SMS Management & Technology

  www.smsmt.com
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SMS Management & Technology Reviews

Updated Jul 27, 2014

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2.9 42 reviews

59% Approve of the CEO

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Tom Stianos

(22 ratings)

46% of employees recommend this company to a friend
42 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great opportunity for Consultants wanting to gain experience with Melbourne's largest organisations.

    Consultant (Current Employee)

    ProsI Joined as a Consultant in 2012, from a larger global consultancy. I have been pleased with the variety of engagements I have worked on over this time and the development programs that have been in place.
    At SMS I have worked with many experienced Consultants and have always felt part of a team.

    ConsInternal intranet and content management systems could be improved - ease of use and ability to find information.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great people, but your career is what you make it

    Consultant (Current Employee) Melbourne (Australia)

    Pros- Great people
    - Opportunity to work in various industries and roles
    - Excellent networking opportunities

    Cons- No clear career progression, must be VERY proactive and driven, which is not for everyone.
    - Accept that you are there to make the company money
    - Often unclear business direction
    - Utilisation more of a priority

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Plenty of opportunity but lacking direction

    Consultant (Current Employee) Sydney (Australia)

    ProsGood people to work with, flat operating culture, opportunity to get involved with some large projects within high profile organisations.

    ConsFragmented approach to conducting business, with no cohesive direction or plan across business units and practices.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Professional culture and great people

    Senior Consultant (Former Employee)

    ProsSMS has a rigorous recruitment process that ensures a strong culture and highly professional staff. Work-life balance is excellent and there is a wide variety of work available.

    ConsStrong culture has been eroded in recent years. Company doesn't pay top dollar but you accept that to work in a strong culture with a good variety of work. Access to training and professional development can be limited.

    Advice to Senior ManagementMaintain the culture, continually ensure that salaries maintain parity with the market.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    SMS thinks the grass is greener, but it's just another bodyshop

    Consultant (Current Employee) Melbourne (Australia)

    Pros- Working at SMS can be a good stepping stone to a better career with another employer
    - The remaining senior consultants can offer a wealth of experience and guidance

    ConsAs seen in other reviews, a number of recurring problems:

    - More and more is expected of consultants above and beyond consulting engagements in an attempt to plug gaps in processes and IP
    - Most consultants are pushed out to site and then left there either to sink or swim with minimal support
    - Culture does not tolerate people speaking out against the company
    - Focused on shareholder wealth at the detriment of consultants
    - Office based appointments largely based on nepotism or old boys / girls club
    - Does not know how to sell experienced / senior consultants. Expects these consultants to find their own work
    - Collaborative culture is deteriorating as consultants are becoming more disgruntled
    - You have no choice over the project you're working on. It's all about utilisation.
    - The number of underhanded dismissals and bulling of consultants to resign with low utilization or out of favour with management is on the increase
    - Fixed price projects have all but disappeared. Almost all roles are "resource augmentation" being a body on a seat. Bodyshopping is rife
    - Dealing with office staff is an exercise in futility, being completely unhelpful and causing frustration
    - Consultant retention is very poor. Average tenure is around 2 years

    Advice to Senior ManagementThe current bodyshopping strategy and hiring experienced consultants over retaining existing ones will only work for so long. Once the company grows a new strategy is required. Grow some perspective and realise that the grass is not greener at SMS and real cultural changes are required, otherwise the company won't grow any further, and even more consultants will leave in drones once the market picks up again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great people and culture

    Consultant (Former Employee) Sydney (Australia)

    ProsGood culture and people in Sydney

    ConsSalaries not very high compared to others

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    No limits to what you can do, just be yourself

    Consultant (Current Employee) Melbourne (Australia)

    ProsFreedom to do what you want within the limits of the business model: this needs to be considered by those who expect everything to be either laid at their feet or listened to about every single grip they may have.

    ConsLack of structure may frustrate some people. Bonus scheme is a bit sketchy but links to overall business performance. Some communications could be improved.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Great opportunities

    Consultant (Current Employee) Melbourne (Australia)

    ProsLots of different placements to choose from.

    ConsSometimes have to compete against other quality consultants for great gigs.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Some opportunities to experience new industries... but not much else

    Anonymous Employee (Former Employee) Melbourne (Australia)

    ProsCalibre of consultants can be reasonable, but not much better than the law of averages would dictate. There is indeed the collegiate atmosphere you'll find in the brochures - unfortunately the common bond uniting most consultants tends to be a general dissatisfaction with management, career direction and salary.

    Would recommend this company to graduates or those new to the Australian job market who wish to gain experience in new fields and will not be put off by the lower than average pay.

    ConsFrom my experience, the management were out of touch, happy to brand anybody who did not tow the party line as "moaners". Pressure is regularly applied to practice and account managers to stick consultants into whatever role they can, without due regard for skills match or the wishes of the consultant.

    Turnover should be important to every company, but if the focus is solely on the bottom line to the detriment of all else, it can make for a depressing experience as an employee. From my perspective in the Melbourne office, the CEO and ivory tower mob kept talking about "delivering vision" and solutions, yet most of the consultants felt like low paid contractors, enduring an annual self-appraisal process which made no difference except ensuring the HR manager got a healthy paycheck.

    I do understand that some consultants have had a positive experience with SMS. I suspect these are individuals outside Melbourne or those who are mostly self sufficient in the field, with no reason to ask favours from their consultancy. Some of the longer term consultants will have their own reasons for staying - perhaps perks inherited from more generous days and a better salary than the newer guys?

    I can only speak as one of those employed over the last few years. My experience was of a company with a 40% churn rate and an average consultant tenure of 18-24 months. The company seems happy to work with that business model, but it is clear that most consultants can't see a long and happy future with the company - it is a stepping stone to better things.

    For those who want a more defined career progression - appropriate client roles to help them grow, a modicum of investment in their careers, a decent mentoring structure, support from managers you can respect - forget it.

    Advice to Senior ManagementEither admit you are a body shop and become a leading edge contracting shop, or start properly investing in your consultants as per your marketing material.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good company principles and values

    Consultant (Former Employee) Sydney (Australia)

    ProsHave some very capable people and consultants. Some good mentors and one can learn a lot if you work on a project with them.

    ConsMake you work very hard and long hours. Assume everyone can work hard and do not take into account that some have young families.

    Advice to Senior ManagementCould do to support the junior staff, especially on tricky projects and difficult clients.

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