SSP America

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  www.foodtravelexperts.com

SSP America Reviews

Updated December 20, 2014
Updated December 20, 2014
35 Reviews
2.2
35 Reviews
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Leslie K. (Les) Cappetta
12 Ratings

Employee Reviews

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  1.  

    Typical food service job

    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI

    I worked at SSP America part-time (more than 3 years)

    Pros

    Typical food service job really. Really great time vacation hours.

    Cons

    Working at at airport meant you never knew what your day would be, sometimes busy, sometimes slow.
    They didn't give raises, they only gave promotions (and only if you were full time).
    Management played favorites, found ways to fire employees they didn't like.

  2.  

    It was fun working at the airport, however the company not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Cook in Cedar Rapids, IA
    Former Employee - Cashier/Cook in Cedar Rapids, IA

    I worked at SSP America full-time (more than an year)

    Pros

    Some of the fellow employees were fun to work with and It was great to meet all the nice people traveling and hear their stories.

    Cons

    Some of the worse management there is. Some managers acted like they cared when all they really did was talk about you behind your back. Others would show up and do nothing but flirt with staff. The rules change depending on who is involved. You never get off at your scheduled time. Lot of employee just stand around, and other ones have to Pick up their slack.you earn time off but when you go to use it it seems to have disappeared . Too much to list about cons

    Advice to ManagementAdvice

    Hire more professional staff including management and make sure everyone is on the same page with rules and follow thru.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter
    Current Employee - Waiter

    I have been working at SSP America

    Pros

    The yearly bonus MANAGERS get from not staffing needed dishwasher, bussers, host, cashiers etc.
    No need to worry about proper cleaning, sanitizing or food handling. So check for moldy bread..
    You can get away with more than 27 write ups apparently. Which is not a 'pro' if you're not the one receiving them.

    Cons

    Favoritism everywhere. Managers nowhere to be found.Menu buttons don't work. Not properly staffed.** No dish SOAP many times**. Menus are wrong, prices are wrong. We don't carry supplies needed maybe coffee cups one day maybe ketchup the next. Need more? Look up RNO restaurants review.

    Advice to ManagementAdvice

    Get some leadership skills, maybe a degree. Learn the computer system, to make schedules, to do inventory, to communicate. Learn your manners.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    bartender

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Phoenix, AZ
    Current Employee - Bartender in Phoenix, AZ

    I have been working at SSP America full-time (more than an year)

    Pros

    Money is amazing and the hours aren't bad

    Cons

    Management is a joke and can't keep staff from doing whatever they want

  6.  

    respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Host/Customer Service in Phoenix, AZ
    Former Employee - Cashier/Host/Customer Service in Phoenix, AZ

    I worked at SSP America full-time (more than an year)

    Pros

    it is fun at times, my co workers were friendly.

    Cons

    communicating with managers wasn't the best when you have a problem.

    Advice to ManagementAdvice

    you need to get to know all the employees

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    The worst place to work overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Jamaica, NY
    Current Employee - Line Cook in Jamaica, NY

    I have been working at SSP America full-time (more than an year)

    Pros

    My coworkers and the food I made

    Cons

    The people in HR don't have a clue of what they are doing now, you can't really move up in the company. If you just want a little experience do that and leave, this is not a long term if you wanna move up and the pay sucks

    Advice to ManagementAdvice

    As you can see no one wants to stay anymore all your good workers are leaving, you guys are doing a bad job because you don't care about your workers anymore all you guys care about is what's going in your pockets. I miss the old people that use to work for HR they exactly cared and everyone was happy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Ok

    Current Employee - Shift Supervisor in Milwaukee, WI
    Current Employee - Shift Supervisor in Milwaukee, WI

    I have been working at SSP America full-time (more than 3 years)

    Pros

    Get to work in different restaurant types for the same company.

    Cons

    Low compensation and few opportunities for growth beyond the supervisor position during the time I worked there.

  9.  

    Unethical and Unrewarded Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Host in Phoenix, AZ
    Current Employee - Cashier/Host in Phoenix, AZ

    I have been working at SSP America full-time (less than an year)

    Pros

    Meet new people, fast pace environment

    Cons

    Stressful, poor management, lack of ethics, nor moral, do not give breaks, quick to fire if you stand up for yourself, managers curse and belittle employees, list can go on forever

    Advice to ManagementAdvice

    Need an ethics course emphasizing on empowering your workers, communication skills, anger management, stress release, and proper training

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great working environment where you meet folks from all around the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Houston, TX
    Former Employee - Bartender in Houston, TX

    I worked at SSP America full-time (more than 5 years)

    Pros

    Flexible hours, great tips, and decent benefits.

    Cons

    Management stretched too thin. Upper management concerned with nitpicky items and bottom-line.

    Advice to ManagementAdvice

    Concentrate on keeping middle management happy and in-place.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Company going through growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Phoenix, AZ
    Former Employee - Finance in Phoenix, AZ

    I worked at SSP America full-time (more than an year)

    Pros

    Goals and values of the company are in the right place. This company will give you the opportunity to learn with a growing comapny.

    Cons

    Resources and support of a small company thta needs to make the transition to a growing business. A lot is expected but positive reinforcement and respect needs to be given also.

    Advice to ManagementAdvice

    Corporate support needs to be supportive and not adversarial

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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