STA Travel Reviews

Updated March 25, 2015
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2.8
58 Reviews
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Recommend to a friend
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Peter Liney
30 Ratings

Pros
  • Relaxed work environment, can wear jeans and tshirt to the office (in 8 reviews)

  • Relaxed environment and some great people work here (in 3 reviews)

Cons
  • Low pay, expensive insurance premiums, little room to grow without moving to their HQ (in 6 reviews)

  • Terrible IT infrastructure, very high pressure sales targets, extreme lack of communication from upper management (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Travel Expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.

    Recommends
    Negative Outlook
  2. Wonderful people, travel benefits, opportunities to grow. Weak areas include IT support and Senior Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Chandler, AZ
    Former Employee - Management in Chandler, AZ

    I worked at STA Travel full-time (more than 5 years)

    Pros

    Great opportunties to travel. Young and young-at-heart atmosphere. Fun activities, upbeat, casual (extremely casual) environment. Very open middle management. Decent pay for entry level and opportunity to grow if you apply yourself.

    Cons

    There is almost no money put into support roles. The support team reports to seperate management in the UK and are given different goals than the sales teams so they do not work as one. Senior management has encouraged them to not work as one due to their own personal conflicts. Most of upper management has been removed as cost savings so communiation iand engagement is poor from their level.

    Advice to ManagementAdvice

    With STA US being a small company there should be more engagement with leadership. It is frustating to see leaders come to town only to sit in a conference room all day or work remotely from their hotel room. Operations and Sales needs to find common ground as the current situation hurts the business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Student & Youth experts may have aged out .................

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time

    Pros

    Great vacation and time off
    Good elements of a training program
    Comfortable work enviroment -

    Cons

    Limited opportunity to move up with ongoing downsizing that has gone on for years
    Poor communication
    Outdated products and understanding of the industry
    The stress of trying to achieve the required results without a viable plan that can be implemented
    Long history of over paying the sales team and under paying the support staff

    Advice to ManagementAdvice

    Company values and vision is not a marketing scheme
    Month to month planning is not a viable plan for growth - short or long-term

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. It depends which location you work at and what type of co worker you get to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time (more than a year)

    Pros

    Travel benefits
    International perspective
    Cool people to work with (again, depends on which location you're at)
    Overseas training or meeting if you are at manager level

    Cons

    Some seniors in the office are hard to work while some of them lack leadership to lead the team. Perhaps more training on people skills are needed.

    Advice to ManagementAdvice

    Management people are pretty much cool and you can learn a lot from them, though you need more time to look at what's going on in a smaller office location.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Head Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX

    I worked at STA Travel full-time (more than a year)

    Pros

    -Involved in many different projects
    -Get to know the people you are working with really well

    Cons

    -Terrible location
    -Poor compensations
    -Absolutely no training
    -Inadequate resources
    -Lack of trust from rest of company
    -Poor management
    -Blind leadership
    -No structure
    -No Processes
    -Ridiculously small budget for expectations
    -Understaffed

    Advice to ManagementAdvice

    Hire some managers who actually know what they are doing. They can talk the talk but they can't walk the walk.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Lewisville, TX
    Former Employee - Systems Analyst in Lewisville, TX

    I worked at STA Travel full-time (more than 3 years)

    Pros

    Relaxed work environment
    Casual dress code
    Fair Pay
    Decent benefits
    Some mid-level management seems to “get it”

    Cons

    I really wish this company made more money in the US. This company has a great culture, but the bottom line is forcing them to deviate from that at times.

    Lots of recent cutbacks and layoffs, but I suspect that will help with a turn around, and make this a fun place to work once again… eventually

    Advice to ManagementAdvice

    You know you have a good company culture. That should be preserved and seen as one of your biggest assets.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Zero communication, little to no organization and no clear idea of who their customer really is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing/Online in Lewisville, TX
    Current Employee - Marketing/Online in Lewisville, TX

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    A relaxed and fun work environment
    Decent benefits
    Casual dress code
    Travel benefits (seldom, but they're there)
    Ability to have an input in creative decisions (From a marketing standpoint)

    Cons

    No trust in Senior Management
    Constant layoffs (Almost every other month)
    Zero budgets to work with from a creative standpoint
    London management is completely out of touch with today's customer in the US: Incorporating all divisions under one global umbrella without the considerations of cultural differences is a recipe for disaster. What works in our UK, Australia and even South Africa divisions may not work in the US but they're enforced on the business anyway without any market research of who the target customer is in the US and what they care about.
    Recommendations from employees go unnoticed
    Senior management comes and goes and doesn't seem to really care
    There have been 3 Managing Directors in the last two years
    There has been 8 different management changes within Marketing in the last 3-4 years
    Employees are hired for one job and end up doing something entirely different
    Overworked

    Advice to ManagementAdvice

    Listen to the customer and listen to your employees who ARE your target customer. Invest and reward your employees, they love the company and what it stands for and are willing to fight to keep it afloat but upper management has crushed that passion through its management style and treatment of its employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Micro-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ

    I have been working at STA Travel full-time (less than a year)

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to ManagementAdvice

    Should not treat employees like kids and allow them to do their job.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful

    London leadership needs to keep up with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time

    Pros

    travel, vacation policy, friendly co-workers

    Cons

    london management is out of touch with today's customer. they are trying to make everything consistent globally and won't take cultural differences into consideration. it's a one-size-fits-all operation. the decisions they make in london make the local businesses look bad.

    Advice to ManagementAdvice

    get with the times. get new management in london.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Hard work, little pay, travel benefits only for the favored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Expert in Chandler, AZ
    Former Employee - Travel Expert in Chandler, AZ

    I worked at STA Travel full-time

    Pros

    Relaxed work environment, can wear jeans and tshirt to the office. They love to reward with pizza (like that makes up for a free trip :/ )

    Cons

    There is such a high turnover that most work get put on the low worker bees, making it very stressful. Especially when things are put into place or changed with no communication. This includes changing insurance providers 5 times in a 6 month period. The higher ups (Dallas head office) are completely disorganized and there is no communication between head office and the travel agents (who have to deal with angry customers) . The overall tone of the office is that higher ups/ head office gets a lot of perks including t but the actual agents do not receive any benefit. The marketing team is an absolute joke, always coming up with the most irrelevant marketing strategies that do not pertain to the companies demographic. Also creating marketing schemes that allow them to travel on company money, all for the sake of "marketing." A monkey could do a better job. The product team is just as bad. They have no clue what products are relevant to young travelers and how easy it is to find them cheaper online. The death of the company will be because of there marketing and product department. You will hear a lot of this frustration throughout the office. The company is constantly asking for feed back but never does anything with the feed back. Sadly the company has been this way for years and will keep failing to see that anything is wrong.

    Advice to ManagementAdvice

    Fire your marketing and product team. Find people who know how to market to a young demographic and invest money in the correct marketing. Focus on your travel agents (better pay, guaranteed travel, proper training). The agents are the core of your business and ultimately the ones who make it or break it. Focus on not having such a high turnover rate, which ultimately effects your business. Every time you lose an experienced agent you lose customers who get fed up dealing with a new agent who can't advise properly. Until you create the proper base (happy travel agents) you will continue to be a company in the red.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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