STA Travel Reviews

Updated March 25, 2015
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2.8
58 Reviews
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Peter Liney
30 Ratings

Pros
  • Relaxed work environment, can wear jeans and tshirt to the office (in 8 reviews)

  • Relaxed environment and some great people work here (in 3 reviews)

Cons
  • Low pay, expensive insurance premiums, little room to grow without moving to their HQ (in 6 reviews)

  • Terrible IT infrastructure, very high pressure sales targets, extreme lack of communication from upper management (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Very focused and target driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    You have to enjoy chasing targets.

    Cons

    Targets to hit bonus. But that is the norm in sales Very easy company to talk to all levels of people even at the top.
    Tend to listen and have good rationales

    Advice to ManagementAdvice

    Always communicate and give notice when changing anything. Be consistent and always stick to core values.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. STA Manchester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Fulfillment Administrator in Manchester, England (UK)
    Former Employee - Central Fulfillment Administrator in Manchester, England (UK)

    I worked at STA Travel full-time (more than a year)

    Pros

    Easy-going team/management. Get to wear whatever you like. Can manage your own time (as long as you get stuff done, you can take a break whenever you like).

    Cons

    Occasionally have to work on one of the weekend days, which can make it a little bit difficult to plan ahead.

    Recommends
    No opinion of CEO
  3. Senior Travel Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Travel Advisor in Seattle, WA
    Former Employee - Senior Travel Advisor in Seattle, WA

    I worked at STA Travel full-time (more than 5 years)

    Pros

    Great travel benefits and health benefits

    Cons

    Not much room for growth besides manager

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Wonderful people, travel benefits, opportunities to grow. Weak areas include IT support and Senior Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Chandler, AZ
    Former Employee - Management in Chandler, AZ

    I worked at STA Travel full-time (more than 5 years)

    Pros

    Great opportunties to travel. Young and young-at-heart atmosphere. Fun activities, upbeat, casual (extremely casual) environment. Very open middle management. Decent pay for entry level and opportunity to grow if you apply yourself.

    Cons

    There is almost no money put into support roles. The support team reports to seperate management in the UK and are given different goals than the sales teams so they do not work as one. Senior management has encouraged them to not work as one due to their own personal conflicts. Most of upper management has been removed as cost savings so communiation iand engagement is poor from their level.

    Advice to ManagementAdvice

    With STA US being a small company there should be more engagement with leadership. It is frustating to see leaders come to town only to sit in a conference room all day or work remotely from their hotel room. Operations and Sales needs to find common ground as the current situation hurts the business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. It depends which location you work at and what type of co worker you get to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time (more than a year)

    Pros

    Travel benefits
    International perspective
    Cool people to work with (again, depends on which location you're at)
    Overseas training or meeting if you are at manager level

    Cons

    Some seniors in the office are hard to work while some of them lack leadership to lead the team. Perhaps more training on people skills are needed.

    Advice to ManagementAdvice

    Management people are pretty much cool and you can learn a lot from them, though you need more time to look at what's going on in a smaller office location.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Micro-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ

    I have been working at STA Travel full-time (less than a year)

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to ManagementAdvice

    Should not treat employees like kids and allow them to do their job.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. The perks are great - they get better if you somehow manage to meet your target

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Travel Expert in Edinburgh, Scotland (UK)
    Former Contractor - Travel Expert in Edinburgh, Scotland (UK)

    I worked at STA Travel as a contractor (less than a year)

    Pros

    If you have a real passion for travel and a flare for sales, you'll thrive at STA Travel and will receive huge discounts on trips you can take during your holidays. Family members and friends can also receive discounts that come out of yours and the store's revenue. It is a day time job and usually co-workers and managers are relaxed, understanding, fun-loving people that have travelled extensively. The training program is 2 weeks at a training centre which is great and very useful, you meet lots of employees from different branches. There is follow up training after 3 months instore which is a huge learning curve. The managers don't have a monthly target to meet and so are solely there for motivation and to help the team that are selling - the manager in my branch was fantastic at his job.

    Cons

    Most tours included in the perks are much longer than the annual holidays you are allowed. Depending on what branch you work in, targets can be very hard to achieve - competing against other companies such as flight centre, websites such as 'sky scanner' and often STA's own website!! If you don't meet your target you receive only your basic salary - which is very little for a basic 'Travel Expert' about 12,000 per annum after tax. You are contracted to work 10-6 but most employees stayed until 7.30pm at the earliest every night to finish flight quotes accrued during the day. Staff are not paid for the overtime as it says in the contract that staff should be able to follow up on all custom between the hours of 10am and 6pm.. which, on a busy day, never happens.

    Advice to ManagementAdvice

    The staff should be paid more and they will work even harder, if they earned a percentage of the revenue they make (even if they don't meet target) they will feel more positive and less defeated if the monthly target looks unachievable - which it very often does!!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Good as a starting career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Lewisville, TX
    Current Employee - Marketing in Lewisville, TX

    I have been working at STA Travel full-time (more than a year)

    Pros

    Global Company, able to be creative and explore new ideas.

    Cons

    Unorganized, zero to no travel perks even though it is a travel agency.

    Advice to ManagementAdvice

    To keep teams in communication of company news and or changes.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Fun community to work with, decent pay while going to school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel

    Pros

    The work atmosphere is very relaxed. They're generally flexible when scheduling around school. Pay is pretty good, especially if you work part-time.

    Cons

    This is customer service, so every now and then, expect a few customers to yell and blame you for their problems. Tasks can get hectic if one doesn't prioritize them throughout the day.

    Advice to ManagementAdvice

    Better rewards system (or recognition) for employees who excel.

    Recommends
    No opinion of CEO
  11. Good but need more $

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at STA Travel

    Pros

    Good atmosphere and good people

    Cons

    Pay is not so great

    Advice to ManagementAdvice

    Communication is key

    Approves of CEO

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