    Good exposure to banking and major telcos in Australia

    Cons

    The main reason for joining SMS was to avoid risk of being an independent contractor, however given the shift in the market and new policies anyone who is on the bench will quickly be fired

    ‘Strategy’: A lot of chat about how it is a strategy firm not a bodyshop, but not a reality for a 95% of consultants. Clients perception is as a more expensive way of recruiting contractors, not a go to for fixed price pieces of work, and as such are squeezing rates. Account managers are so desperate for sales that they will lower prices / offer consultants for free for a number of weeks.
    Pay: Don’t expect payrises to keep up with CPI, and bonuses, if they are offered, are a joke
    HR: Consistent lack of communication / understanding between management and HR policies (extended leave etc). This lead to major issues for me and resulted in threats to bring the company to the ombudsman to get appropriate notice paid.
    Training and development: Some in-house training is available, however quality is questionable, will also make you come in on a Saturday, or refuse to allow you to attend if you are on an engagement.

    Advice to ManagementAdvice

    Recognise what you are good at - body shopping - and stand by that.

    Eliminate the flat structure if you have not already done so, its a nonsense with range of experience from grad to program directors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Lots of bad and a little bit of good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Some crazy talented people (hit or miss), some really interesting projects (hit or miss). Great networking opportunities, colleagues were very accommodating and always willing to sit down for a coffee and a bit of a chat no matter what the subject. Some aspects of the culture were really great and I enjoyed them immensly. I also enjoyed mentoring the grads coming in, and most of the events (that Senior Management didn't organize) were stellar.

    Cons

    The senior management has the company on cruise control - every year for the yearly results and the goals for next year are always "Make more money, get more clients". There is absolutely no innovation happening here - it is just a body shop. If I had to use a single word to describe the senior management and the company outlook I would use "Stagnating".

    I have another bone to pick and that is salary. According to the internal salary graph I was being paid the same as a graduate student and I have 10 years of experience. This is the graph that HR compiled.

    The company recruits heavily in the UK. They then use this advantage of sponsorship and the ignorance of the Brits to under-pay them. I know 3 Brits with a very similar level of experience (one of them the same skill set, other two different but higher paid skill-set) are getting paid 30-40k less than I was at the time. This is disgraceful and shameful. The HR department is a joke.

    Senior management and HR are known to be vindictive when anyone says anything bad about them. I suffered through this. My 3 Brit mates suffered through it. Some of the grads I mentored suffered through this.

    Advice to ManagementAdvice

    Fix the above. Stop underpaying expats. Bring salaries in line with the rest of the market or provide actual proof that the salaries are market competitive (stop using the "data is sensitive" excuse to hide this from SMS-ers). Come up with an actual plan to move the company forward and don't just cruise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Confused business strategy resulting in difficult resource augmentation perception in the market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Reasonably collegiate environment. Some salary packaging. Slightly less political and more work life balance than international consultancies (something less than 2 pounds of flesh)..

    Cons

    Somewhat cliquish. Clients do not consider the company to be a legitimate consulting company (i.e. resource augmentation) and lack economies of size/scale and therefore difficult to obtain high-level outcome-based engagements for large enterprises. Limited or no tangible knowledge management processes, system or culture. BYOD laptop.Varying personnel standards. Culture of mediocrity in parts.

    Advice to ManagementAdvice

    Clarity on market positioning and willingness to invest in bona fide intellectual property and associated cultural initiatives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Below average in most ways

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at SMS Management & Technology full-time (more than 3 years)

    Pros

    -The consulting staff are fantastic. Really a great bunch of people to work with.
    -work-life balance is great. Well above the average than for most consulting companies.
    -Plenty of opportunities to add to your skills and learn- but this will be on your own time and effort. Company will ABSOLUTELY NOT reserve you for professional growth at the expense of you billing.
    -generally less kissing up to sales managers required to get ahead than other consulting companies.

    Cons

    -Managers are skilled, but almost solely focussed on sales.
    -Wide variance in regards to career development between offices
    -Salaries/compensation is at the very low end of market.
    -Sole focus on sales.
    -Little professional development, although they are getting better at this.
    -No mentorship/guidance to staff.
    -Difficult to make vertical moves. However, lateral moves are generally easier than competitors.
    -Success will depend on positioning yourself appropriately within the company

    Advice to ManagementAdvice

    Focus less on sales and more on your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Desperation (and heavy Bodyshopping) is setting in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Melbourne (Australia)
    Current Employee - Consultant in Melbourne (Australia)

    I have been working at SMS Management & Technology full-time (more than 3 years)

    Pros

    - Opportunity to work with some big clients (but not necessarily the role you want)
    - Pay is not great, but generally higher than tier 1 consultancies

    Cons

    - Company is on a downward spiral, with strategic fixed price projects pretty much non-existent and a massive push to keep the bench down, bodyshopping consultants for whatever they can be billed for
    - Roles are mainly lone wolf roles "fighting for scraps" left behind by the tier one's
    - Underhanded dismissals are rife, with many management ranks being ousted in the last year. If you're on the bench with low utilization, you are a target.
    - Practice structure has been abandoned in the focus to clear bench numbers.
    - Investing in people mentality has been replaced with expendable consultant approach.

    Advice to ManagementAdvice

    Management changes "on the fly" are being noticed by consultants and they are leaving in drones. Try to be more strategic in your thinking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Interesting colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Melbourne (Australia)
    Former Employee - Project Manager in Melbourne (Australia)

    I worked at SMS Management & Technology full-time (more than an year)

    Pros

    Decent compensation (despite bad bonus structure), wide variety of interesting projects

    Cons

    Internally is bureaucratic to get anything done

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great opportunity for Consultants wanting to gain experience with Melbourne's largest organisations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at SMS Management & Technology full-time (more than an year)

    Pros

    I Joined as a Consultant in 2012, from a larger global consultancy. I have been pleased with the variety of engagements I have worked on over this time and the development programs that have been in place.
    At SMS I have worked with many experienced Consultants and have always felt part of a team.

    Cons

    Internal intranet and content management systems could be improved - ease of use and ability to find information.

    Recommends
    Positive Outlook
    Approves of CEO

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