STA Travel

  www.statravelgroup.com
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STA Travel Reviews

Updated Jun 14, 2014

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All Employees Current Employees Only

2.4 44 reviews

46% Approve of the CEO

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Peter Liney

(24 ratings)

24% of employees recommend this company to a friend
44 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    STA Manchester

    Central Fulfillment Administrator (Former Employee) Manchester, England (UK)

    ProsEasy-going team/management. Get to wear whatever you like. Can manage your own time (as long as you get stuff done, you can take a break whenever you like).

    ConsOccasionally have to work on one of the weekend days, which can make it a little bit difficult to plan ahead.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Senior Travel Advisor

    Senior Travel Advisor (Former Employee) Seattle, WA

    ProsGreat travel benefits and health benefits

    ConsNot much room for growth besides manager

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The perks are great - they get better if you somehow manage to meet your target

    Travel Expert (Former Employee) Edinburgh, Scotland (UK)

    ProsIf you have a real passion for travel and a flare for sales, you'll thrive at STA Travel and will receive huge discounts on trips you can take during your holidays. Family members and friends can also receive discounts that come out of yours and the store's revenue. It is a day time job and usually co-workers and managers are relaxed, understanding, fun-loving people that have travelled extensively. The training program is 2 weeks at a training centre which is great and very useful, you meet lots of employees from different branches. There is follow up training after 3 months instore which is a huge learning curve. The managers don't have a monthly target to meet and so are solely there for motivation and to help the team that are selling - the manager in my branch was fantastic at his job.

    ConsMost tours included in the perks are much longer than the annual holidays you are allowed. Depending on what branch you work in, targets can be very hard to achieve - competing against other companies such as flight centre, websites such as 'sky scanner' and often STA's own website!! If you don't meet your target you receive only your basic salary - which is very little for a basic 'Travel Expert' about 12,000 per annum after tax. You are contracted to work 10-6 but most employees stayed until 7.30pm at the earliest every night to finish flight quotes accrued during the day. Staff are not paid for the overtime as it says in the contract that staff should be able to follow up on all custom between the hours of 10am and 6pm.. which, on a busy day, never happens.

    Advice to Senior ManagementThe staff should be paid more and they will work even harder, if they earned a percentage of the revenue they make (even if they don't meet target) they will feel more positive and less defeated if the monthly target looks unachievable - which it very often does!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good as a starting career

    Marketing (Current Employee) Lewisville, TX

    ProsGlobal Company, able to be creative and explore new ideas.

    ConsUnorganized, zero to no travel perks even though it is a travel agency.

    Advice to Senior ManagementTo keep teams in communication of company news and or changes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun community to work with, decent pay while going to school.

    (Former Employee)

    ProsThe work atmosphere is very relaxed. They're generally flexible when scheduling around school. Pay is pretty good, especially if you work part-time.

    ConsThis is customer service, so every now and then, expect a few customers to yell and blame you for their problems. Tasks can get hectic if one doesn't prioritize them throughout the day.

    Advice to Senior ManagementBetter rewards system (or recognition) for employees who excel.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good but need more $

    Anonymous Employee (Current Employee) Chandler, AZ

    ProsGood atmosphere and good people

    ConsPay is not so great

    Advice to Senior ManagementCommunication is key

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Haven't left even for more $ offers

    Programs Travel Agent (Current Employee) Chandler, AZ

    ProsFreedom and flexibility
    Coworkers
    Openness with management

    ConsLittle room for advancement
    Pay raises minimal
    No tuition reimbursement

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Confused and disconnected but excellent products and employees

    Student Ambassador (Current Employee) Manchester City Centre, England (UK)

    ProsRelaxed hours, good discounts and not a hard product to sell.

    ConsThe confusion between store managers and product managers etc. Communication needed

    Advice to Senior ManagementPut the store managers in charge and you will get far better results.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's generally okay, but has its moments

    Travel Expert (Current Employee) London, England (UK)

    ProsTravel allowance £500 per year
    Relaxed store setting
    Opportunities to travel on 'Fam' trips.

    ConsNo communication or working together between teams - small things take ages to sort out.
    Taking on other departments roles with POS. Not only do you have to deal with store customers, you also need to service internet, call centre and global travel help enquiries - there's sometimes not enough hours in the day, which is why we find ourselves working much longer than we are paid for!

    Training is BAD - having to deal with challenges you are not trained in - just leads to more problems down the line.
    Extra things added to into targets make hitting them harder.
    Too wide spread of shifts, from 9am to 8.30pm incl all weekends - there is NO work / life balance!

    Advice to Senior ManagementPlease sort the training out and the mis-management of duties that is unevenly spread to point of sale staff.
    Scrap the disaster that is the Multi Flex pass - it degrades us as a company and stops repeat custom and makes us a joke of the travel industry - take it from someone that's on the front line - it is complaint, after complaint and complaint - daily, which gets in the way of doing our job - talking about and selling travel!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Okay product, but website and point of sales systems a joke

    Anonymous Employee (Former Employee) London, England (UK)

    ProsOkayish travel allowance - £500 in the 1st year, which increases by a few hundred quid each year. As STA has so many global divisions, there are a lot of opportunities to re-located to a select number of offices.

    ConsVery little communication between different teams. Senior management teams fight a lot with each other and consequently senior management are far too harsh on their teams. There are a lot of redundancies or termination of both senior management and junior staff quite frequently and often with no explanation. Pay is consistently poor across the company.

    Advice to Senior ManagementHire senior managers who have guts rather than managers who are just about the money. Provide more consistent training instead ad hoc training which comes about mainly because ambitious managers beg for their teams to be trained.
    Develop your websites, both desktop and mobile, as they are terrible, even for a travel company as travel companies tend to lag behind in web development versus other verticals .

    No, I would not recommend this company to a friend

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